Gityerfix: /* Step 1. Edit the detail_cnote.htmpl form */

2009-01-06T15:22:24Z

‎Step 1. Edit the detail_cnote.htmpl form

Gityerfix: Insert Ticket and CI Link to Announcements moved to Add Ticket and CI Links to Announcements

2008-12-24T06:23:20Z

Insert Ticket and CI Link to Announcements moved to Add Ticket and CI Links to Announcements

Gityerfix: New page: NOTOC Category:Announcements Category:Customizations Category:r11 {{Global Header}} {{Global Announcement}} == Overview == This article provides instructions on how to ins...

2008-12-24T06:21:57Z

New page: __NOTOC__ Category:Announcements Category:Customizations Category:r11 {{Global Header}} {{Global Announcement}} == Overview == This article provides instructions on how to ins...

New page

__NOTOC__
[[Category:Announcements]]
[[Category:Customizations]]
[[Category:r11]]
{{Global Header}}
{{Global Announcement}}

== Overview ==
This article provides instructions on how to insert active links to Requests, Incidents, Problems, Issues, Change Orders, and Configuration Items (aka Assets) to an Announcement.
<br>
[[Image:cnote_links.png|center|frame|r11.x Screenshot - Ticket and CI Links in Announcements]]

== Procedures ==
=== Step 1. Edit the detail_cnote.htmpl form ===
In the body of the form, replace the entire bottom of the form beginning with [nowiki][/nowiki] with the content provided below.
<source lang="javascript">
<PDM_IF "$env.NX_CMDB" != "STANDALONE">
<PDM_IF "$prop.form_name_3" == "edit">
<br><br>
<table border=5>
<th class=label>Insert Object link
<tr><td>

<PDM_FORM NAME=INSERT_FORM>
<input type=hidden name="KEY.linkItem" id="KEY.linkItem">
<input type=hidden name='SET.linkItem' id='SET.linkItem'>
<input type=hidden name="obj_flag" id="obj_flag">
<table width=100%>
<tr>
<th ALIGN=left VALIGN=baseline WIDTH=150px CLASS=labeltext scope=row>
<script type="text/javascript">
var lookupLinkTextKD;
var linkTabindexKD;
if ( ahdtop.cstUsingScreenReader ) {
lookupLinkTextKD = "Look up Knowledge Doc"
linkTabindexKD = "";
}
else {
lookupLinkTextKD = " Knowledge Doc"
linkTabindexKD = " tabindex=" + (++_dtl.tabIndex);
write_img_link("$CAisd/img/lookup.gif", "KD", "SET.linkItem", "INSERT_FORM", "", "Find KD", 0);
}
document.write("<a class=lookup" + linkTabindexKD + " style='font-size:1.0em;' href='javascript:void(0)' onClick=\"popup_search('KD','SET.linkItem', 'INSERT_FORM', '', 0);return false\">" + lookupLinkTextKD + "</a></th>")

if ($ACCESS.call_mgr >= 1) {
document.write("<th ALIGN=left VALIGN=baseline WIDTH=150px CLASS=labeltext scope=row>");
var lookupLinkTextCR;
var linkTabindexCR;
if ( ahdtop.cstUsingScreenReader ) {
lookupLinkTextCR = "Look up Request"
linkTabindexCR = "";
}
else {
lookupLinkTextCR = " Request"
linkTabindexCR = " tabindex=" + (++_dtl.tabIndex);
write_img_link("$CAisd/img/lookup.gif", "CR", "SET.linkItem", "INSERT_FORM", "", "Find CR", 0);
}
document.write("<a class=lookup" + linkTabindexCR + " style='font-size:1.0em;' href='javascript:void(0)' onClick=\"popup_search('CR','SET.linkItem', 'INSERT_FORM', '', 0);return false\">" + lookupLinkTextCR + "</a></th>")

if ("$env.NX_OTB_MARKET" == "itil") {
document.write("<th ALIGN=left VALIGN=baseline WIDTH=150px CLASS=labeltext scope=row>");
var lookupLinkTextIN;
var linkTabindexIN;
if ( ahdtop.cstUsingScreenReader ) {
lookupLinkTextIN = "Look up Incident"
linkTabindexIN = "";
}
else {
lookupLinkTextIN = " Incident"
linkTabindexIN = " tabindex=" + (++_dtl.tabIndex);
write_img_link("$CAisd/img/lookup.gif", "IN", "SET.linkItem", "INSERT_FORM", "", "Find IN", 0);
}
document.write("<a class=lookup" + linkTabindexIN + " style='font-size:1.0em;' href='javascript:void(0)' onClick=\"popup_search('IN','SET.linkItem', 'INSERT_FORM', '', 0);return false\">" + lookupLinkTextIN + "</a></th>")

