List Tickets ORDER BY Group - Revision history

Gityerfix: Reverted edits by Agegeleruvy (Talk); changed back to last version by Gityerfix

2010-11-30T05:23:10Z

Reverted edits by Agegeleruvy (Talk); changed back to last version by Gityerfix

Agegeleruvy at 03:28, 24 November 2010

2010-11-24T03:28:55Z

Gityerfix at 03:18, 27 July 2008

2008-07-27T03:18:07Z

Gityerfix at 06:27, 26 July 2008

2008-07-26T06:27:42Z

Gityerfix at 06:27, 26 July 2008

2008-07-26T06:27:22Z

Gityerfix: /* Step 3: Save Files and perform the following */

2008-07-18T15:22:28Z

‎Step 3: Save Files and perform the following

Akhilkmathur: /* Step 3: Save Files and perform the following */

2008-05-27T17:37:38Z

‎Step 3: Save Files and perform the following

Gityerfix at 17:52, 18 March 2008

2008-03-18T17:52:20Z

Akhilkmathur: New page: '''This article will help you sort your Incident, Change Order and Request List in Scoreboard''' == Step 1 : Create the script== ---- A script is created as an .mod file and placed in...

2008-03-10T15:21:30Z

New page: '''This article will help you sort your Incident, Change Order and Request List in Scoreboard''' == Step 1 : Create the script== ---- A script is created as an .mod file and placed in...

New page

'''This article will help you sort your Incident, Change Order and Request List in Scoreboard'''

== Step 1 : Create the script==

----

A script is created as an .mod file and placed in the NX_ROOT/site/mods/majic directory. When the Service Desk service starts, the contents of the majic directory are processed and cached. You can use any naming scheme you like for your .spl file, but it is recommended that the file be preceded with a 'z' for easy identification as a custom file (eg zMyCompany.spl, zcr_scripts.spl, zMyScripts.spl).

''Below is the mod file for Change Orders'' - I have named it to be zchgsort.mod

MODIFY FACTORY chg {
STANDARD_LISTS {
SORT_BY "group.last_name, chg_ref_num, status, open_date, priority";
};
};

''Below is the mod file for Incidents'' - I have named it to be zinsort.mod

MODIFY FACTORY cr {
STANDARD_LISTS {
SORT_BY "group.last_name, ref_num, status, open_date, priority";
};
};

== Step 2 : Edit the list_chg.htmpl file for Change Order and list_cr.htmpl for Incidents ==

1) Search for the following text in your list_chg.htmpl file

<pdm_macro name=lsStart>
<pdm_macro name=lsWrite text="pdm_if \"@{list.sla_violation:0}\" != '0'">

2) Just above the <pdm_macro name=lsStart> define the following

var ref_num_style;

3) Now, Edit the pdm_macro column for Group to the following

<pdm_macro name=lsCol hdr="Group" attr=group link=yes>

'''Below is the customization to the list_cr.htmpl file'''

1) Search for the following in your list_cr.htmpl file

<PDM_MACRO NAME=lsStart>

2) Just above the <pdm_macro name=lsStart> define the following

var ref_num_style;

3) Now, Edit the pdm_macro column for Group to the following

<PDM_MACRO NAME=lsCol hdr=Group/Parent attr=group link=yes>

== Step 3: Save Files and perform the following ==

1) Run the pdm_webcache from the command prompt
2) Stop and Start the Unicenter Service Desk Services.
3) Look at your Analyst Login and expand the "All" scoreboard value under Incidents and Change Order to see if your tickets are sorted as per the Group
4) Note : You first need to add the column "Group" if you did not have it earlier.

