Integrating Service Desk with CA SPECTRUM - Revision history

Mitcr01 at 14:54, 25 January 2009

2009-01-25T14:54:26Z

Mitcr01 at 14:54, 25 January 2009

2009-01-25T14:54:10Z

Mitcr01: detailed what the integration provides and the new asset (CI) integration provided by version 9

2009-01-25T14:51:48Z

detailed what the integration provides and the new asset (CI) integration provided by version 9

Jabba_71: New page: There is a straightforward installation procedure out of the box which will create tickets when Spectrum detects an incident. For more informaton about Spectrum please see the [http://www....

2008-12-03T05:44:34Z

New page: There is a straightforward installation procedure out of the box which will create tickets when Spectrum detects an incident. For more informaton about Spectrum please see the [http://www....

New page

There is a straightforward installation procedure out of the box which will create tickets when Spectrum detects an incident. For more informaton about Spectrum please see the [http://www.spectrumehealth.org Spectrum/eHealth Wiki] <br><br>
[[User:Jabba 71|Jabba_71]] 22:44, 2 December 2008 (MST)

@@ Line 7: / Line 7: @@
 :Tickets can be created automatically by Spectrum (based on the Alarm type) or manually from each Alarm.
 * Synchronizing Spectrum models with Service Desk Configuration Items (Spectrum 9 only). This is a new concept in version 9 of Spectrum, a step towards integrating the Spectrum discovered network devices with the MDB asset data.
---[[User:Mitcr01|Mitcr01]] 07:51, 25 January 2009 (MST)
+[[User:Mitcr01|Mitcr01]] 07:51, 25 January 2009 (MST)

@@ Line 4: / Line 4: @@
 Spectrum integration with Service Desk is supported by CA with an integration module and it is detailed in the Spectrum documentation (or the Service Desk integrations [https://support.ca.com/irj/portal/anonymous/phpdocs?filePath=0/common/greenbooks.html Green Book]. The integration provides:
-* Creating a Service Desk Request/Incident/Problem from a Spectrum Alarm (Spectrum 8.1 and 9). After the ticket is created in Service Desk, a bidirectional correspondence is in place: when the Alarm in Spectrum gets reassigned or cleared, the status is transmitted in Service Desk and vice-versa, when the ticket is Closed in Service Desk the Alarm gets cleared in Spectrum. Tickets can be created automatically by Spectrum (based on the Alarm type) or manually from each Alarm.
+* Creating a Service Desk Request/Incident/Problem from a Spectrum Alarm (Spectrum 8.1 and 9). After the ticket is created in Service Desk, a bidirectional correspondence is in place: when the Alarm in Spectrum gets reassigned or cleared, the status is transmitted in Service Desk and vice-versa, when the ticket is Closed in Service Desk the Alarm gets cleared in Spectrum.
 * Synchronizing Spectrum models with Service Desk Configuration Items (Spectrum 9 only). This is a new concept in version 9 of Spectrum, a step towards integrating the Spectrum discovered network devices with the MDB asset data.
 --[[User:Mitcr01|Mitcr01]] 07:51, 25 January 2009 (MST)

← Older revision		Revision as of 14:51, 25 January 2009
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−	There is a straightforward installation procedure out of the box which will create tickets when Spectrum detects an incident. For more informaton about Spectrum please see the [http://www.~~spectrumehealth~~.~~org~~ Spectrum/eHealth Wiki] ~~<br>~~<br>	+	There is a straightforward installation procedure out of the box which will create tickets when Spectrum detects an incident. For more informaton about Spectrum please see the [http://www.dachsug.ch/wiki/index.php/ServiceDesk_integration Spectrum/eHealth Wiki] <br>
	[[User:Jabba 71\|Jabba_71]] 22:44, 2 December 2008 (MST)		[[User:Jabba 71\|Jabba_71]] 22:44, 2 December 2008 (MST)
		+
		+
		+	Spectrum integration with Service Desk is supported by CA with an integration module and it is detailed in the Spectrum documentation (or the Service Desk integrations [https://support.ca.com/irj/portal/anonymous/phpdocs?filePath=0/common/greenbooks.html Green Book]. The integration provides:
		+	* Creating a Service Desk Request/Incident/Problem from a Spectrum Alarm (Spectrum 8.1 and 9). After the ticket is created in Service Desk, a bidirectional correspondence is in place: when the Alarm in Spectrum gets reassigned or cleared, the status is transmitted in Service Desk and vice-versa, when the ticket is Closed in Service Desk the Alarm gets cleared in Spectrum. Tickets can be created automatically by Spectrum (based on the Alarm type) or manually from each Alarm.
		+	* Synchronizing Spectrum models with Service Desk Configuration Items (Spectrum 9 only). This is a new concept in version 9 of Spectrum, a step towards integrating the Spectrum discovered network devices with the MDB asset data.
		+	--[[User:Mitcr01\|Mitcr01]] 07:51, 25 January 2009 (MST)