SDU - User contributions [en]

SPELL CODE to Make ACT / EVT INTERNAL

2010-01-22T06:30:29Z

Rollas:

'''->The vrequirement is that, whenever an event / activity is performed e.g. SLA VIOLATION then that activity should be loged as internal so that EMPLOYEES would not be able to view it.
-> If new activites are added e.g. UPDATE FIELD to ticket (CR) whos' SLA is already violated then log that activity as internal.............'''''Italic text''

To achieve the above req. I have writen two mod and spell files.

1) To make the activites of type EVT which sets as SLA VIOLATION

'''MOD File:-'''

MODIFY alg POST_VALIDATE zevt_set() 125 FILTER( EVENT("INSERT")) ;

'''SPELL File:-''' e.g. zactint.spl

//method zevt_set()
//Sets the EVENT of SDMr12.1 as internal =>1
//author: adi : adi_g001@yahoo.com
//********************************************************

alg::zevt_set( ... ) {
logf(SIGNIFICANT, "SPELL zevt_set %s",type.code);
if(type.code == "EVT")
{
send_wait(0, this, "call_attr", "internal", "set_val", 1,"SURE_SET");
if ( msg_error() ) {
logf(ERROR, "Error initializing object:%s",msg[0]);
return;
}
}
logf(SIGNIFICANT, "SPELL zevt_set %s",internal);
}

--------------------------------------------------------------------------------------------------------------------------

Save, the above files in site/mods/majic folder and bounce the SDMr12.1 services.

SPELL CODE to Make ACT / EVT INTERNAL

2010-01-22T06:27:49Z

Rollas:

'''->The vrequirement is that, whenever an event / activity is performed e.g. SLA VIOLATION then that activity should be loged as internal so that EMPLOYEES would not be able to view it.
-> If new activites are added e.g. UPDATE FIELD to ticket (CR) whos' SLA is already violated then log that activity as internal.............'''''Italic text''

To achieve the above req. I have writen two mod and spell files.

1) To make the activites of type EVT which sets as SLA VIOLATION

'''MOD File:-'''

MODIFY alg POST_VALIDATE zevt_set() 125 FILTER( EVENT("INSERT")) ;

'''SPELL File:-'''

//method zevt_set()
//Sets the EVENT of SDMr12.1 as internal =>1
//author: adi : adi_g001@yahoo.com
//********************************************************

alg::zevt_set( ... ) {
logf(SIGNIFICANT, "SPELL zevt_set %s",type.code);
if(type.code == "EVT")
{
send_wait(0, this, "call_attr", "internal", "set_val", 1,"SURE_SET");
if ( msg_error() ) {
logf(ERROR, "Error initializing object:%s",msg[0]);
return;
}
}
logf(SIGNIFICANT, "SPELL zevt_set %s",internal);
}

--------------------------------------------------------------------------------------------------------------------------

Save, the above files in site/mods/majic folder and bounce the SDMr12.1 services.

SPELL CODE to Make ACT / EVT INTERNAL

2010-01-22T06:26:28Z

Rollas: SPELL Code to -> To make the activites of type EVT e.g. SLA Expired as INTERNAL and wheneever if new activites are added for the same CR, if its SLA was violated then that activity is INTERNAL

'''->The vrequirement is that, whenever an event / activity is performed e.g. SLA VIOLATION then that activity should be loged as internal so that EMPLOYEES would not be able to view it.
-> If new activites are added e.g. UPDATE FIELD to ticket (CR) whos' SLA is already violated then log that activity as internal.............'''''Italic text''

To achive the above req. I have writen two mod and spell files.

1) To make the activites of type EVT which sets as SLA VIOLATION

'''MOD File:-'''

MODIFY alg POST_VALIDATE zevt_set() 125 FILTER( EVENT("INSERT")) ;

'''SPELL File:-'''

//method zevt_set()
//Sets the EVENT of SDMr12.1 as internal =>1
//author: adi : adi_g001@yahoo.com
//********************************************************

alg::zevt_set( ... ) {
logf(SIGNIFICANT, "SPELL zevt_set %s",type.code);
if(type.code == "EVT")
{
send_wait(0, this, "call_attr", "internal", "set_val", 1,"SURE_SET");
if ( msg_error() ) {
logf(ERROR, "Error initializing object:%s",msg[0]);
return;
}
}
logf(SIGNIFICANT, "SPELL zevt_set %s",internal);
}

--------------------------------------------------------------------------------------------------------------------------

Save, the above files in site/mods/majic folder and bounce the SDMr12.1 services.