--[[User:Akhilkmathur|Akhilkmathur]] 09:21, 10 March 2008 (MDT)
AKM

@@ Line 1: / Line 1: @@
 __NOTOC__
 [[Category:Customizations]]
-<div align='center'><font color="green">To make corrections or additions to this article, select the ''edit'' tab above.<br>
+{{Global Header}}
-To discuss or ask questions about this article, select the ''discussion'' tab above.</font></div>
+{{Global Announcement}}
 == Overview ==
 This article will help you sort your Incident, Change Order and Request List in Scoreboard.
 == Procedures ==

@@ Line 65: / Line 65: @@
 ) Note : You first need to add the column "Group" if you did not have it earlier.
-Thanks
-AKM
 ----
-<div align='center'><font color="red">To make corrections or additions to this article, select the ''edit'' tab above.<br>
+<div align='center'><font color="green">To make corrections or additions to this article, select the ''edit'' tab above.<br>
 To discuss or ask questions about this article, select the ''discussion'' tab above.</font></div>

@@ Line 65: / Line 65: @@
 ) Note : You first need to add the column "Group" if you did not have it earlier.
+Thanks
 ----
 <div align='center'><font color="red">To make corrections or additions to this article, select the ''edit'' tab above.<br>
 To discuss or ask questions about this article, select the ''discussion'' tab above.</font></div>

@@ Line 1: / Line 1: @@
 __NOTOC__
 [[Category:Customizations]]
@@ Line 22: / Line 14: @@
 MODIFY FACTORY chg {
 STANDARD_LISTS {
-   SORT_BY &quot;group.last_name, chg_ref_num, status, open_date, priority&quot;;
+   SORT_BY "group.last_name, chg_ref_num, status, open_date, priority";
 };
 };
@@ Line 29: / Line 21: @@
 MODIFY FACTORY cr {
 STANDARD_LISTS {
-   SORT_BY &quot;group.last_name, ref_num, status, open_date, priority&quot;;
+   SORT_BY "group.last_name, ref_num, status, open_date, priority";
 };
 };
@@ Line 36: / Line 28: @@
 ) Search for the following text in your list_chg.htmpl file
-&lt;pdm_macro name=lsStart&gt;
+<pdm_macro name=lsStart>
-&lt;pdm_macro name=lsWrite text=&quot;pdm_if \&quot;@{list.sla_violation:0}\&quot; != '0'&quot;&gt;
+<pdm_macro name=lsWrite text="pdm_if \"@{list.sla_violation:0}\" != '0'">
-) Just above the &lt;pdm_macro name=lsStart&gt; define the following
+) Just above the <pdm_macro name=lsStart> define the following
 var ref_num_style;
 ) Now, Edit the pdm_macro column for Group to the following
-&lt;pdm_macro name=lsCol hdr=&quot;Group&quot; attr=group link=yes&gt;
+<pdm_macro name=lsCol hdr="Group" attr=group link=yes>
 '''Below is the customization to the list_cr.htmpl file'''
 ) Search for the following in your list_cr.htmpl file
-&lt;PDM_MACRO NAME=lsStart&gt;
+<PDM_MACRO NAME=lsStart>
-) Just above the &lt;pdm_macro name=lsStart&gt; define the following
+) Just above the <pdm_macro name=lsStart> define the following
 var ref_num_style;
 ) Now, Edit the pdm_macro column for Group to the following
-&lt;PDM_MACRO NAME=lsCol hdr=Group/Parent attr=group link=yes&gt;
+<PDM_MACRO NAME=lsCol hdr=Group/Parent attr=group link=yes>
 === Step 3: Save Files and perform the following ===
 ) Run the pdm_webcache from the command prompt
 ) Stop and Start the Unicenter Service Desk Services.
-) Look at your Analyst Login and expand the &quot;All&quot; scoreboard value under Incidents and Change Order to see if your tickets are sorted as per the Group
+) Look at your Analyst Login and expand the "All" scoreboard value under Incidents and Change Order to see if your tickets are sorted as per the Group
-) Note : You first need to add the column &quot;Group&quot; if you did not have it earlier.
+) Note : You first need to add the column "Group" if you did not have it earlier.

@@ Line 1: / Line 1: @@
 '''This article will help you sort your Incident, Change Order and Request List in Scoreboard'''
@@ Line 66: / Line 65: @@
 ) Note : You first need to add the column "Group" if you did not have it earlier.
---[[User:Akhilkmathur|Akhilkmathur]] 09:21, 10 March 2008 (MDT)
-AKM
+----