http://greggsmith.net/wiki/api.php?action=feedcontributions&feedformat=atom&user=NsuchSDU - User contributions [en]2026-07-28T14:55:24ZUser contributionsMediaWiki 1.26.1http://greggsmith.net/wiki/index.php?title=Sample_Customizations&diff=3908Sample Customizations2009-05-28T02:35:52Z<p>Nsuch: Undo revision 3871 by Cmurda7734 (Talk)</p>
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<div>__NOTOC__<br />
[[Category:Customization]]<br />
{{Global Header}}<br />
{{Global Announcement}}<br />
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== Overview ==<br />
Customizations are regarded as changes to the system that are not supportable by CA.<br />
<br />
== List of Customizations ==<br />
[[image:exclaim.gif]][[SDU:SDU r12 EP1|SDU Enhancement Pack 1 for r12]]<br />
*[[Action Macro to Log Solution and Resolve Ticket]]<br />
*[[Add Checkbox, Date, Drop-down, Lookup, Readonly and Text Fields to Properties]]<br />
*[[Add Contact Search to Employee/Customer Interface]]<br />
*[[Add Custom Activity Log Action Macro]]<br />
*[[Add Log Entry for Updates to Custom Fields]]<br />
*[[Add Log Entry When a Property Value Changes on a Ticket]]<br />
*[[Add Personalized Response to Manual Notification]]<br />
*[[Add Posted By to Announcements Page]]<br />
*[[Add Properties Count to Area/Category List]]<br />
*[[Add Ticket and CI Links to Announcements]]<br />
*[[Add Workflow to Employee/Customer Interface]]<br />
*[[Attachments on Configuration Items]]<br />
*[[Attachments on Contacts]]<br />
*[[Auto-fill Fields Left Blank]]<br />
*[[Automatically Attach an Asset/CI to a Change Order or Issue]]<br />
*[[Automatically Remove Attached Events]]<br />
*[[Automatically Set Assignee to Closing Analyst]]<br />
*[[Automatically Set System Generated Activities to Internal]]<br />
*[[Changing Announcements Order By]]<br />
*[[Changing Error Alert Color and adding Error Alert Pop-ups]]<br />
*[[Changing Requests to Incidents]]<br />
*[[Changing Display of Contacts]]<br />
*[[Conditional Display of Drop-Down Content]]<br />
*[[Conditionally Attach an Event]]<br />
*[[Control the Request Areas Displayed to the End Users]]<br />
*[[Count Ticket Reopens]]<br />
*[[Displaying the System and User Descriptions in the Activity Log]]<br />
*[[Display Web Site within Service Desk]]<br />
*[[Default Properties Tab on New Ticket Creation]]<br />
*[[Generate Notifications Only for Employee Comments]]<br />
*[[Increasing Default Field Size]]<br />
*[[List Tickets ORDER BY Group]]<br />
*[[Make a Field Conditionally Required]]<br />
*[[Modify Action and Condition Macros via the GUI]]<br />
*[[Only Assignee can Close]]<br />
*[[Prevent Close of Requests/Incidents/Problems if Change Order is Active]]<br />
*[[Prevent Update to Past Activities]]<br />
*[[Propagate Solution to Children]]<br />
*[[Propagate Status to Children]]<br />
*[[Priority and Impact Default to Empty]]<br />
*[[Refresh Customer Info Before Saving the Ticket]]<br />
*[[Remove Second Message on Timeout]]<br />
*[[Remove SLA Violation from Employee View]]<br />
*[[Require a Solution in Order to Resolve]]<br />
*[[Search Requests, Incidents, and Problems Simultaneously for Ticket Number]]<br />
*[[Send Notification at Callback Time]]<br />
*[[Send Notification to CI's Attached Contacts]]<br />
*[[Send Survey based on Variables]]<br />
*[[Separate Prefixes for Requests, Incidents, and Problems]]<br />
*[[Set Defaults on Manual Notify]]<br />
*[[Set Priority Based on Urgency and Impact]]<br />
*[[Set Request/Incident/Problem Status from Change Order]]<br />
*[[Set Request/Incident/Problem Status on Dispatch Change]]<br />
*[[Simplified Child Creation]]<br />
*[[Single Sign-on with Cookies]]</div>Nsuch