http://greggsmith.net/wiki/api.php?action=feedcontributions&feedformat=atom&user=Michelle+Cummings 2026-04-17T23:05:00Z User contributions MediaWiki 1.26.1 http://greggsmith.net/wiki/index.php?title=Yellow_Pages:TechTeam_Global&diff=3873 2009-05-18T20:00:55Z

<p>Michelle Cummings: </p> <hr /> <div>[[Image:TechTeam_logo.jpeg|TechTeam Global]]<br /> <br /> == '''GET THE RIGHT TOOLS FOR THE JOB''' ==<br /> <br /> Delivering global service management requires the right tools. TechTeam has developed significant expertise using CA’s Service Desk Manager, IT Client Manager, IT Asset Manager, CA Spectrum and CA eHealth Network Performance Manager.<br /> <br /> <br /> CA’s tools enable the automation of TechTeam’s ITIL-based best practices in our IT outsourcing company. We deliver a world-class customer service experience and improve availability, while reducing costs for our outsourcing customers by increasing first call resolution and moving from reactive help to proactive support. <br /> <br /> <br /> We can help you gain the benefit of CA tools even when IT infrastructure outsourcing is not in the picture. Whether you want to deploy the CA suite at your site, or obtain access through our hosted managed service to leverage a Software as a Service (SaaS) approach, TechTeam consultants can help you use this powerful solution to automate service support and integrate IT Service Management with all aspects of the business.<br /> <br /> <br /> '''TechTeam’s expertise and capabilities include:'''<br /> *Request, incident, problem, and knowledge management <br /> *Change and configuration management <br /> *Availability management, including server and network management <br /> *IT client management <br /> *IT asset management <br /> <br /> <br /> '''TechTeam Offers CA Service Management Solutions as:'''<br /> *An enabling technology for our portfolio of IT outsourcing solutions <br /> *A hosted and managed solution -- a SaaS model <br /> *An onsite solution, deployed, implemented and maintained by TechTeam professional consultants<br /> <br /> <br /> '''Gary Cotshott, TechTeam Chairman and CEO, and Mark Morgan, CA Practice Manager, explain how we use CA's Enterprise IT Management to improve and expand IT outsourcing services to customers.''' [http://www.ca.com/us/products/collateral.aspx?cid=203423 CA Channel Partner Video]<br /> <br /> <br /> <br /> [http://www.techteam.com/images/pdfs/services/customersuccessstory.pdf Read our CA Customer Success Story]<br /> <br /> Learn more about TechTeam: [http://www.techteam.com www.techteam.com]<br /> <br /> '''Contact Mark Morgan at 248.263.5243 or by email at [mailto:mmorgan1@techteam.com mmorgan1@techteam.com]'''</div>

Michelle Cummings http://greggsmith.net/wiki/index.php?title=Yellow_Pages:TechTeam_Global&diff=3872 2009-05-18T19:59:21Z

<p>Michelle Cummings: </p> <hr /> <div>[[Image:TechTeam_logo.jpeg|TechTeam Global]]<br /> <br /> == '''GET THE RIGHT TOOLS FOR THE JOB''' ==<br /> <br /> Delivering global service management requires the right tools. TechTeam has developed significant expertise using CA’s Service Desk Manager, IT Client Manager, IT Asset Manager, CA Spectrum and CA eHealth Network Performance Manager.<br /> <br /> <br /> CA’s tools enable the automation of TechTeam’s ITIL-based best practices in our IT outsourcing company. We deliver a world-class customer service experience and improve availability, while reducing costs for our outsourcing customers by increasing first call resolution and moving from reactive help to proactive support. <br /> <br /> <br /> We can help you gain the benefit of CA tools even when IT infrastructure outsourcing is not in the picture. Whether you want to deploy the CA suite at your site, or obtain access through our hosted managed service to leverage a Software as a Service (SaaS) approach, TechTeam consultants can help you use this powerful solution to automate service support and integrate IT Service Management with all aspects of the business.<br /> <br /> <br /> '''TechTeam’s expertise and capabilities include:'''<br /> *Request, incident, problem, and knowledge management <br /> *Change and configuration management <br /> *Availability management, including server and network management <br /> *IT client management <br /> *IT asset management <br /> <br /> <br /> '''TechTeam Offers CA Service Management Solutions as:'''<br /> *An enabling technology for our portfolio of IT outsourcing solutions <br /> *A hosted and managed solution -- a SaaS model <br /> *An onsite solution, deployed, implemented and maintained by TechTeam professional consultants<br /> <br /> <br /> '''Gary Cotshott, TechTeam Chairman and CEO, and Mark Morgan, CA Practice Manager, explain how we use CA's Enterprise IT Management to improve and expand IT outsourcing services to customers.'''<br /> [http://www.ca.com/us/products/collateral.aspx?cid=203423 CA Channel Partner Video]<br /> <br /> <br /> <br /> [http://www.techteam.com/images/pdfs/services/customersuccessstory.pdf Read our CA Customer Success Story]<br /> <br /> Learn more about TechTeam: [http://www.techteam.com www.techteam.com]<br /> <br /> '''Contact Mark Morgan at 248.263.5243 or by email at [mailto:mmorgan1@techteam.com mmorgan1@techteam.com]'''</div>

