Activities - Revision history

Gityerfix at 04:02, 27 July 2008

2008-07-27T04:02:27Z

Gityerfix at 11:38, 26 July 2008

2008-07-26T11:38:45Z

Gityerfix at 16:05, 18 July 2008

2008-07-18T16:05:33Z

Gityerfix at 17:49, 30 June 2008

2008-06-30T17:49:13Z

Gityerfix at 17:49, 30 June 2008

2008-06-30T17:49:02Z

Mitcr01 at 21:39, 10 February 2008

2008-02-10T21:39:34Z

Gityerfix at 22:29, 27 January 2008

2008-01-27T22:29:30Z

Gityerfix at 14:23, 27 January 2008

2008-01-27T14:23:41Z

Gityerfix at 14:22, 27 January 2008

2008-01-27T14:22:39Z

Gityerfix at 16:41, 18 January 2008

2008-01-18T16:41:40Z

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 __NOTOC__
 [[Category:Notifications]]
-<div align='center'><font color="green">To make corrections or additions to this article, select the ''edit'' tab above.<br>
+{{Global Header}}
-To discuss or ask questions about this article, select the ''discussion'' tab above.</font></div>
+{{Global Announcement}}
 == Overview ==

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 An '''Activity''' is an action that someone performs, such as changing a Priority or performing a [[Log Comment]]. The results of a triggered Activity are typically added to the ticket's associated Activity Log table and can be seen in the "Activities" tab within the ticket.
+== Details ==
 Activities can be initiated from items listed in the ticket's [[Activities Menu]], from a data change to the ticket details, or from the triggering from an [[Events and Macros|Event]].
 <br>
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 [[Activity Notification|Activity Notifications]] are used to associate a [[Notifications|Notification]] and/or a [[Survey]]. In addition, Activities can be flagged as ''Internal'', meaning they are visible to Analysts only.
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-<div align='center'><font color="green">To make corrections or additions to this article, select the ''edit'' tab above.<br>
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-[[Category:Notifications]]

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-Activities can be initiated from items listed in the ticket's [[Activities Menu]], from a data change to the ticket details, or from the triggering from an [[Event]].
+Activities can be initiated from items listed in the ticket's [[Activities Menu]], from a data change to the ticket details, or from the triggering from an [[Events and Macros|Event]].
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 [[Image:Activities.gif|right|frame|r11.x Screenshot - Notification Options in the Administration Tab]]
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-<div align='center'><font color="red">To make corrections or additions to this article, select the ''edit'' tab above.<br>
+<div align='center'><font color="green">To make corrections or additions to this article, select the ''edit'' tab above.<br>
 To discuss or ask questions about this article, select the ''discussion'' tab above.</font></div>
 [[Category:Notifications]]

← Older revision		Revision as of 17:49, 30 June 2008
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−	An '''Activity''' is an action that someone performs, such as changing a [[Priority]] or performing a [[Log Comment]]. The results of a triggered Activity are typically added to the ticket's associated Activity Log table and can be seen in the "Activities" tab within the ticket.	+	An '''Activity''' is an action that someone performs, such as changing a Priority or performing a [[Log Comment]]. The results of a triggered Activity are typically added to the ticket's associated Activity Log table and can be seen in the "Activities" tab within the ticket.

← Older revision		Revision as of 17:49, 30 June 2008
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−	[[Activity Association\|Activity Associations]] are used to correlate a field's data change with an [[Activity Type]]. (eg Changing a [[Group]] field is regarded as a [[Transfer Activity]]. Changing the Description field is regarded as a [[Field Update]]. ) The option to log a field's data change is also available via [[Activity Association\|Activity Associations]].	+	[[Activity Association\|Activity Associations]] are used to correlate a field's data change with an [[Activity Type]]. (eg Changing a Group field is regarded as a [[Transfer Activity]]. Changing the Description field is regarded as a [[Field Update]]. ) The option to log a field's data change is also available via [[Activity Association\|Activity Associations]].


