Conditional Display of Drop-Down Content - Revision history

Kimmo: Undo revision 4181 by Agegeleruvy (Talk)

2010-11-29T07:58:25Z

Undo revision 4181 by Agegeleruvy (Talk)

Agegeleruvy at 03:24, 24 November 2010

2010-11-24T03:24:57Z

Gityerfix at 03:22, 27 July 2008

2008-07-27T03:22:49Z

Gityerfix at 06:38, 26 July 2008

2008-07-26T06:38:15Z

Gityerfix at 15:38, 18 July 2008

2008-07-18T15:38:50Z

Gityerfix: New page: This article provides instructions on how to put a parameter on a drop-down list to allow for a unique list of options for each ticket type. The customization is ideal for shared codes tha...

2008-03-02T21:45:09Z

New page: This article provides instructions on how to put a parameter on a drop-down list to allow for a unique list of options for each ticket type. The customization is ideal for shared codes tha...

New page

This article provides instructions on how to put a parameter on a drop-down list to allow for a unique list of options for each ticket type. The customization is ideal for shared codes that are used by multiple ticket types, such as Priority. Priority will be used in the example that follows.

== Step 1. Edit the desired htmpl form ==
The dtlDropdown PDM_MACROs support the addition of a whereclause to further qualify the results. For example, if your Priority scale is something like 1-Emergency, 2-High, 3-Medium, 4-Low, use '''whereclause="(sym ='3-Medium') or (sym ='4-Low')"''' if you wish to only show the 2 lowest options. To implement this logic simply look for the following syntax:
<source lang="html4strict">
<PDM_MACRO NAME=dtlDropdown hdr="Priority" attr=priority lookup=no
evt="onBlur=\\\"detailSyncEditForms(this)\\\"">
</source>
...then add the whereclause to it. The result should look like this:
<source lang="html4strict">
<PDM_MACRO NAME=dtlDropdown hdr="Priority" attr=priority lookup=no
evt="onBlur=\\\"detailSyncEditForms(this)\\\"" whereclause="(sym ='3-Medium') or (sym ='4-Low')">
</source>

A change such as this will allow you to have options that are tailored to the ticket type.

While I used the sym values in the example above, I would recommend actually using the id, enum, persid, or code value that is actually saved to the ticket. Whenever a sym or name field is referenced there is always the chance of the sym/name being changed and thus requiring updates to your customizations.

For r11.x releases it is recommended that you edit your pages via the [[Web Screen Painter]]. For older releases you must edit the files directly.

== Step 2. Clear the web cache ==
The final step is to clear Service Desk's cache. The methods vary depending on release.

<font color="blue">For r11.x releases </font> publish your changes via the [[Web Screen Painter]]. The process of publishing automatically initiates a [[pdm_webcache]].

<font color="blue">For older releases</font> execute [[pdm_webcache]] from a command prompt on the [[Primary Server]]. There is no need to run this command on the [[Secondary Server|Secondary Servers]].

----
<div align='center'><font color="red">To make corrections or additions to this article, select the ''edit'' tab above.<br>
To discuss or ask questions about this article, select the ''discussion'' tab above.</font></div>

[[Category:Customizations]]

@@ Line 1: / Line 1: @@
 __NOTOC__
 [[Category:Customizations]]
@@ Line 17: / Line 9: @@
 == Procedures ==
 === Step 1. Edit the desired htmpl form ===
-The dtlDropdown PDM_MACROs support the addition of a whereclause to further qualify the results. For example, if your Priority scale is something like 1-Emergency, 2-High, 3-Medium, 4-Low, use '''whereclause=&quot;(sym ='3-Medium') or (sym ='4-Low')&quot;''' if you wish to only show the 2 lowest options. To implement this logic simply look for the following syntax:
+The dtlDropdown PDM_MACROs support the addition of a whereclause to further qualify the results. For example, if your Priority scale is something like 1-Emergency, 2-High, 3-Medium, 4-Low, use '''whereclause="(sym ='3-Medium') or (sym ='4-Low')"''' if you wish to only show the 2 lowest options. To implement this logic simply look for the following syntax:
-&lt;source lang=&quot;html4strict&quot;&gt;
+<source lang="html4strict">
-&lt;PDM_MACRO NAME=dtlDropdown hdr=&quot;Priority&quot; attr=priority lookup=no
+<PDM_MACRO NAME=dtlDropdown hdr="Priority" attr=priority lookup=no
-            evt=&quot;onBlur=\\\&quot;detailSyncEditForms(this)\\\&quot;&quot;&gt;
+            evt="onBlur=\\\"detailSyncEditForms(this)\\\"">
-&lt;/source&gt;
+</source>
 ...then add the whereclause to it. The result should look like this:
-&lt;source lang=&quot;html4strict&quot;&gt;
+<source lang="html4strict">
-&lt;PDM_MACRO NAME=dtlDropdown hdr=&quot;Priority&quot; attr=priority lookup=no
+<PDM_MACRO NAME=dtlDropdown hdr="Priority" attr=priority lookup=no
-            evt=&quot;onBlur=\\\&quot;detailSyncEditForms(this)\\\&quot;&quot; whereclause=&quot;(sym ='3-Medium') or (sym ='4-Low')&quot;&gt;
+            evt="onBlur=\\\"detailSyncEditForms(this)\\\"" whereclause="(sym ='3-Medium') or (sym ='4-Low')">
-&lt;/source&gt;
+</source>
 A change such as this will allow you to have options that are tailored to the ticket type.

@@ Line 1: / Line 1: @@
 __NOTOC__
 [[Category:Customizations]]
-<div align='center'><font color="green">To make corrections or additions to this article, select the ''edit'' tab above.<br>
+{{Global Header}}
-To discuss or ask questions about this article, select the ''discussion'' tab above.</font></div>
+{{Global Announcement}}
 == Overview ==

@@ Line 1: / Line 1: @@
 This article provides instructions on how to put a parameter on a drop-down list to allow for a unique list of options for each ticket type. The customization is ideal for shared codes that are used by multiple ticket types, such as Priority. Priority will be used in the example that follows.
-== Step 1. Edit the desired htmpl form ==
+== Procedures ==
 The dtlDropdown PDM_MACROs support the addition of a whereclause to further qualify the results. For example, if your Priority scale is something like 1-Emergency, 2-High, 3-Medium, 4-Low, use '''whereclause="(sym ='3-Medium') or (sym ='4-Low')"''' if you wish to only show the 2 lowest options. To implement this logic simply look for the following syntax:
 <source lang="html4strict">
@@ Line 19: / Line 26: @@
 For r11.x releases it is recommended that you edit your pages via the [[Web Screen Painter]]. For older releases you must edit the files directly.
+=== Step 2. Clear the web cache ===
 == Step 2. Clear the web cache ==
 The final step is to clear Service Desk's cache. The methods vary depending on release.
@@ Line 26: / Line 32: @@
 ''For older releases'' execute [[pdm_webcache]] from a command prompt on the [[Primary Server]]. There is no need to run this command on the [[Secondary Server|Secondary Servers]].