Changing Display of Contacts

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Overview

This article provides instructions to modify or change the display format of Contact records.

Procedures

Step 1. Modify Schema

For ALL releases make your schema change by creating a .mod file and placing it in the $NX_ROOT/site/mods/majic directory. Name the .mod anything you like, but it is recommended that it be preceded with a 'z'. Take the code you need from the examples below.

<source lang="javascript"> OBJECT cnt {

          ATTRIBUTES ca_contact {
           combo_name3 DERIVED(first_name ", " middle_name ", " last_name);
          };
 FACTORY {
   COMMON_NAME combo_name3;
 };

}; </source>

Step 2. Publish the Schema changes

The methods used to publish schema changes vary based on the Service Desk release.

For r11.x releases, follow these steps:

  1. Save your Schema changes
  2. Stop the Service Desk service
  3. Run pdm_publish from a command line (Applicable if you made changes via WSP)
  4. Start the Service Desk service

For older releases recycle the Service Desk service.

Example Of Results

Below is the example of the default (Before) contact display vs. modified (After) contact display

Before (Format: Last_Name, First_Name, Middle_Name):

Stevens, John, JS

After: (Format: First_Name, Middle_Name, Last_Name)

John, JS, Stevens