−	[[Activity Notification\|Activity Notifications]] are used to associate a [[Notifications\|Notification]] and/or a [[Survey]]. In addition, Activities can be flagged as [[Internal]], meaning they are visible to ~~[[Analyst\|~~Analysts]] only.	+	[[Activity Notification\|Activity Notifications]] are used to associate a [[Notifications\|Notification]] and/or a [[Survey]]. In addition, Activities can be flagged as ''Internal'', meaning they are visible to Analysts only.

← Older revision		Revision as of 21:39, 10 February 2008
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−	An '''Activity''' is an action that someone performs, such as changing a [[Priority]] or performing a [[Log Comment]]. The results of a triggered Activity are typically added to the ticket's associated Activity Log table and can be seen in the "Activities ~~tab~~" within the ticket.	+	An '''Activity''' is an action that someone performs, such as changing a [[Priority]] or performing a [[Log Comment]]. The results of a triggered Activity are typically added to the ticket's associated Activity Log table and can be seen in the "Activities" tab within the ticket.


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−	[[Activity Association\|Activity Associations]] are used to correlate a field's data change with an [[Activity Type]]. (eg Changing a [[Group]] field is regarded as a [[Transfer Activity]]. Changing the Description field is regarded as a [[Field Update]]. ) The option to log a field's data change is also available via[[Activity Association\|Activity Associations]].	+	[[Activity Association\|Activity Associations]] are used to correlate a field's data change with an [[Activity Type]]. (eg Changing a [[Group]] field is regarded as a [[Transfer Activity]]. Changing the Description field is regarded as a [[Field Update]]. ) The option to log a field's data change is also available via [[Activity Association\|Activity Associations]].

← Older revision		Revision as of 22:29, 27 January 2008
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	[[Activity Notification\|Activity Notifications]] are used to associate a [[Notifications\|Notification]] and/or a [[Survey]]. In addition, Activities can be flagged as [[Internal]], meaning they are visible to [[Analyst\|Analysts]] only.		[[Activity Notification\|Activity Notifications]] are used to associate a [[Notifications\|Notification]] and/or a [[Survey]]. In addition, Activities can be flagged as [[Internal]], meaning they are visible to [[Analyst\|Analysts]] only.
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← Older revision		Revision as of 14:23, 27 January 2008
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	[[Activity Notification\|Activity Notifications]] are used to associate a [[Notifications\|Notification]] and/or a [[Survey]]. In addition, Activities can be flagged as [[Internal]], meaning they are visible to [[Analyst\|Analysts]] only.		[[Activity Notification\|Activity Notifications]] are used to associate a [[Notifications\|Notification]] and/or a [[Survey]]. In addition, Activities can be flagged as [[Internal]], meaning they are visible to [[Analyst\|Analysts]] only.
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← Older revision		Revision as of 14:22, 27 January 2008
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		+	----
		+	<div align='center'><font color="red">To make corrections or additions to this article, select the ''edit'' tab above.<br>
		+	To discuss or ask questions about this article, select the ''discussion'' tab above.</font></div>

	[[Category:Notifications]]		[[Category:Notifications]]

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 An '''Activity''' is an action that someone performs, such as changing a [[Priority]] or performing a [[Log Comment]]. The results of a triggered Activity are typically added to the ticket's associated Activity Log table and can be seen in the "Activities tab" within the ticket.
 Activities can be initiated from items listed in the ticket's [[Activities Menu]], from a data change to the ticket details, or from the triggering from an [[Event]].
 [[Activity Association|Activity Associations]] are used to correlate a field's data change with an [[Activity Type]]. (eg Changing a [[Group]] field is regarded as a [[Transfer Activity]]. Changing the Description field is regarded as a [[Field Update]]. ) The option to log a field's data change is also available via[[Activity Association|Activity Associations]].
-[[Activity Notification|Activity Notifications]] are used to associate a [[Notifications]] and/or a [[Survey]]. In addition, Activities can be flagged as [[Internal]], meaning they are visible to [[Analyst|Analysts]] only.
+[[Activity Notification|Activity Notifications]] are used to associate a [[Notifications|Notification]] and/or a [[Survey]]. In addition, Activities can be flagged as [[Internal]], meaning they are visible to [[Analyst|Analysts]] only.
 [[Category:Notifications]]