Out-of-the-Box Reports - Revision history

Gityerfix at 03:27, 27 July 2008

2008-07-27T03:27:43Z

Gityerfix at 06:47, 26 July 2008

2008-07-26T06:47:21Z

Gityerfix at 06:46, 26 July 2008

2008-07-26T06:46:16Z

Gityerfix at 15:52, 18 July 2008

2008-07-18T15:52:59Z

Gregg at 02:59, 3 March 2008

2008-03-03T02:59:19Z

Gregg: Reporting moved to Out-of-the-Box Reports

2008-02-23T06:26:11Z

Reporting moved to Out-of-the-Box Reports

Edison234: List of Out of the Box Reports for Cystal and Access platforms

2008-02-13T20:41:05Z

List of Out of the Box Reports for Cystal and Access platforms

New page

== Service Desk r11.2 - Out Of The Box reports ==

Many sample reports are included with Service Desk. The reports can be executed via runtime engines for Crystal Reports and Microsoft Access - they are included with the software. The runtime engines are required if you do not have Crystal Reports or Microsoft Access.

More reports are included in the Crystal format (.rpt) than the Access Database. Note: Both platforms have unique reports.
Below is a list of reports included with Service Desk r11.2.

== Crystal & Access ==
This list was generated by comparing the report names. Even though a report name can be similar between platforms, the content and layout/presentation may be different.

Active Change Orders at Weeks End (G)

Active CO's Aging by Priority (G)

Active CO's Aging by Priority for Categories (G)

Active CO's Aging by Priority for Groups (G)

Active CO's Aging by Priority for Status (G)

Active CO's Aging Report (G)

Active CO's Aging Report for Categories (G)

Active CO's Aging Report for Groups (G)

Active CO's Aging Report for Status (G)

Active Issues at Weeks End (G)

Active Requests Aging by Priority (G)

Active Requests Aging by Priority for Groups (G)

Active Requests Aging by Priority for Request Areas (G)

Active Requests Aging by Priority for Status (G)

Active Requests Aging Report (G)

Active Requests Aging Report for Groups (G)

Active Requests Aging Report for Request Areas (G)

Active Requests Aging Report for Status (G)

Active Requests at Weeks End (G)

Analyst Count by Priority (T)

Analyst Count by Priority of Active Issues (T)

Analyst Count by Priority of Open COs (T)

Change Categories Currently Active (G)

Change Orders by Failed SvcType for Category (G)

Change Orders by Failed SvcType for Groups (G)

Change Orders by Failed SvcType for Status (G)

Change Order Status Duration Report by Assignee (T)

Change Order Status Duration Report by Group (T)

Change Order Totals (T)

Issue Categories Currently Active (G)

Issue Totals (T)

Key Organization Summary (T)

Location Count by Priority All (T)

Location Count Problems by Priority (T)

Location Count Requests by Priority (T)

Open/Closed Analysis by Analyst (T)

Overall Summary (T)

Requests by Failed SvcType for Groups (G)

Requests by Failed SvcType for Request Areas (G)

Requests by Failed SvcType for Status (G)

Request Activity Counts by Customer Org (T)

Request Aging Detail (T)

Request Aging Detail by Analyst (T)

Request Areas Currently Active (G)

Request Status Duration Report by Assignee (T)

Request Status Duration Report by Group (T)

Survey Detail (T)

Survey Summary (T)

Survey Summary with Comments (T)

Total Volume of Change Orders (G)

Total Volume of Change Orders by Interface (G)

Total Volume of Issues (G)

Total Volume of Requests (G)

Total Volume of Requests by Interface (G)

Urgency #1 Summary by Customer (T)

Violated SLA Report for Groups (G)

Violated SLA Report for Request Areas (G)

Violated SLA Report for Status (G)

Workflow Task Aging Report (T)

Workflow Task Pending Report (T)

