Automatically Set System Generated Activities to Internal - Revision history

Gityerfix at 17:58, 13 August 2008

2008-08-13T17:58:12Z

Gityerfix at 04:08, 27 July 2008

2008-07-27T04:08:48Z

Gityerfix at 11:15, 26 July 2008

2008-07-26T11:15:57Z

Gityerfix at 16:57, 18 July 2008

2008-07-18T16:57:01Z

Gityerfix at 17:28, 30 June 2008

2008-06-30T17:28:50Z

Gityerfix at 19:52, 8 March 2008

2008-03-08T19:52:40Z

Gityerfix: /* Step 2. Create the trigger */

2008-02-23T23:10:22Z

‎Step 2. Create the trigger

Gityerfix: /* Step 2. Create the trigger */

2008-02-13T18:42:34Z

‎Step 2. Create the trigger

Gityerfix: /* Step 2. Create the trigger */

2008-01-27T15:01:56Z

‎Step 2. Create the trigger

Gityerfix at 15:01, 27 January 2008

2008-01-27T15:01:31Z

@@ Line 1: / Line 1: @@
 __NOTOC__
 [[Category:Customizations]]
 {{Global Header}}
 {{Global Announcement}}
@@ Line 9: / Line 17: @@
 == Procedures ==
 === Step 1. Create the script ===
-A script is created as an [[.spl file]] and placed in the [[$NX_ROOT]]/site/mods/majic directory. When the Service Desk service starts, the contents of the majic directory are processed and cached. You can use any naming scheme you like for your [[.spl file]], but it is recommended that the file be preceded with a 'z' for easy identification as a custom file (eg zMyCompany.spl, zcr_scripts.spl, zMyScripts.spl).
+{{Create Spell Script}}
 <source lang="javascript">// Use 'alg' for Requests, Incidents & Problems, 'chgalg' for Changes, and 'issalg' for Issues
@@ Line 35: / Line 43: @@
 === Step 3. Publish the Schema changes ===
-The methods used to publish schema changes vary based on the Service Desk release.
+{{Publish Schema Change}}
-−
-''For r11.x releases'', follow these steps:
-#Save your Schema changes
-#Stop the Service Desk service
-#Run [[pdm_publish]] from a command line
-#Start the Service Desk service
-−
-''For older releases'' recycle the Service Desk service.

@@ Line 1: / Line 1: @@
 __NOTOC__
 [[Category:Customizations]]
-<div align='center'><font color="green">To make corrections or additions to this article, select the ''edit'' tab above.<br>
+{{Global Header}}
-To discuss or ask questions about this article, select the ''discussion'' tab above.</font></div>
+{{Global Announcement}}
 == Overview ==

@@ Line 1: / Line 1: @@
 [[Category:Customizations]]
 This article provides instructions for having system generated [[Activities]] set to ''Internal'' so it cannot be viewed by users of the Employee or Customer Interfaces.
-== Step 1. Create the script ==
+== Procedures ==
 A script is created as an [[.spl file]] and placed in the [[$NX_ROOT]]/site/mods/majic directory. When the Service Desk service starts, the contents of the majic directory are processed and cached. You can use any naming scheme you like for your [[.spl file]], but it is recommended that the file be preceded with a 'z' for easy identification as a custom file (eg zMyCompany.spl, zcr_scripts.spl, zMyScripts.spl).
@@ Line 13: / Line 19: @@
 }</source>
+=== Step 2. Create the trigger ===
 == Step 2. Create the trigger ==
 This step is to create the trigger that will initiate the script. The methods used to implement the trigger vary based on the Service Desk release.
 ''For r11.x releases'' triggers are created via the [[Schema Designer]] utility. Simply add the following code as a [[Site-Defined Trigger]] to the '''[[Act Log Table|alg (Request Activity Log)]]''', '''[[Change Act Log Table|chgalg (Change Order Activity Log)]]''', or '''[[Issue Act Log Table|issalg (Issue Activity Log)]]''' tables.
   POST_VALIDATE zmyscript() 111 FILTER(type{->'EVT'});
 ''For older releases'' triggers are made by creating a [[.mod file]] and placing it in the [[$NX_ROOT]]/site/mods/majic directory. Name the [[.mod file|.mod]] anything you like, but it is recommended that it be preceded with a 'z'.
 <source lang="javascript">// Use OBJECT alg for Requests, Incidents & Problems
 // Use OBJECT chgalg for Change Orders
@@ Line 32: / Line 34: @@
 };</source>
-== Step 3. Publish the Schema changes ==
+=== Step 3. Publish the Schema changes ===
 The methods used to publish schema changes vary based on the Service Desk release.
@@ Line 42: / Line 44: @@
 ''For older releases'' recycle the Service Desk service.

