View source for Lock record

When an Analyst edits a ticket of any type, it locks that record for a determined period of time to ensure one person's changes don't overwrite another's. While this is a useful feature, it can be problematic when not set properly. If too short, someone might not be done editing the ticket, but if too long, it could remain locked for an extended period of time.

To edit the lock time, edit the %NXROOT%\bopcfg\www\web.cfg file and search for "ExclLockSeconds". Make sure there is not an exclamation mark preceding it, and put the number of seconds to lock the record after it.

Example:
ExclLockSeconds 900

After setting the variable as desired, you will need to rerun the Configure tool (pdm_configure) and restart services.