== Unique to Crystal ==

Active_Issues_Aging_by_Priority.rpt

Active_Issues_Aging_by_Priority_for_Categories.rpt

Active_Issues_Aging_by_Priority_for_Groups.rpt

Active_Issues_Aging_by_Priority_for_Status.rpt

Active_Issues_Aging_Report.rpt

Active_Issues_Aging_Report_for_Categories.rpt

Active_Issues_Aging_Report_for_Groups.rpt

Active_Issues_Aging_Report_for_Status.rpt

Active_Request_List.rpt

Activity_of_Requests.rpt

Analyst_List_By_Organization.rpt

Analyst_Summary.rpt

Asset_List.rpt

Comments_By_Doc.rpt

Comments_By_User.rpt

Docs_By_Status.rpt

Docs_By_Status_chart.rpt

Docs_For_Retirement.rpt

Docs_Solving_Iss.rpt

Docs_Solving_Iss_Contact.rpt

Docs_Solving_Iss_Contact_Detail.rpt

Docs_Solving_Iss_Detail.rpt

Docs_To_Expire.rpt

Docs_Unpublished.rpt

Docs_Viewed_Detail.rpt

Docs_Viewed_Least.rpt

Docs_Viewed_Most.rpt

Docs_With_Inactive_Assignees.rpt

Docs_With_Inactive_Owners.rpt

Documents_Created_Via.rpt

Documents_Submitted.rpt

Document_FAQ_Ratings.rpt

Doc_Usage_By_User.rpt

Expired_Documents.rpt

FAQ_Ratings_by_Contact.rpt

FAQ_Ratings_by_Contact_Detail.rpt

Freq_Searches_By_Search.rpt

Issues_by_Failed_SvcType_Category.rpt

Issues_by_Failed_SvcType_Groups.rpt

Issues_by_Failed_SvcType_Status.rpt

Issue_Status_Duration_by_Assignee.rpt

Issue_Status_Duration_by_Group.rpt

Iss_Not_Resolved.rpt

metrics.rpt

Noisewords.rpt

Plan_Task_Aging.rpt

Plan_Task_Pending.rpt

PropertiesByCategoryChg.rpt

PropertiesByCategoryIss.rpt

PropertiesByCategoryReq.rpt

PropertiesByPropertyChg.rpt

PropertiesByPropertyIss.rpt

PropertiesByPropertyReq.rpt

Published_Documents.rpt

Ratings.rpt

Request_List.rpt

Request_List_By_Analyst.rpt

Request_List_By_Organization.rpt

Request_List_By_Priority.rpt

Request_List_By_Request_Area.rpt

req_not_resolved.rpt

Searches.rpt

SearchesWithOutResults.rpt

Searches_By_User.rpt

Special_Terms.rpt

Submitters_detail.rpt

Synonyms.rpt

System_Usage_By_User.rpt

Top_Submitters.rpt

Total_Volume_of_Issues_by_Interface.rpt

User_Info.rpt

== Unique to Access ==

Request Areas for Last 30 Days (G)

SLA Results Based on 24 hours (T)

Total Volume of Change Orders by Agent Type (G)

Total Volume of Requests by Agent Type (G)

Closed Status Report (T)

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 == Overview ==

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	== Service Desk r11.2 - Out Of The Box reports ==		== Service Desk r11.2 - Out Of The Box reports ==

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-== Service Desk r11.2 - Out Of The Box reports ==
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 Many sample reports are included with Service Desk. The reports can be executed via runtime engines for Crystal Reports and Microsoft Access - they are included with the software. The runtime engines are required if you do not have Crystal Reports or Microsoft Access.
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 Below is a list of reports included with Service Desk r11.2.
-== Crystal & Access ==
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 This list was generated by comparing the report names. Even though a report name can be similar between platforms, the content and layout/presentation may be different.
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 Workflow Task Pending Report (T)
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 Active_Issues_Aging_by_Priority.rpt
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 User_Info.rpt
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+=== Unique to Access ===
 Request Areas for Last 30 Days (G)

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