Prevent Update to Past Activities - Revision history

Kimmo: Undo revision 4157 by Agegeleruvy (Talk)

2010-11-29T08:31:32Z

Undo revision 4157 by Agegeleruvy (Talk)

Agegeleruvy at 03:16, 24 November 2010

2010-11-24T03:16:16Z

Gityerfix at 04:09, 27 July 2008

2008-07-27T04:09:26Z

Gityerfix at 06:55, 26 July 2008

2008-07-26T06:55:55Z

Gityerfix at 17:02, 18 July 2008

2008-07-18T17:02:21Z

Gityerfix at 16:31, 18 July 2008

2008-07-18T16:31:55Z

Gityerfix at 17:58, 30 June 2008

2008-06-30T17:58:00Z

Gityerfix at 17:57, 30 June 2008

2008-06-30T17:57:22Z

Gityerfix at 19:51, 8 March 2008

2008-03-08T19:51:24Z

Gityerfix at 19:51, 8 March 2008

2008-03-08T19:51:07Z

@@ Line 1: / Line 1: @@
 __NOTOC__
 [[Category:Customizations]]
@@ Line 15: / Line 7: @@
 This article contains the instructions to restrict updating of past [[activities]].
-'''Option One:''' This option restricts Contacts from editing entries to the [[Activity Log|Activity Logs]] generated by other Contacts. In other words, you will only be able to update items in the [[Activities]] tab that were generated by you. &lt;br&gt;
+'''Option One:''' This option restricts Contacts from editing entries to the [[Activity Log|Activity Logs]] generated by other Contacts. In other words, you will only be able to update items in the [[Activities]] tab that were generated by you. <br>
 '''Option Two:''' This option restricts all updating.
@@ Line 25: / Line 17: @@
 Create a text file using the following syntax:
-&lt;source lang=&quot;text&quot;&gt;TABLE Controlled_Table
+<source lang="text">TABLE Controlled_Table
     del desc obj_name sym
-    { &quot;0&quot; ,&quot;Activity Log tables&quot; ,&quot;alg&quot; ,&quot;Act_Log&quot; }
+    { "0" ,"Activity Log tables" ,"alg" ,"Act_Log" }
-    { &quot;0&quot; ,&quot;Change Activity Log tables&quot; ,&quot;chgalg&quot; ,&quot;Change_Act_Log&quot; }
+    { "0" ,"Change Activity Log tables" ,"chgalg" ,"Change_Act_Log" }
-    { &quot;0&quot; ,&quot;Issue Activity Log tables&quot; ,&quot;issalg&quot; ,&quot;Issue_Act_Log&quot; }&lt;/source&gt;
+    { "0" ,"Issue Activity Log tables" ,"issalg" ,"Issue_Act_Log" }</source>
 Then run the following command:
@@ Line 43: / Line 35: @@
 The Constraint syntax for Option Two is: '''id=1'''
-Be sure to provide an Error Message for your [[Data Partitions|Constraint]] (eg &quot;You must be the originator of this Activity in order to update it&quot; or &quot;Updating of Activities is not permitted&quot;).
+Be sure to provide an Error Message for your [[Data Partitions|Constraint]] (eg "You must be the originator of this Activity in order to update it" or "Updating of Activities is not permitted").
 === Step 3. Recycle the Service Desk Service ===
 After recycling the Services, your Constraint will be active.

@@ Line 1: / Line 1: @@
 __NOTOC__
 [[Category:Customizations]]
@@ Line 7: / Line 15: @@
 This article contains the instructions to restrict updating of past [[activities]].
-'''Option One:''' This option restricts Contacts from editing entries to the [[Activity Log|Activity Logs]] generated by other Contacts. In other words, you will only be able to update items in the [[Activities]] tab that were generated by you. <br>
+'''Option One:''' This option restricts Contacts from editing entries to the [[Activity Log|Activity Logs]] generated by other Contacts. In other words, you will only be able to update items in the [[Activities]] tab that were generated by you. &lt;br&gt;
 '''Option Two:''' This option restricts all updating.
@@ Line 17: / Line 25: @@
 Create a text file using the following syntax:
-<source lang="text">TABLE Controlled_Table
+&lt;source lang=&quot;text&quot;&gt;TABLE Controlled_Table
     del desc obj_name sym
-    { "0" ,"Activity Log tables" ,"alg" ,"Act_Log" }
+    { &quot;0&quot; ,&quot;Activity Log tables&quot; ,&quot;alg&quot; ,&quot;Act_Log&quot; }
-    { "0" ,"Change Activity Log tables" ,"chgalg" ,"Change_Act_Log" }
+    { &quot;0&quot; ,&quot;Change Activity Log tables&quot; ,&quot;chgalg&quot; ,&quot;Change_Act_Log&quot; }
-    { "0" ,"Issue Activity Log tables" ,"issalg" ,"Issue_Act_Log" }</source>
+    { &quot;0&quot; ,&quot;Issue Activity Log tables&quot; ,&quot;issalg&quot; ,&quot;Issue_Act_Log&quot; }&lt;/source&gt;
 Then run the following command:
@@ Line 35: / Line 43: @@
 The Constraint syntax for Option Two is: '''id=1'''
-Be sure to provide an Error Message for your [[Data Partitions|Constraint]] (eg "You must be the originator of this Activity in order to update it" or "Updating of Activities is not permitted").
+Be sure to provide an Error Message for your [[Data Partitions|Constraint]] (eg &quot;You must be the originator of this Activity in order to update it&quot; or &quot;Updating of Activities is not permitted&quot;).
 === Step 3. Recycle the Service Desk Service ===
 After recycling the Services, your Constraint will be active.

