Default Properties Tab on New Ticket Creation - Revision history

Gityerfix at 00:54, 27 July 2008

2008-07-27T00:54:18Z

Gityerfix at 05:30, 26 July 2008

2008-07-26T05:30:02Z

Gityerfix at 22:05, 25 July 2008

2008-07-25T22:05:22Z

Gityerfix: /* Step 2. Clear the web cache */

2008-07-18T14:11:36Z

‎Step 2. Clear the web cache

Gityerfix: /* Step 1. Edit the Detail Form */

2008-07-11T19:05:31Z

‎Step 1. Edit the Detail Form

Gityerfix: /* Step 1. Edit the Detail Form */

2008-06-30T17:20:19Z

‎Step 1. Edit the Detail Form

Gityerfix at 18:11, 18 June 2008

2008-06-18T18:11:45Z

Gityerfix: New page: This article contains instructions for configuring the Properties Tab to have the initial focus when creating a new ticket. By default the Activities Tab is the first tab and the one to ...

2008-06-17T04:07:12Z

New page: This article contains instructions for configuring the Properties Tab to have the initial focus when creating a new ticket. By default the Activities Tab is the first tab and the one to ...

New page

This article contains instructions for configuring the Properties Tab to have the initial focus when creating a new ticket.

By default the Activities Tab is the first tab and the one to receive the initial focus. However, considering there is never any content in the Activities Tab during ticket creation and considering that the Properties Tab often has content that is ''vital'' for ticket creation, it only makes sense to have the Properties Tab have the initial focus. This customization does not change the order of the tabs, only changes the tab that will receive default focus during ticket creation.

The instructions that follow were designed for r11.x releases only.

== Step 1. Edit the Detail Form ==
{| border="1" style="width:400px;"
|-
! Ticket Type
! Detail Page File Name
|-
| [[Request]]
| detail_cr.htmpl
|-
| [[Incident]]
| detail_in.htmpl
|-
| [[Problem]]
| detail_pr.htmpl
|-
| [[Change Order]]
| detail_chg.htmpl
|-
| [[Issue]]
| detail_iss.htmpl
|-
|}
<br>
Add the following single line of code as the first line of the loadAction function found in the HEAD of any of the files listed above:<source lang="html4strict">
if("$args.id" == "0" || "$args.KEEP.MAKE_COPY" == "1" ) show_tab_src(7);
</source>

Note: The number in the show_tab_src function is the tab number beginning with 0. By default 7 is for Properties for Requests, Incidents, and Problems.

For r11.x releases it is recommended that you edit your pages via the [[Web Screen Painter]].

== Step 2. Clear the web cache ==
The final step is to clear Service Desk's cache. Publish your changes via the [[Web Screen Painter]]. The process of publishing automatically initiates a [[pdm_webcache]].

----
<div align='center'><font color="red">To make corrections or additions to this article, select the ''edit'' tab above.<br>
To discuss or ask questions about this article, select the ''discussion'' tab above.</font></div>

[[Category:Customizations]]

@@ Line 1: / Line 1: @@
 __NOTOC__
 [[Category:Customizations]]
-<div align='center'><font color="green">To make corrections or additions to this article, select the ''edit'' tab above.<br>
+{{Global Header}}
-To discuss or ask questions about this article, select the ''discussion'' tab above.</font></div>
+{{Global Announcement}}
 == Overview ==

@@ Line 12: / Line 12: @@
 ''Notice: This customization does not appear to work in Firefox if '''Avoid Popups''' is disabled.''
 == Procedures ==
@@ Line 43: / Line 42: @@
 |-
 |}
-<br>
 Add the following single line of code as the first line of the loadAction function found in the HEAD of any of the files. Be sure to replace ''X'' with the Tab ID from above.<source lang="html4strict">
 if("$args.id" == "0" || "$args.KEEP.MAKE_COPY" == "1" ) show_tab_src(X);
@@ Line 49: / Line 48: @@
 For r11.x releases it is recommended that you edit your pages via the [[Web Screen Painter]].
 === Step 2. Clear the web cache ===
 The final step is to clear Service Desk's cache. Publish your changes via the [[Web Screen Painter]]. The process of publishing automatically initiates a [[pdm_webcache]].

← Older revision		Revision as of 18:11, 18 June 2008
Line 4:		Line 4:

	The instructions that follow were designed for r11.x releases only.		The instructions that follow were designed for r11.x releases only.
		+
		+	''Notice: This customization does not appear to work in Firefox if '''Avoid Popups''' is disabled.''

@@ Line 13: / Line 13: @@
 ! Ticket Type
 ! Detail Page File Name
 |-
 | Request
 | detail_cr.htmpl
 |-
 | Incident
 | detail_in.htmpl
 |-
 | Problem
 | detail_pr.htmpl
 |-
 | Change Order
 | detail_chg.htmpl
 |-
 | Issue
 | detail_iss.htmpl
 |-
 |}
 <br>
-Add the following single line of code as the first line of the loadAction function found in the HEAD of any of the files listed above:<source lang="html4strict">
+Add the following single line of code as the first line of the loadAction function found in the HEAD of any of the files. Be sure to replace ''X'' with the Tab ID from above.<source lang="html4strict">
-if("$args.id" == "0" || "$args.KEEP.MAKE_COPY" == "1" ) show_tab_src(7);
+if("$args.id" == "0" || "$args.KEEP.MAKE_COPY" == "1" ) show_tab_src(X);
 </source>
-Note: The number in the show_tab_src function is the tab number beginning with 0. By default 7 is for Properties for Requests, Incidents, and Problems.
-−
 For r11.x releases it is recommended that you edit your pages via the [[Web Screen Painter]].