document.write("<th ALIGN=left VALIGN=baseline WIDTH=150px CLASS=labeltext scope=row>");
var lookupLinkTextPR;
var linkTabindexPR;
if ( ahdtop.cstUsingScreenReader ) {
lookupLinkTextPR = "Look up Problem"
linkTabindexPR = "";
}
else {
lookupLinkTextPR = " Problem"
linkTabindexPR = " tabindex=" + (++_dtl.tabIndex);
write_img_link("$CAisd/img/lookup.gif", "PR", "SET.linkItem", "INSERT_FORM", "", "Find PR", 0);
}
document.write("<a class=lookup" + linkTabindexPR + " style='font-size:1.0em;' href='javascript:void(0)' onClick=\"popup_search('PR','SET.linkItem', 'INSERT_FORM', '', 0);return false\">" + lookupLinkTextPR + "</a></th>")
}
}

document.write("</tr><tr>");

if ($ACCESS.change_mgr >= 1) {
document.write("<th ALIGN=left VALIGN=baseline WIDTH=150px CLASS=labeltext scope=row>");
var lookupLinkTextCHG;
var linkTabindexCHG;
if ( ahdtop.cstUsingScreenReader ) {
lookupLinkTextCHG = "Look up Change"
linkTabindexCHG = "";
}
else {
lookupLinkTextCHG = " Change Order"
linkTabindexCHG = " tabindex=" + (++_dtl.tabIndex);
write_img_link("$CAisd/img/lookup.gif", "CHG", "SET.linkItem", "INSERT_FORM", "", "Find CHG", 0);
}
document.write("<a class=lookup" + linkTabindexCHG + " style='font-size:1.0em;' href='javascript:void(0)' onClick=\"popup_search('CHG','SET.linkItem', 'INSERT_FORM', '', 0);return false\">" + lookupLinkTextCHG + "</a></th>")
}

if ($ACCESS.issue_mgr >= 1) {
document.write("<th ALIGN=left VALIGN=baseline WIDTH=150px CLASS=labeltext scope=row>");
var lookupLinkTextISS;
var linkTabindexISS;
if ( ahdtop.cstUsingScreenReader ) {
lookupLinkTextISS = "Look up Issue"
linkTabindexISS = "";
}
else {
lookupLinkTextISS = " Issue"
linkTabindexISS = " tabindex=" + (++_dtl.tabIndex);
write_img_link("$CAisd/img/lookup.gif", "ISS", "SET.linkItem", "INSERT_FORM", "", "Find ISS", 0);
}
document.write("<a class=lookup" + linkTabindexISS + " style='font-size:1.0em;' href='javascript:void(0)' onClick=\"popup_search('ISS','SET.linkItem', 'INSERT_FORM', '', 0);return false\">" + lookupLinkTextISS + "</a></th>")
}

document.write("<th ALIGN=left VALIGN=baseline WIDTH=150px CLASS=labeltext scope=row>");
var lookupLinkTextNR;
var linkTabindexNR;
if ( ahdtop.cstUsingScreenReader ) {
if ("$env.NX_OTB_MARKET" == "itil") {
lookupLinkTextNR = "Look up Configuration Item"
} else {
lookupLinkTextNR = "Look up Asset"
}
linkTabindexNR = "";
}
else {
if ("$env.NX_OTB_MARKET" == "itil") {
lookupLinkTextNR = " Configuration Item"
} else {
lookupLinkTextNR = " Asset"
}
linkTabindexNR = " tabindex=" + (++_dtl.tabIndex);
write_img_link("$CAisd/img/lookup.gif", "NR", "SET.linkItem", "INSERT_FORM", "", "Find NR", 0);
}
document.write("<a class=lookup" + linkTabindexNR + " style='font-size:1.0em;' href='javascript:void(0)' onClick=\"popup_search('NR','SET.linkItem', 'INSERT_FORM', '', 0);return false\">" + lookupLinkTextNR + "</a></th>")

var linktextIdText = detailNextID(1,true);
var linktextID = _dtl.currID;
document.write("</tr></table>\n"+
"<table style='margin-top:8px;' width=100%><tr>");
var text = "<th ALIGN=left VALIGN=baseline CLASS=labeltext width=40%>" +
"Link Destination" +
"</th>" +
"<th ALIGN=left VALIGN=baseline CLASS=labeltext width=60%><label for='" +
linktextID + "'>Link Text</label></th></tr>" +
"<tr>" +
"<td align=left valign=bottom class=detailro id=linkitemID>"+
"</td><td>" +
"<input" + linktextIdText + " type=text size=60 name=" +
linktextID + " value=''></td></tr>";
document.write(text);
document.write("<tr><td align=center colspan=2><br>");
ImgBtnCreate("InsertItem", "Insert Link", "javascript:do_insert()", false, 0);
document.write("</td></tr>");
</script>
</tr>
</table>