@@ Line 1: / Line 1: @@
 This article provides instructions for having system generated [[Activities]] set to ''Internal'' so it cannot be viewed by users of the Employee or Customer Interfaces.
@@ Line 17: / Line 18: @@
-<font color="blue">For r11.x releases</font> triggers are created via the [[Schema Designer]] utility. Simply add the following code as a [[Site-Defined Trigger]] to the '''[[Act Log Table|alg (Request Activity Log)]]''', '''[[Change Act Log Table|chgalg (Change Order Activity Log)]]''', or '''[[Issue Act Log Table|issalg (Issue Activity Log)]]''' tables.
+''For r11.x releases'' triggers are created via the [[Schema Designer]] utility. Simply add the following code as a [[Site-Defined Trigger]] to the '''[[Act Log Table|alg (Request Activity Log)]]''', '''[[Change Act Log Table|chgalg (Change Order Activity Log)]]''', or '''[[Issue Act Log Table|issalg (Issue Activity Log)]]''' tables.
   POST_VALIDATE zmyscript() 111 FILTER(type{->'EVT'});
-<font color="blue">For older releases</font> triggers are made by creating a [[.mod file]] and placing it in the [[$NX_ROOT]]/site/mods/majic directory. Name the [[.mod file|.mod]] anything you like, but it is recommended that it be preceded with a 'z'.
+''For older releases'' triggers are made by creating a [[.mod file]] and placing it in the [[$NX_ROOT]]/site/mods/majic directory. Name the [[.mod file|.mod]] anything you like, but it is recommended that it be preceded with a 'z'.
 <source lang="javascript">// Use OBJECT alg for Requests, Incidents & Problems
@@ Line 34: / Line 35: @@
 The methods used to publish schema changes vary based on the Service Desk release.
-<font color="blue">For r11.x releases</font>, follow these steps:
+''For r11.x releases'', follow these steps:
 #Save your Schema changes
 #Stop the Service Desk service
@@ Line 40: / Line 41: @@
 #Start the Service Desk service
-<font color="blue">For older release</font> recycle the Service Desk service.
+''For older releases'' recycle the Service Desk service.
 ----
-<div align='center'><font color="red">To make corrections or additions to this article, select the ''edit'' tab above.<br>
+<div align='center'><font color="green">To make corrections or additions to this article, select the ''edit'' tab above.<br>
 To discuss or ask questions about this article, select the ''discussion'' tab above.</font></div>

@@ Line 2: / Line 2: @@
 == Step 1. Create the script ==
-A script is created as an [[.spl file]] and placed in the [[NX_ROOT]]/site/mods/majic directory. When the Service Desk service starts, the contents of the majic directory are processed and cached. You can use any naming scheme you like for your [[.spl file]], but it is recommended that the file be preceded with a 'z' for easy identification as a custom file (eg zMyCompany.spl, zcr_scripts.spl, zMyScripts.spl).
+A script is created as an [[.spl file]] and placed in the [[$NX_ROOT]]/site/mods/majic directory. When the Service Desk service starts, the contents of the majic directory are processed and cached. You can use any naming scheme you like for your [[.spl file]], but it is recommended that the file be preceded with a 'z' for easy identification as a custom file (eg zMyCompany.spl, zcr_scripts.spl, zMyScripts.spl).
 <source lang="javascript">// Use 'alg' for Requests, Incidents & Problems, 'chgalg' for Changes, and 'issalg' for Issues
@@ Line 21: / Line 21: @@
-<font color="blue">For older releases</font> triggers are made by creating a [[.mod file]] and placing it in the [[NX_ROOT]]/site/mods/majic directory. Name the [[.mod file|.mod]] anything you like, but it is recommended that it be preceded with a 'z'.
+<font color="blue">For older releases</font> triggers are made by creating a [[.mod file]] and placing it in the [[$NX_ROOT]]/site/mods/majic directory. Name the [[.mod file|.mod]] anything you like, but it is recommended that it be preceded with a 'z'.
 <source lang="javascript">// Use OBJECT alg for Requests, Incidents & Problems