@@ Line 1: / Line 1: @@
 __NOTOC__
 [[Category:Customizations]]
-<div align='center'><font color="green">To make corrections or additions to this article, select the ''edit'' tab above.<br>
+{{Global Header}}
-To discuss or ask questions about this article, select the ''discussion'' tab above.</font></div>
+{{Global Announcement}}
 == Overview ==

@@ Line 1: / Line 1: @@
 [[Category:Customizations]]
 This article contains the instructions to restrict updating of past [[activities]].
@@ Line 7: / Line 12: @@
 This customization is known to work in all currently supported releases of Service Desk.
-== Step 1. Add to the Controlled Tables list==
+== Procedures ==
 The first step is to add new tables to the [[Controlled Tables]] list. This will allow us to create [[Data Partitions|Data Partition Constraints]] against those tables. The tables we will be adding are those associated with the [[Activity Log|Activity Logs]].
@@ Line 22: / Line 28: @@
 This process will add three new tables to the [[Controlled Tables]] list which account for all the ticket activity logs in Service Desk.
-== Step 2. Create the Data Partition Constraint ==
+=== Step 2. Create the Data Partition Constraint ===
 Create a '''PRE-UPDATE''' Constraint, as needed, for each of the [[Act Log Table|Act_Log]], [[Change Act Log Table|Change_Act_Log]], and [[Issue Act Log Table|Issue_Act_Log ]] tables.
@@ Line 31: / Line 37: @@
 Be sure to provide an Error Message for your [[Data Partitions|Constraint]] (eg "You must be the originator of this Activity in order to update it" or "Updating of Activities is not permitted").
-== Step 3. Recycle the Service Desk Service==
+=== Step 3. Recycle the Service Desk Service ===
 After recycling the Services, your Constraint will be active.

@@ Line 1: / Line 1: @@
 This article contains the instructions to restrict updating of past [[activities]].
@@ Line 32: / Line 33: @@
 == Step 3. Recycle the Service Desk Service==
 After recycling the Services, your Constraint will be active.
 ----
-<div align='center'><font color="red">To make corrections or additions to this article, select the ''edit'' tab above.<br>
+<div align='center'><font color="green">To make corrections or additions to this article, select the ''edit'' tab above.<br>
 To discuss or ask questions about this article, select the ''discussion'' tab above.</font></div>

← Older revision		Revision as of 16:31, 18 July 2008
Line 1:		Line 1:
−	This article contains the instructions to restrict updating of past [[~~Activity\|~~activities]].	+	This article contains the instructions to restrict updating of past [[activities]].

	'''Option One:''' This option restricts Contacts from editing entries to the [[Activity Log\|Activity Logs]] generated by other Contacts. In other words, you will only be able to update items in the [[Activities]] tab that were generated by you. <br>		'''Option One:''' This option restricts Contacts from editing entries to the [[Activity Log\|Activity Logs]] generated by other Contacts. In other words, you will only be able to update items in the [[Activities]] tab that were generated by you. <br>

@@ Line 1: / Line 1: @@
 This article contains the instructions to restrict updating of past [[Activity|activities]].
-'''Option One:''' This option restricts [[Contact|Contacts]] from editing entries to the [[Activity Log|Activity Logs]] generated by other [[Contact|Contacts]]. In other words, you will only be able to update items in the [[Activities]] tab that were generated by you. <br>
+'''Option One:''' This option restricts Contacts from editing entries to the [[Activity Log|Activity Logs]] generated by other Contacts. In other words, you will only be able to update items in the [[Activities]] tab that were generated by you. <br>
 '''Option Two:''' This option restricts all updating.
@@ Line 7: / Line 7: @@
 == Step 1. Add to the Controlled Tables list==
-The first step is to add new tables to the [[Controlled Tables]] list. This will allow us to create [[Data Partition Constraint|Data Partition Constraints]] against those tables. The tables we will be adding are those associated with the [[Activity Log|Activity Logs]].
+The first step is to add new tables to the [[Controlled Tables]] list. This will allow us to create [[Data Partition|Data Partition Constraints]] against those tables. The tables we will be adding are those associated with the [[Activity Log|Activity Logs]].
 Create a text file using the following syntax:
@@ Line 28: / Line 28: @@
 The Constraint syntax for Option Two is: '''id=1'''
-Be sure to provide an Error Message for your [[Data Partition Constraint|Constraint]] (eg "You must be the originator of this Activity in order to update it" or "Updating of Activities is not permitted").
+Be sure to provide an Error Message for your [[Data Partition|Constraint]] (eg "You must be the originator of this Activity in order to update it" or "Updating of Activities is not permitted").
 == Step 3. Recycle the Service Desk Service==

← Older revision		Revision as of 19:51, 8 March 2008
Line 22:		Line 22:


−	== Step 2. Create the [[Data Partition Constraint]] ==	+	== Step 2. Create the Data Partition Constraint ==
	Create a '''PRE-UPDATE''' Constraint, as needed, for each of the [[Act Log Table\|Act_Log]], [[Change Act Log Table\|Change_Act_Log]], and [[Issue Act Log Table\|Issue_Act_Log ]] tables.		Create a '''PRE-UPDATE''' Constraint, as needed, for each of the [[Act Log Table\|Act_Log]], [[Change Act Log Table\|Change_Act_Log]], and [[Issue Act Log Table\|Issue_Act_Log ]] tables.