Sample Customizations

2010-01-22T06:17:28Z

Rollas: /* List of Customizations */

__NOTOC__
[[Category:Customization]]
{{Global Header}}
{{Global Announcement}}

== Overview ==
Customizations are regarded as changes to the system that are not supportable by CA.

== List of Customizations ==
[[image:exclaim.gif]][[SDU:SDU r12 EP1|SDU Enhancement Pack 1 for r12]]
*[[Action Macro to Log Solution and Resolve Ticket]]
*[[Add Checkbox, Date, Drop-down, Lookup, Readonly and Text Fields to Properties]]
*[[Add Contact Search to Employee/Customer Interface]]
*[[Add Custom Activity Log Action Macro]]
*[[Add Log Entry for Updates to Custom Fields]]
*[[Add Log Entry When a Property Value Changes on a Ticket]]
*[[Add Personalized Response to Manual Notification]]
*[[Add Posted By to Announcements Page]]
*[[Add Properties Count to Area/Category List]]
*[[Add Ticket and CI Links to Announcements]]
*[[Add Workflow to Employee/Customer Interface]]
*[[Attachments on Configuration Items]]
*[[Attachments on Contacts]]
*[[Auto-fill Fields Left Blank]]
*[[Automatically Attach an Asset/CI to a Change Order or Issue]]
*[[Automatically Remove Attached Events]]
*[[Automatically Set Assignee to Closing Analyst]]
*[[Automatically Set System Generated Activities to Internal]]
*[[Changing Announcements Order By]]
*[[Changing Error Alert Color and adding Error Alert Pop-ups]]
*[[Changing Requests to Incidents]]
*[[Changing Display of Contacts]]
*[[Conditional Display of Drop-Down Content]]
*[[Conditionally Attach an Event]]
*[[Control the Request Areas Displayed to the End Users]]
*[[Count Ticket Reopens]]
*[[Displaying the System and User Descriptions in the Activity Log]]
*[[Display Web Site within Service Desk]]
*[[Default Properties Tab on New Ticket Creation]]
*[[Generate Notifications Only for Employee Comments]]
*[[Increasing Default Field Size]]
*[[List Tickets ORDER BY Group]]
*[[Make a Field Conditionally Required]]
*[[Modify Action and Condition Macros via the GUI]]
*[[Only Assignee can Close]]
*[[Prevent Close of Requests/Incidents/Problems if Change Order is Active]]
*[[Prevent Update to Past Activities]]
*[[Propagate Solution to Children]]
*[[Propagate Status to Children]]
*[[Priority and Impact Default to Empty]]
*[[Refresh Customer Info Before Saving the Ticket]]
*[[Remove Second Message on Timeout]]
*[[Remove SLA Violation from Employee View]]
*[[Require a Solution in Order to Resolve]]
*[[Search Requests, Incidents, and Problems Simultaneously for Ticket Number]]
*[[Send Notification at Callback Time]]
*[[Send Notification to CI's Attached Contacts]]
*[[Send Survey based on Variables]]
*[[Separate Prefixes for Requests, Incidents, and Problems]]
*[[Set Defaults on Manual Notify]]
*[[Set Priority Based on Urgency and Impact]]
*[[Set Request/Incident/Problem Status from Change Order]]
*[[Set Request/Incident/Problem Status on Dispatch Change]]
*[[Simplified Child Creation]]
*[[Single Sign-on with Cookies]]
*[[EIAM Services dont start on fresh install]]
*[[SPELL CODE to Make ACT / EVT INTERNAL]]

Sample Customizations

2010-01-22T06:16:48Z

Rollas: /* List of Customizations */

Sample Customizations

2010-01-22T06:15:53Z

Rollas: /* List of Customizations */

Sample Customizations

2010-01-22T05:44:01Z

Rollas: /* List of Customizations */