View source for Change e-mail subject

Release R11.2
Knowledge Tools


I needed to change the e-mail subject on e-mails that were sent out from Knowledge Tools. 
This document describes how to make this change.


First, edit the kt_document_view.htmpl  which is found in Web Screen Painter under the Interface "Default" and "Default" group.


There is a function called EmailDocument. In this function is a variable called url (around line 341) which spans multiple lines.  I added another line:

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"+KEEP.DOC_TITLE=" + "$args.TITLE" +
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This is passing the title in the URL so we can read it from the e-mail page. As the title is truncated at 80 characters, there should be no URL line length issues.

The next document I edited was kt_email_document.htmpl which is under the "Analyst" Interface and "Default" group. 


Around line 317 the subject is defined. I changed it from:

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document.frm.txtSubject.value = "Knowledge Document: " + "$args.KEEP.DOC_ID";
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to:

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document.frm.txtSubject.value = "Knowledge Document: " + "$args.KEEP.DOC_ID " + "$args.KEEP.DOC_TITLE";
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Save and publish both pages (no service restart required) and test the functionality.  Open a KB article and click on the "email" link. 
Send a copy to yourself - you will find the e-mail subject format will have changed from:

Knowledge Base Document : ######

to:
 
Knowledge Base Document : ###### <KB title>