Michelle Cummings http://greggsmith.net/wiki/index.php?title=Yellow_Pages:TechTeam_Global&diff=3861 2009-05-05T17:48:55Z

<p>Michelle Cummings: /* '''GET THE RIGHT TOOLS FOR THE JOB''' */</p> <hr /> <div>[[Image:TechTeam_logo.jpeg|TechTeam Global]]<br /> <br /> == '''GET THE RIGHT TOOLS FOR THE JOB''' ==<br /> <br /> Delivering global service management requires the right tools. TechTeam has developed significant expertise using CA’s Service Desk Manager, IT Client Manager, IT Asset Manager, CA Spectrum and CA eHealth Network Performance Manager.<br /> <br /> <br /> CA’s tools enable the automation of TechTeam’s ITIL-based best practices in our IT outsourcing company. We deliver a world-class customer service experience and improve availability, while reducing costs for our outsourcing customers by increasing first call resolution and moving from reactive help to proactive support. <br /> <br /> <br /> We can help you gain the benefit of CA tools even when IT infrastructure outsourcing is not in the picture. Whether you want to deploy the CA suite at your site, or obtain access through our hosted managed service to leverage a Software as a Service (SaaS) approach, TechTeam consultants can help you use this powerful solution to automate service support and integrate IT Service Management with all aspects of the business.<br /> <br /> <br /> '''TechTeam’s expertise and capabilities include:'''<br /> *Request, incident, problem, and knowledge management <br /> *Change and configuration management <br /> *Availability management, including server and network management <br /> *IT client management <br /> *IT asset management <br /> <br /> <br /> '''TechTeam Offers CA Service Management Solutions as:'''<br /> *An enabling technology for our portfolio of IT outsourcing solutions <br /> *A hosted and managed solution -- a SaaS model <br /> *An onsite solution, deployed, implemented and maintained by TechTeam professional consultants<br /> <br /> <br /> [http://www.techteam.com/images/pdfs/services/customersuccessstory.pdf Read our CA Customer Success Story]<br /> <br /> Learn more about TechTeam: [http://www.techteam.com www.techteam.com]<br /> <br /> '''Contact Mark Morgan at 248.263.5243 or by email at [mailto:mmorgan1@techteam.com mmorgan1@techteam.com]'''</div>

Michelle Cummings http://greggsmith.net/wiki/index.php?title=Yellow_Pages:TechTeam_Global&diff=3859 2009-05-05T17:32:59Z

<p>Michelle Cummings: /* '''GET THE RIGHT TOOLS FOR THE JOB''' */</p> <hr /> <div>[[Image:TechTeam_logo.jpeg|TechTeam Global]]<br /> <br /> == '''GET THE RIGHT TOOLS FOR THE JOB''' ==<br /> <br /> Delivering global service management requires the right tools. TechTeam has developed significant expertise using CA’s Service Desk Manager, IT Client Manager, IT Asset Manager, CA Spectrum and CA eHealth Network Performance Manager.<br /> <br /> <br /> CA’s tools enable the automation of TechTeam’s ITIL-based best practices in our IT outsourcing company. We deliver a world-class customer service experience and improve availability, while reducing costs for our outsourcing customers by increasing first call resolution and moving from reactive help to proactive support. <br /> <br /> <br /> We can help you gain the benefit of CA tools even when IT infrastructure outsourcing is not in the picture. Whether you want to deploy the CA suite at your site, or obtain access through our hosted managed service to leverage a Software as a Service (SaaS) approach, TechTeam consultants can help you use this powerful solution to automate service support and integrate IT Service Management with all aspects of the business.<br /> <br /> <br /> '''TechTeam’s expertise and capabilities include:'''<br /> *Request, incident, problem, and knowledge management <br /> *Change and configuration management <br /> *Availability management, including server and network management <br /> *IT client management <br /> *IT asset management <br /> <br /> <br /> '''TechTeam Offers CA Service Management Solutions as:'''<br /> *An enabling technology for our portfolio of IT outsourcing solutions <br /> *A hosted and managed solution -- a SaaS model <br /> *An onsite solution, deployed, implemented and maintained by TechTeam professional consultants<br /> <br /> [http://www.techteam.com/images/pdfs/services/customersuccessstory.pdf Read our CA Customer Success Story]<br /> <br /> Learn more about TechTeam: [http://www.techteam.com www.techteam.com]<br /> <br /> '''Contact Mark Morgan at 248.263.5243 or by email at [mailto:mmorgan1@techteam.com mmorgan1@techteam.com]'''</div>

