Events and Macros - Revision history

Gityerfix: Reverted edits by Agegeleruvy (Talk); changed back to last version by FrankTR

2010-11-30T05:24:24Z

Reverted edits by Agegeleruvy (Talk); changed back to last version by FrankTR

Agegeleruvy at 03:14, 24 November 2010

2010-11-24T03:14:13Z

FrankTR: reverting vandalism

2010-11-18T12:50:53Z

reverting vandalism

Agegeleruvy at 00:33, 18 November 2010

2010-11-18T00:33:30Z

Gityerfix at 04:12, 27 July 2008

2008-07-27T04:12:34Z

Gityerfix at 05:16, 26 July 2008

2008-07-26T05:16:15Z

Gityerfix at 04:54, 26 July 2008

2008-07-26T04:54:20Z

Gityerfix at 15:59, 18 July 2008

2008-07-18T15:59:17Z

Gityerfix at 01:30, 3 March 2008

2008-03-03T01:30:34Z

Gityerfix at 01:29, 3 March 2008

2008-03-03T01:29:59Z

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 === Remote Reference Macros ===

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 === Remote Reference Macros ===

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 == Overview ==

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 == Overview ==
 Starting with the r11.x releases, events and macros are managed in the web client.  Prior to r11, they were managed in the java client.
 == Events ==
 Events are the combination of a condition and one or more actions.  They are attached with tickets via Service Types, Service Contracts, or custom code.  If an event is attached to a ticket, it will trigger after a defined period of time.  When an event is triggered, it's condition is evaluated and will return either True or False.  Any actions associated with the condition evaluating to True or False are then executed.
 == Macros ==
 The conditions and actions that are used in defining Events are done using macros.  While condition macros evaluate to either True or False, action macros allow for just about any action possible within Service Desk.  Below are explanations and examples of the two types of condition macros (Condition Macros and Site-Defined Condition Macros) and 4 types of action macros (Action Macros, Attach Event Macros, Multiple Notification Macros, Remote Reference Macro).
 === Site-Defined Condition Macro ===
 Site-Defined Condition Macros are a special kind of condition macro. There are no site-defined condition macros included in a fresh install of Service Desk.  They are created by the client.  While the Site-Defined Condition Macros provide an easy to use interface and offer vast flexibility, they do not offer as much flexibility as Condition Macros.
 === Condition Macro ===
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 It is highly recommended that you do not modify ANY of the default Condition Macros. If changes are needed, create a new one based on the original. It is best to reference existing Condition Macros to understand the coding that is needed.
 === Action Macro ===
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 It is highly recommended that you do not modify ANY of the default Action Macros. If changes are needed, create a new one based on the original. It is best to reference existing Action Macros to understand the coding that is needed.
 === Attach Event Macro ===
 Attach Event Macros are used to attach another event. This allows for complex branching in your conditioning as well as on going processing.
 === Multiple Notification Macro ===
 Multiple Notification Macros are the most commonly used type of macros. They are used to send out notifications. Unlike [[Activity Notifications]], Events combined with Multiple Notification Macros add more flexibility with notification. However, by default, Multiple Notification Macros do not provide HTML email support.
 === Remote Reference Macro ===
 == Examples ==
 === Condition Macros ===
 === Site-Defined Condition Macros ===
 === Action Macros ===
 [[Add_Custom_Activity_Log_Action_Macro|Add Custom Activity Log]]
 === Attach Event Macros ===
 === Multiple Notification Macros ===
 === Remote Reference Macros ===

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 ==Remote Reference Macros==
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 To discuss or ask questions about this article, select the ''discussion'' tab above.</font></div>

← Older revision		Revision as of 01:29, 3 March 2008
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