View source for SDU:News Archive

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'''1000 Member Milestone on LinkedIn'''<br>
Another milestone has been reached with SDU, this time with our LinkedIn Group site. If have not dones so already get [[image:linkedin.gif]] to the [http://www.linkedin.com/groups?about=&gid=696297 ServiceDeskUsers] Group.<br>
--<small>[[User:Gityerfix|Gityerfix]] 17:00, 28 September 2011 (EST)</small><br>
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'''3000 Member Milestone'''<br>
We are pleased to announce the achievement of 3000 registered members. At an average of 75 new memners a month, it has taken just 3 1/3 years to reach this mark. We've also surpassed 900 members of the ServiceDeskUsers LinkedIn group and 27,000 forum posts on SDU. Thank you to all the content contributors who generously donate their time and expertise to helping out others.<br>
--<small>[[User:Gityerfix|Gityerfix]] 16:00, 15 July 2010 (EST)</small><br>
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'''We have a winner!'''<br>
Congratulations to Zack Linstrom from Sempra Utilities on winning SDU's CA World 2010 Giveaway! We want to thank everyone who entered for visiting our sponsors' booths and supporting this community.<br>
--<small>[[User:Gregg|Gregg]] 12:00, 03 June 2010 (EST)</small><br>
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'''SDU reaches 20,000 forum posts'''<br>
SDU is proud to announce that we have reached another milestone. It took only 26 months to surpass 20,000 forum posts.  Thank you to all the contributors of knowledge and visitors of this website that have helped it grow at a remarkable rate.<br>
--<small>[[User:Gityerfix|Gityerfix]] 16:52, 14 April 2010 (EST)</small><br>
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'''2000 Member Milestone'''<br>
Just a few weeks after celebrating SDU's second anniversary, we are pleased to announce the achievement of 2000 registered members. That's an average of 80 new members a month. Be sure to continue spreading the word of SDU. Whether you're a user, administrator, owner, consultant, salesperson, or developer of CA Service Desk, you should know about SDU, the most active and quickest growing user community for the CA Service Desk Manager product line. Thank you to all the content contributors who generously donate their time and expertise to helping out others.<br>
--<small>[[User:Gityerfix|Gityerfix]] 10:58, 03 March 2010 (EST)</small><br>
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*'''SDU is 2 years old'''<br>
We've been so busy that we completely forgot that ServiceDeskUsers turned 2 on February 5th. We have achieved the following in the past 2 years:
* 1942 members (1164 a year ago)
* 18,739 forum posts (9503 a year ago)
* 204 wiki pages (177 a year ago)
* 758,150 forum views (317,893 a year ago)
* 456 LinkedIn members (150 a year ago)
In the past year we have averaged over 50 new members each month.<br><br>
Thank you to everyone who has contributed to make this site a valuable asset to so many. Keep spreading the word about the site to others. The more people in our community the more we all benefit.<br>
--<small>[[User:Gityerfix|Gityerfix]] 16:13, 18 February 2010 (EST)</small><br>
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*'''1500 Member Milestone'''<br>
In a little over 16 months of existence the SDU membership has reached 1500. In the time it has taken to reach this new milestone, SDU has amassed 13,638 forum posts, 463,629 forum views, 193 wiki pages, and 276 LinkedIn members. I would like to thank everyone for their participation on this site and for making SDU huge success that it is. Lets see how long it takes to get the next 1500 members.<br>
--<small>[[User:Gityerfix|Gityerfix]] 07:50, 18 June 2009 (EST)</small><br>
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*'''New Sponsor'''<br>
Last month, we added another new sponsor to the SDU team.  Join us in welcoming [[Yellow_Pages:TechTeam_Global|TechTeam]], a global outsourcing and services company.  If you have not already done so, be sure to check out their offerings.<br>
--<small>[[User:Gregg|Gregg]] 10:30, 10 June 2009 (EST)</small><br>
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*'''New Sponsor'''<br>
SDU would like to introduce our latest sponsor, [[Yellow_Pages:Sysman_dk | sysman.dk ApS]].  They are our first European sponsor based out of Denmark, providing consulting and training services to companies throughout Europe.
<br>
--<small>[[User:Gregg|Gregg]] 01:02, 20 March 2009 (EST)</small><br>
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*'''Another SDU Milestone Achieved'''<br>
The SDU community has surpassed 10,000 forum posts. That's an average of 26 posts per day, which includes weekends and holidays. That's pretty impressive for only being 1 year and 2 weeks old. Thank you to everyone who has participated in our forums, and especially the moderators and frequent contributors who generously give their time and expertise to help out others and keep this community thriving. Lets see if we can reach 20,000 in less time. 