← Older revision		Revision as of 19:52, 8 March 2008
Line 17:		Line 17:


−	<font color="blue">For r11.x releases</font> triggers are created via the [[Schema Designer]] utility. Simply add the following code as a [[Site-Defined Trigger]] to the '''[[~~alg~~\|alg (Request Activity Log)]]''', '''[[~~chgalg~~\|chgalg (Change Order Activity Log)]]''', or '''[[~~issalg~~\|issalg (Issue Activity Log)]]''' tables.	+	<font color="blue">For r11.x releases</font> triggers are created via the [[Schema Designer]] utility. Simply add the following code as a [[Site-Defined Trigger]] to the '''[[Act Log Table\|alg (Request Activity Log)]]''', '''[[Change Act Log Table\|chgalg (Change Order Activity Log)]]''', or '''[[Issue Act Log Table\|issalg (Issue Activity Log)]]''' tables.
	POST_VALIDATE zmyscript() 111 FILTER(type{->'EVT'});		POST_VALIDATE zmyscript() 111 FILTER(type{->'EVT'});

@@ Line 23: / Line 23: @@
 <font color="blue">For older releases</font> triggers are made by creating a [[.mod file]] and placing it in the [[NX_ROOT]]/site/mods/majic directory. Name the [[.mod file|.mod]] anything you like, but it is recommended that it be preceded with a 'z'.
-<source lang="javascript">OBJECT alg {
+<source lang="javascript">// Use OBJECT alg for Requests, Incidents & Problems
-  TRIGGERS {
+// Use OBJECT chgalg for Change Orders
-    POST_VALIDATE zmyscript() 111 FILTER(type{->'EVT'});
+// Use OBJECT issalg for IssuesOBJECT alg {
-  };
-};
-OBJECT chgalg {
-  TRIGGERS {
-    POST_VALIDATE zmyscript() 111 FILTER(type{->'EVT'});
-  };
-};
 OBJECT issalg {
    TRIGGERS {
      POST_VALIDATE zmyscript() 111 FILTER(type{->'EVT'});

@@ Line 17: / Line 17: @@
 <font color="blue">For r11.x releases</font> triggers are created via the [[Schema Designer]] utility. Simply add the following code as a [[Site-Defined Trigger]] to the '''[[alg|alg (Request Activity Log)]]''', '''[[chgalg|chgalg (Change Order Activity Log)]]''', or '''[[issalg|issalg (Issue Activity Log)]]''' tables.
-<source lang="scheme">POST_VALIDATE zmyscript() 111 FILTER(type{->'EVT'});</source>
+ POST_VALIDATE zmyscript() 111 FILTER(type{->'EVT'});
 <font color="blue">For older releases</font> triggers are made by creating a [[.mod file]] and placing it in the [[NX_ROOT]]/site/mods/majic directory. Name the [[.mod file|.mod]] anything you like, but it is recommended that it be preceded with a 'z'.
@@ Line 24: / Line 24: @@
   MODIFY chgalg POST_VALIDATE zmyscript() 111 FILTER(type{->'EVT'});
   MODIFY issalg POST_VALIDATE zmyscript() 111 FILTER(type{->'EVT'});
 == Step 3. Publish the Schema changes ==