Close attached incidents - Revision history

Mbraemer at 14:46, 22 February 2011

2011-02-22T14:46:02Z

Mbraemer at 14:45, 22 February 2011

2011-02-22T14:45:03Z

Mbraemer at 14:41, 22 February 2011

2011-02-22T14:41:34Z

Mbraemer at 14:40, 22 February 2011

2011-02-22T14:40:18Z

Mbraemer at 14:38, 22 February 2011

2011-02-22T14:38:10Z

Mbraemer at 14:37, 22 February 2011

2011-02-22T14:37:30Z

Mbraemer at 14:33, 22 February 2011

2011-02-22T14:33:55Z

Show changes

Mbraemer at 14:07, 22 February 2011

2011-02-22T14:07:08Z

Mbraemer: Create a link in the menubar that will close all attached incidents just like the "Actions, Close All Children" closes all the children of the ticket.

2011-02-22T13:52:04Z

Create a link in the menubar that will close all attached incidents just like the "Actions, Close All Children" closes all the children of the ticket.

New page

I was asked by the business folk in my company to come up with a way to close all attached incidents (just like the "Actions, Close All Children").

← Older revision		Revision as of 14:46, 22 February 2011
Line 284:		Line 284:
	////////////////////////////////////////////////////////////////////////////////////////////////////////////////////		////////////////////////////////////////////////////////////////////////////////////////////////////////////////////
	</source>		</source>
		+
		+
		+	That's pretty much it.

@@ Line 46: / Line 46: @@
 .  Next, I added my own buttons. This code codes in between the line above and the <PDM_MACRO NAME=dtlStart> tag:
 <source lang="html4strict">
-                         ImgBtnRow();
+ImgBtnRow();
-                         ImgBtnCreate("btn001","OK[k]","SaveAndClose();detailSave();",true, 120);
+      ImgBtnCreate("btn001","OK[k]","SaveAndClose();detailSave();",true, 120);
-                         ImgBtnCreate("btncncl", "Cancel[n]", "cancel_update('$prop.form_name_2','$args.id','show_main_detail.htmpl')", true, 120);
+      ImgBtnCreate("btncncl", "Cancel[n]", "cancel_update('$prop.form_name_2','$args.id','show_main_detail.htmpl')", true, 120);
-                         ImgBtnCreate("btn003", "Reset[R]", "pdm_reset()", true, 120);
+      ImgBtnCreate("btn003", "Reset[R]", "pdm_reset()", true, 120);
-                         ImgBtnEndRow();
+ImgBtnEndRow();
 </source>
-                         (the reason I did this is I wanted the detail from to close as soon as the "OK" button was clicked.)
+(the reason I did this is I wanted the detail from to close as soon as the "OK" button was clicked.)
 '''Step III:''' Next, I added the following code the the menubar_sd.htmpl right below the "Actions, Close All Children" link:
 <source lang="html4strict">
   <PDM_OBJECT>
+      if ( w.propFormName2 == "pr" ){
-                  if ( w.propFormName2 == "pr" ){
-−
                   <PDM_MACRO name=menuItem label="Close All Attached Incidents" function="ahdtop.create_new('z_cr_close_att_inc',0,'','','PRESET=owning_pr:\" + w.argPersistentID + \" ')">
+                  }
-                  </PDM_OBJECT>
+ </PDM_OBJECT>
 </source>
                  (It will only show up if the ticket you are in is a Problem)

@@ Line 55: / Line 55: @@
 '''Step III:''' Next, I added the following code the the menubar_sd.htmpl right below the "Actions, Close All Children" link:
-                  <PDM_OBJECT>
+<source lang="html4strict">
                    if ( w.propFormName2 == "pr" ){
@@ Line 62: / Line 63: @@
+                  }
                    </PDM_OBJECT>
                  (It will only show up if the ticket you are in is a Problem)

@@ Line 2: / Line 2: @@
 '''STEP I:''' I started by creating the following object in WSP:
+<source lang="javascript">
 ////////////////////////////////////////////////////////////////////////
 // Factory:   z_cr_close_att_inc
@@ Line 35: / Line 35: @@
 // End of object code
 //////////////////////////////////////////////////////////////////////////////////////////
 The only two required field here are the "owning_pr" (problem ticket srel) and the "description" (this becomes the solution.
@@ Line 44: / Line 45: @@
                         (this keeps the default "Save, Cancel, Update" buttons from showing up).
 .  Next, I added my own buttons. This code codes in between the line above and the <PDM_MACRO NAME=dtlStart> tag:
                           ImgBtnRow();
                           ImgBtnCreate("btn001","OK[k]","SaveAndClose();detailSave();",true, 120);
@@ Line 49: / Line 51: @@
                           ImgBtnCreate("btn003", "Reset[R]", "pdm_reset()", true, 120);
                           ImgBtnEndRow();
                           (the reason I did this is I wanted the detail from to close as soon as the "OK" button was clicked.)

@@ Line 63: / Line 63: @@
 '''Step IV:''' The Spel code. This code will load the fields in the detail_z_cr_close_att_inc.htmpl form into temp variables, parse through all attached incidents, update the fields, close the incident, and log a solution. At the very end, it will    delete the newly created z_cr_close_att_inc object  so you don't have to worry about it filling up your DB. I have commented the code throughout:
-<source lang="spel">
+<source lang="javascript">
 //////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////

← Older revision		Revision as of 14:07, 22 February 2011
Line 1:		Line 1:
	I was asked by the business folk in my company to come up with a way to close all attached incidents (just like the "Actions, Close All Children").		I was asked by the business folk in my company to come up with a way to close all attached incidents (just like the "Actions, Close All Children").
		+
		+	'''STEP I:''' I started by creating the following object in WSP:
		+
		+	////////////////////////////////////////////////////////////////////////
		+	// Factory: z_cr_close_att_inc
		+	////////////////////////////////////////////////////////////////////////
		+
		+	OBJECT z_cr_close_att_inc {
		+	ATTRIBUTES z_cr_close_att_inc {
		+	description STRING 4000
		+	REQUIRED;
		+	owning_pr SREL pr
		+	REQUIRED;
		+	res_code SREL resocode;
		+	root_cause SREL rc;
		+	last_mod_dt DATE { ON_CI SET NOW; };
		+	last_mod_by SREL cnt { ON_CI SET USER;
		+	ON_NEW DEFAULT USER; };
		+	};
		+
		+	FACTORY z_cr_close_att_inc {
		+	STANDARD_LISTS {
		+	MLIST OFF;
		+	RLIST OFF;
		+	};
		+	REL_ATTR id;
		+	COMMON_NAME description;
		+	};
		+	TRIGGERS {
		+	POST_CI z_close_att_inc( persistent_id ) 1040 FILTER (EVENT("INSERT") );
		+	};
		+	};
		+	///////////////////////////////////////////////////////////////////////////////////////////
		+	End of object code
		+	//////////////////////////////////////////////////////////////////////////////////////////
		+
		+	The only two required field here are the "owning_pr" (problem ticket srel) and the "description" (this becomes the solution.
		+	The other fields are just fields in the incidents that we will update at the same time we close them.
		+
		+
		+	'''STEP II:''' Next, I created a detail form for the above object in WSP. I used the standard detail template but made the following changes:
		+	1. Search for <PDM_MACRO NAME=dtlForm factory="z_cr_close_att_inc>