<br>
--<small>[[User:Gityerfix|Gityerfix]] 10:00, 20 February 2009 (EST)</small><br>
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*'''Mitu joins the SDU Moderator team.'''<br>
SDU is please to announce the addition of Mitu to the SDU Moderator team. His continued participation and quality contributions made him stand out as an ideal candidate for this post. With his help SDU will continue to provide the highest quality user community for CA Service Desk.<br>
--<small>[[User:Gityerfix|Gityerfix]] 8:53, 11 February 2009 (EST)</small><br>
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*'''SDU Celebrates 1 Year with EP1'''<br>
Happy Birthday to SDU! It has been an exciting and very successful first year for SDU, making it the most active and useful resource for CA Service Desk. In 1 year's time SDU has accumulated... 
*1164 members
*9503 forum posts
*177 wiki pages
*317,893 forum views
*150 LinkedIn members
In celebration of a successful first year, SDU is pleased to announce the availability of an Enhancement Pack (EP1) for Service Desk r12. EP1 contains all the scripts, files, and instructions needed to add 5 commonly implemented customizations to an r12 install. [[SDU:SDU r12 EP1|Click here for details]]<br>
<small>The features of EP1 are regarded as customizations, none of which is supported, recommended, or endorsed by CA.</small>
<br>
--<small>[[User:Gityerfix|Gityerfix]] 10:16, 5 February 2009 (EST)</small><br>
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*'''Significant Update to a couple Articles'''<br>
A few customizations having to do with canceling an Attached Event have been updated with a minor code change that makes the process run more efficiently. The previous scripts attempted to cancel all the instances of a specific event on a ticket, even if the instance had already been completed or canceled. While the end result of this update is still the same, the previously canceled or completed events will now be excluded from the process. The following articles have been changed: [[Automatically Remove Attached Events]] and [[Send Notification at Callback Time]].<br>
--<small>[[User:Gityerfix|Gityerfix]] 17:17, 5 December 2008 (EST)</small><br>
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*'''1000 by World!'''<br>
We made it! In less than 10 months the SDU community has grown to 1000 members and reached our goal of 1000 by World. Thank you to everyone for helping to spread the word and making SDU the most active site for Service Desk.
<br>
--<small>[[User:Gityerfix|Gityerfix]] 10:25, 17 November 2008 (EST)</small><br>
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*'''Get [[image:linkedin.gif]] to ServiceDeskUsers'''<br>
Expand your network by joining the SDU Group on LinkedIn. [http://www.linkedin.com/groups?about=&gid=696297 Click Here to get LinkedIn]
<br>
--<small>[[User:Gityerfix|Gityerfix]] 11:01, 31 October 2008 (EST)</small><br>
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*'''The SDM Suite and r12 prompt a few forum changes'''<br>
With the introduction of CA's new Service Desk Manager Suite and the anticipated arrival of r12, we have made a few changes to the SDU forums. A few moves, a few renames, and a few additions. Among the additions are forums dedicated to CMDB, Live Automation, and BOXI.   
<br>
--<small>[[User:Gityerfix|Gityerfix]] 00:26, 10 October 2008 (EST)</small><br>
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*'''Propagate Status to Children customization UPDATED'''<br>
The [[Propagate Status to Children]] article has been update to correct a bug where the original parent status was being recorded in the Activity log of the children instead of the original child status. 
<br>
--<small>[[User:Gityerfix|Gityerfix]] 17:40, 22 August 2008 (EST)</small><br>
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*'''@ServiceDay and SDU Unite'''<br>
To better serve the user community, SDU and @ServiceDay (the European Service Desk Forum) have combined efforts. The knowledge compiled on @ServiceDay has been added to the SDU Wiki, and the website is now offline. Former @ServiceDay members are encouraged to utilize SDU for their forum needs as well as other site offerings, such as the [[Service Desk Library|Wiki]], [http://www.servicedeskusers.com/forum/index.php?act=calendar Calendar], and member-to-member messaging.<br>
--<small>[[User:Gityerfix|Gityerfix]] 13:28, 13 July 2008 (EST)</small><br>
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*'''Service Desk Tools Available Exclusively from SDU...'''<br>
Available ''free'' from SDU are IE and Firefox plug-ins that allow you to search ''your'' Service Desk for tickets and CIs directly from your browser. [[SDU:Search Provider/Engine|Click here for details]]<br>
--<small>[[User:Gityerfix|Gityerfix]] 16:35, 12 July 2008 (EST)</small><br>
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*'''N@irB joins the SDU Moderator team.'''<br>
I am pleased to announce the addition of N@irB to the SDU Moderator team. His continued participation and quality contributions made him an ideal candidate for the position. With his help we will continue to provide a quality user community.<br>
--<small>[[User:Gityerfix|Gityerfix]] 12:07, 2 July 2008 (EST)</small><br>
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*'''Search SDU from your browser'''<br>
Did you know that you can add SDU searching capabilities to your IE7 or Firefox browser? Simply [http://mycroft.mozdev.org/download.html?name=servicedeskusers&sherlock=yes&opensearch=yes&submitform=Search CLICK HERE] for the SDU Wiki and SDU Forum Search Engine Plugins.<br> 
--<small>[[User:Gityerfix|Gityerfix]] 07:58, 26 June 2008 (EST)</small><br>
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*'''WANTED: SDU Forum Moderator'''<br>
<font color=green>-- No longer accepting applicants. --</font><br>
SDU is looking to add an additional Moderator to help ''moderate'' the site forums. If you are interested in joining the Moderator Team and playing a bigger role on SDU, send an email to [mailto:admins@servicedeskusers.com admins@servicedeskusers.com]. ''Only one person will be selected.''