<script type="text/javascript">

// To capture persid of returned item
var curPersid = "";
function backfill_event(momform, field_name, what2fill,
persid, rel_attr_val)
{

if ( field_name == "SET.linkItem" &&
typeof persid == "string" && persid.length > 0 ) {
var commonName = document.getElementById("SET.linkItem").value;
ImgBtnEnableButton("InsertItem");
curPersid = persid;
var currId = persid.substring(3);
var obj = persid.substring(0,2);
document.getElementById("SET.linkItem").value = currId;
document.getElementById("obj_flag").value = obj;
if ( obj == "KD") {
document.getElementById("linkitemID").innerHTML = "Doc " + currId;
} else {
var obj_desc = "";
switch ( obj ) {
case "cr" :
obj_desc = "Req/Inc/Prb ";
break;
case "ch" :
obj_desc = "Change ";
break;
case "is" :
obj_desc = "Issue ";
break;
case "nr" :
obj_desc = "Config. Item ";
break;
}
document.getElementById("linkitemID").innerHTML = obj_desc + commonName;
}
var e = document.getElementById(linktextID);
e.value = commonName;
e.focus();
}
}

// Inserts and HTML link into the announcement text
function do_insert()
{

if (null != curPersid && curPersid.length > 0) {

var key_val = document.getElementById(linktextID).value;
if (typeof key_val == "undefined" ||
key_val == null ||
key_val.length <= 0) {

alert(msgtext(727));
return;
}

var el_text = findElem("SET.text");
var doc_id = curPersid.match(/[0-9]+/);

if (document.getElementById("obj_flag").value == "KD") {
var link_txt = "<A HREF=\"javascript:OpenDocumentViewer(" + doc_id + ", 2);\">";
} else {
var link_txt = "<A HREF=\"javascript:showDetailWithPersid('" + curPersid + "');\">";
}
link_txt += key_val + "</a>";

el_text.value = el_text.value + link_txt;

}
}
</script>
</pdm_form>

</table>
</PDM_IF>
</pdm_if>

<PDM_INCLUDE FILE=std_footer.htmpl>
</BODY>
</HTML></source>

For r11.x releases it is recommended that you edit your pages via the [[Web Screen Painter]].

=== Step 2. Clear the web cache ===
The final step is to clear Service Desk's cache. The methods vary depending on release.

''For r11.x releases'' publish your changes via the [[Web Screen Painter]]. The process of publishing automatically initiates a [[pdm_webcache]].

@@ Line 13: / Line 13: @@
 == Procedures ==
 === Step 1. Edit the detail_cnote.htmpl form ===
-In the body of the form, replace the entire bottom of the form beginning with  [nowiki]<!-- handles the 'insert link' functionality -->[/nowiki] with the content provided below.
+In the body of the form, replace the entire bottom of the form beginning with  <nowiki><!-- handles the 'insert link' functionality --></nowiki> with the content provided below.
 <source lang="javascript"><!-- handles the 'insert link' functionality -->
 <PDM_IF "$env.NX_CMDB" != "STANDALONE">
@@ Line 251: / Line 251: @@
 </HTML></source>
 For r11.x releases it is recommended that you edit your pages via the [[Web Screen Painter]].
 === Step 2. Clear the web cache ===

← Older revision	Revision as of 06:23, 24 December 2008
(No difference)

Add Ticket and CI Links to Announcements - Revision history

Gityerfix: /* Step 1. Edit the detail_cnote.htmpl form */

Gityerfix: Insert Ticket and CI Link to Announcements moved to Add Ticket and CI Links to Announcements

Gityerfix: New page: __NOTOC__ Category:Announcements Category:Customizations Category:r11 {{Global Header}} {{Global Announcement}} == Overview == This article provides instructions on how to ins...

Gityerfix: New page: NOTOC Category:Announcements Category:Customizations Category:r11 {{Global Header}} {{Global Announcement}} == Overview == This article provides instructions on how to ins...