Add Custom Activity Log Action Macro - Revision history

Gityerfix at 16:23, 5 November 2008

2008-11-05T16:23:01Z

Gityerfix at 16:21, 5 November 2008

2008-11-05T16:21:41Z

Gityerfix at 16:04, 5 November 2008

2008-11-05T16:04:19Z

Gityerfix at 04:10, 27 July 2008

2008-07-27T04:10:31Z

Gityerfix at 06:50, 26 July 2008

2008-07-26T06:50:05Z

Gityerfix at 16:04, 18 July 2008

2008-07-18T16:04:26Z

Gityerfix at 15:54, 18 July 2008

2008-07-18T15:54:36Z

Gityerfix: /* Step 1. Upload New Action Macros */

2008-05-20T14:48:52Z

‎Step 1. Upload New Action Macros

Gityerfix: /* Step 1. Upload New Action Macros */

2008-05-20T14:06:57Z

‎Step 1. Upload New Action Macros

Gregg at 06:53, 23 February 2008

2008-02-23T06:53:34Z

@@ Line 46: / Line 46: @@
 To use these Action Macros you simply add them to the desired Event. Within the Text field of the Event you add the syntax you want to be added to the Activity Log.
 == See Also ==
 [[Action Macro to Log Solution and Resolve Ticket]]

← Older revision		Revision as of 16:21, 5 November 2008
Line 45:		Line 45:
	[[Image:Event_Text.GIF\|right\|frame\|r11.x Screenshot - Event Configuration]]		[[Image:Event_Text.GIF\|right\|frame\|r11.x Screenshot - Event Configuration]]
	To use these Action Macros you simply add them to the desired Event. Within the Text field of the Event you add the syntax you want to be added to the Activity Log.		To use these Action Macros you simply add them to the desired Event. Within the Text field of the Event you add the syntax you want to be added to the Activity Log.
		+
		+	== See Also ==
		+	[[Action Macro to Log Solution and Resolve Ticket]]

@@ Line 1: / Line 1: @@
 __NOTOC__
 [[Category:Customizations]]
 {{Global Header}}
 {{Global Announcement}}

@@ Line 1: / Line 1: @@
 __NOTOC__
 [[Category:Customizations]]
-<div align='center'><font color="green">To make corrections or additions to this article, select the ''edit'' tab above.<br>
+{{Global Header}}
-To discuss or ask questions about this article, select the ''discussion'' tab above.</font></div>
+{{Global Announcement}}
 == Overview ==

@@ Line 1: / Line 1: @@
 This Article provides the syntax for adding [[Events and Macros|Action Macros]] that allow for a wide range of [[Activity Log]] entries. Instead of having to create a new Action Macro for each custom Activity Log entry, the Action Macros that follow utilize the text field of the [[Events and Macros|Event]] to determine the information to enter into the Activity Log. And since an Action Macro can be used by multiple Events, each event can have it's own unique Activity Log entry.
-== Step 1. Upload New Action Macros==
+== Procedures ==
 The first step is to add the new Action Macros. This is done via a data load since Service Desk does not provide a GUI method of created or updating Action Macros.
@@ Line 27: / Line 34: @@
 This process will add three new Action Macros.
-== Step 2. Using the New [[Action Macros]]==
+=== Step 2. Using the New [[Action Macros]] ===
 [[Image:Event_Text.GIF|right|frame|r11.x Screenshot - Event Configuration]]
-To use these Action Macros you simply add them to the desired Event. Within the Text field of the Event you add the syntax you want to be added to the Activity Log
+To use these Action Macros you simply add them to the desired Event. Within the Text field of the Event you add the syntax you want to be added to the Activity Log.
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-<div align='center'><font color="green">To make corrections or additions to this article, select the ''edit'' tab above.<br>
-To discuss or ask questions about this article, select the ''discussion'' tab above.</font></div>
-−
-[[Category:Customizations]]

← Older revision		Revision as of 16:04, 18 July 2008
Line 1:		Line 1:
−	This Article provides the syntax for adding [[Action Macros]] that allow for a wide range of [[Activity Log]] entries. Instead of having to create a new Action Macro for each custom Activity Log entry, the Action Macros that follow utilize the text field of the [[Event]] to determine the information to enter into the Activity Log. And since an Action Macro can be used by multiple Events, each event can have it's own unique Activity Log entry.	+	This Article provides the syntax for adding [[Events and Macros\|Action Macros]] that allow for a wide range of [[Activity Log]] entries. Instead of having to create a new Action Macro for each custom Activity Log entry, the Action Macros that follow utilize the text field of the [[Events and Macros\|Event]] to determine the information to enter into the Activity Log. And since an Action Macro can be used by multiple Events, each event can have it's own unique Activity Log entry.