<br>
--<small>[[User:Gityerfix|Gityerfix]] 11:09, 15 April 2008 (EST)</small><br>
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*'''Our Sincerest Apologies'''<br>
The SDU outage that lasted from Friday to Wednesday was unfortunate but we have worked through the issues and are glad to be up an running again. Thank you for your patience and continued support. Hopefully these occurrences can be avoided in the future.
<br>
--<small>[[User:Gityerfix|Gityerfix]] 11:12, 10 April 2008 (EST)</small><br>
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*'''CorTechs & SCM Solutions are the newest SDU sponsors'''<br>
SDU is the first and only Service Desk User Community that offers an equal opportunity for all Service Providers to showcase their company, skills, and service offerings. [[SDU:Advertise|Click Here]] for details on advertising on SDU.<br>
--<small>[[User:Gityerfix|Gityerfix]] 19:10, 25 March 2008 (EST)</small><br>
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*'''500 members in first 7 weeks'''<br>
7 weeks from its February 4th roll-out, SDU site membership has quickly grown to 500 members. Thank you to everyone who has contributed their time and knowledge to assist other members and promote the growth of this site.<br>
--<small>[[User:Gityerfix|Gityerfix]] 12:32, 25 March 2008 (EST)</small><br>
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*'''OakTree Solutions is the newest SDU sponsor'''<br>
The success and stability of SDU is dependent on sponsors such as OakTree Solutions. SDU is the first and only Service Desk User Community that offers an equal opportunity for all Service Providers to showcase their company, skills, and service offerings. [[SDU:Advertise|Click Here]] for details on becoming a sponsor.<br>
--<small>[[User:Gityerfix|Gityerfix]] 14:10, 11 March 2008 (EST)</small><br>
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*'''400 members in the first month'''<br>
In a month's time SDU membership has grown to 400 members. The forum has been active with over 500 posts and several members have been contributing their knowledge to the wiki. Thank you to all those who have joined and especially those who have generously contributed their time and knowledge to help others.<br>
--<small>[[User:Gityerfix|Gityerfix]] 16:49, 5 March 2008 (EST)</small><br>
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*'''Didn't get your validation email?'''<br>
If you registered on SDU and have not received the validation email in order to complete your registration, send us an email and let us know so we can activate your account for you.  [mailto:admins@servicedeskusers.com admins@servicedeskusers.com]<br> 
--<small>[[User:Gityerfix|Gityerfix]] 08:45, 28 February 2008 (EST)</small><br>
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*'''ATTENTION: All Service Providers'''<br>
Advertise your business to the world with an SDU Yellow Page listing. The SDU Yellow Pages are the ''only'' place that is targeted exclusively to the user community where ''all'' service providers can advertise their services. [[SDU:Advertise|more...]]<br>
--<small>[[User:Gityerfix|Gityerfix]] 14:04, 22 February 2008 (EST)</small><br>
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*'''Add SDU Search Engines to your browser'''<br>
SDU Search Engines are available for  IE7, Firefox, and other browsers supporting the OpenSearch standard. [http://mycroft.mozdev.org/download.html?name=servicedeskusers&sherlock=yes&opensearch=yes&submitform=Search CLICK HERE] to add quicker search access to SDU wiki and forum content right from your browser. These Search Engines will appear as new options in the search box typically found in the upper-right corner of your browser.<br>
--<small>[[User:Gityerfix|Gityerfix]] 22:54, 4 February 2008 (EST)</small><br>
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*'''Presenting the SDU Moderators...'''<br>
We have recruited the most notable names in the user community to moderate and administer this site. Any of them look familiar?<br>
[[User:almaler|almaler]] | [[User:chipperdude|chipperdude]] | [[User:danegrey|danegrey]] | [[User:estli01|estli01]] | [[User:Gityerfix|Gityerfix]] | [[User:Gregg|Gregg]]<br>
--<small>[[User:Gityerfix|Gityerfix]] 22:37, 23 January 2008 (EST)</small><br>
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== See Also ==
[[CA:News Archive|CA News Archive]]<br>
[[News Archive|Service Desk News Archive]]