	== Step 1. Upload New Action Macros==		== Step 1. Upload New Action Macros==

@@ Line 10: / Line 10: @@
 	{ "0" ,"add an activty log listed in the event's \"Text Field\" to the request",
-	"// add an activity log. Requires the macro be locked.\\0012int log_userid;\\0012log_userid = (uuid)\"793ED69B4E87A545BD8E911834D829FC\";\\0012 \\0012// get info from event to store in log description\\0012 \\0012string log;\\0012log = expand(event_tmpl.user_smag);\\0012 \\0012send_wait(0, this, \"log_event\", group_leader, log_userid, log);\\0012if (msg_error()) {\\0012   logf(ERROR, format(\"Macro event error '%s'\", msg[0]));\\0012}",
+	"// add an activity log. Requires the macro be locked.\\0012uuid log_userid;\\0012log_userid = (uuid)\"793ED69B4E87A545BD8E911834D829FC\";\\0012 \\0012// get info from event to store in log description\\0012 \\0012string log;\\0012log = expand(event_tmpl.user_smag);\\0012 \\0012send_wait(0, this, \"log_event\", group_leader, log_userid, log);\\0012if (msg_error()) {\\0012   logf(ERROR, format(\"Macro event error '%s'\", msg[0]));\\0012}",
 	"0" ,"cr" ,"Add a Custom Activity Log" ,"ACT",
 	"" ,"" ,"" ,"" ,"" ,"" }
 	{ "0" ,"add an activty log listed in the event's \"Text Field\" to the change order",
-	"// add an activity log. Requires the macro be locked.\\0012int log_userid;\\0012log_userid = (uuid)\"793ED69B4E87A545BD8E911834D829FC\";\\0012 \\0012// get info from event to store in log description\\0012 \\0012string log;\\0012log = expand(event_tmpl.user_smag);\\0012 \\0012send_wait(0, this, \"log_event\", group_leader, log_userid, log);\\0012if (msg_error()) {\\0012   logf(ERROR, format(\"Macro event error '%s'\", msg[0]));\\0012}",
+	"// add an activity log. Requires the macro be locked.\\0012uuid log_userid;\\0012log_userid = (uuid)\"793ED69B4E87A545BD8E911834D829FC\";\\0012 \\0012// get info from event to store in log description\\0012 \\0012string log;\\0012log = expand(event_tmpl.user_smag);\\0012 \\0012send_wait(0, this, \"log_event\", group_leader, log_userid, log);\\0012if (msg_error()) {\\0012   logf(ERROR, format(\"Macro event error '%s'\", msg[0]));\\0012}",
 	"0" ,"chg" ,"Add a Custom CHG Activity Log" ,"ACT",
 	"" ,"" ,"" ,"" ,"" ,"" }
 	{ "0" ,"add an activty log listed in the event's \"Text Field\" to the issue",
-	"// add an activity log. Requires the macro be locked.\\0012int log_userid;\\0012log_userid = (uuid)\"793ED69B4E87A545BD8E911834D829FC\";\\0012 \\0012// get info from event to store in log description\\0012 \\0012string log;\\0012log = expand(event_tmpl.user_smag);\\0012 \\0012send_wait(0, this, \"log_event\", group_leader, log_userid, log);\\0012if (msg_error()) {\\0012   logf(ERROR, format(\"Macro event error '%s'\", msg[0]));\\0012}",
+	"// add an activity log. Requires the macro be locked.\\0012uuid log_userid;\\0012log_userid = (uuid)\"793ED69B4E87A545BD8E911834D829FC\";\\0012 \\0012// get info from event to store in log description\\0012 \\0012string log;\\0012log = expand(event_tmpl.user_smag);\\0012 \\0012send_wait(0, this, \"log_event\", group_leader, log_userid, log);\\0012if (msg_error()) {\\0012   logf(ERROR, format(\"Macro event error '%s'\", msg[0]));\\0012}",
 	"0" ,"iss" ,"Add a Custom ISS Activity Log" ,"ACT",
 	"" ,"" ,"" ,"" ,"" ,"" }</source>

@@ Line 1: / Line 1: @@
-This Article provides the syntax for adding [[Action Macros]] that allow for a wide range of [[Activity Log]] entries. Instead of having to create a new [[Action Macro]] for each custom [[Activity Log]] entry, the [[Action Macros]] that follow utilize the text field of the [[Event]] to determine the information to enter into the [[Activity Log]]. And since an [[Action Macro]] can be used by multiple [[Events]], each event can have it's own unique [[Activity Log]] entry.
+This Article provides the syntax for adding [[Action Macros]] that allow for a wide range of [[Activity Log]] entries. Instead of having to create a new Action Macro for each custom Activity Log entry, the Action Macros that follow utilize the text field of the [[Event]] to determine the information to enter into the Activity Log. And since an Action Macro can be used by multiple Events, each event can have it's own unique Activity Log entry.
-== Step 1. Upload New [[Action Macros]]==
+== Step 1. Upload New Action Macros==
-The first step is to add the new[[ Action Macros]]. This is done via a data load since Service Desk does not provide a GUI method of created or updating [[Action Macros]].
+The first step is to add the new Action Macros. This is done via a data load since Service Desk does not provide a GUI method of created or updating Action Macros.
 Create a text file using the following syntax:
@@ Line 25: / Line 25: @@
   pdm_load -f yourfile.txt -i -v
-This process will add three new [[Action Macros]].
+This process will add three new Action Macros.
 == Step 2. Using the New [[Action Macros]]==
 [[Image:Event_Text.GIF|right|frame|r11.x Screenshot - Event Configuration]]
-To use these [[Action Macros]] you simply add them to the desired [[Event]]. Within the Text field of the [[Event]] you add the syntax you want to be added to the [[Activity Log]]
+To use these Action Macros you simply add them to the desired Event. Within the Text field of the Event you add the syntax you want to be added to the Activity Log