Michelle Cummings http://greggsmith.net/wiki/index.php?title=Yellow_Pages:TechTeam_Global&diff=3858 2009-05-05T17:30:51Z

<p>Michelle Cummings: /* '''GET THE RIGHT TOOLS FOR THE JOB''' */</p> <hr /> <div>[[Image:TechTeam_logo.jpeg|TechTeam Global]]<br /> <br /> == '''GET THE RIGHT TOOLS FOR THE JOB''' ==<br /> <br /> Delivering global service management requires the right tools. TechTeam has developed significant expertise using CA’s Service Desk Manager, IT Client Manager, IT Asset Manager, CA Spectrum and CA eHealth Network Performance Manager.<br /> <br /> <br /> CA’s tools enable the automation of TechTeam’s ITIL-based best practices in our IT outsourcing company. We deliver a world-class customer service experience and improve availability, while reducing costs for our outsourcing customers by increasing first call resolution and moving from reactive help to proactive support. <br /> <br /> <br /> We can help you gain the benefit of CA tools even when IT infrastructure outsourcing is not in the picture. Whether you want to deploy the CA suite at your site, or obtain access through our hosted managed service to leverage a Software as a Service (SaaS) approach, TechTeam consultants can help you use this powerful solution to automate service support and integrate IT Service Management with all aspects of the business.<br /> <br /> <br /> '''TechTeam’s expertise and capabilities include:'''<br /> *Request, incident, problem, and knowledge management <br /> *Change and configuration management <br /> *Availability management, including server and network management <br /> *IT client management <br /> *IT asset management <br /> <br /> <br /> '''TechTeam Offers CA Service Management Solutions as:'''<br /> *An enabling technology for our portfolio of IT outsourcing solutions <br /> *A hosted and managed solution -- a SaaS model <br /> *An onsite solution, deployed, implemented and maintained by TechTeam professional consultants<br /> <br /> [http://www.techteam.com/images/pdfs/services/customersucessstory.pdf Read our CA Customer Success Story]<br /> <br /> Learn more about TechTeam: [http://www.techteam.com www.techteam.com]<br /> <br /> '''Contact Mark Morgan at 248.263.5243 or by email at [mailto:mmorgan1@techteam.com mmorgan1@techteam.com]'''</div>

Michelle Cummings http://greggsmith.net/wiki/index.php?title=Yellow_Pages:TechTeam_Global&diff=3857 2009-05-05T17:24:52Z

<p>Michelle Cummings: /* '''GET THE RIGHT TOOLS FOR THE JOB''' */</p> <hr /> <div>[[Image:TechTeam_logo.jpeg|TechTeam Global]]<br /> <br /> == '''GET THE RIGHT TOOLS FOR THE JOB''' ==<br /> <br /> Delivering global service management requires the right tools. TechTeam has developed significant expertise using CA’s Service Desk Manager, IT Client Manager, IT Asset Manager, CA Spectrum and CA eHealth Network Performance Manager.<br /> <br /> <br /> CA’s tools enable the automation of TechTeam’s ITIL-based best practices in our IT outsourcing company. We deliver a world-class customer service experience and improve availability, while reducing costs for our outsourcing customers by increasing first call resolution and moving from reactive help to proactive support. <br /> <br /> <br /> We can help you gain the benefit of CA tools even when IT infrastructure outsourcing is not in the picture. Whether you want to deploy the CA suite at your site, or obtain access through our hosted managed service to leverage a Software as a Service (SaaS) approach, TechTeam consultants can help you use this powerful solution to automate service support and integrate IT Service Management with all aspects of the business.<br /> <br /> <br /> '''TechTeam’s expertise and capabilities include:'''<br /> *Request, incident, problem, and knowledge management <br /> *Change and configuration management <br /> *Availability management, including server and network management <br /> *IT client management <br /> *IT asset management <br /> <br /> <br /> '''TechTeam Offers CA Service Management Solutions as:'''<br /> *An enabling technology for our portfolio of IT outsourcing solutions <br /> *A hosted and managed solution -- a SaaS model <br /> *An onsite solution, deployed, implemented and maintained by TechTeam professional consultants<br /> <br /> [http://www.techteam.com/images/pdfs/services/qualitystatement.pdf Read our CA Customer Success Story]<br /> <br /> Learn more about TechTeam: [http://www.techteam.com www.techteam.com]<br /> <br /> '''Contact Mark Morgan at 248.263.5243 or by email at [mailto:mmorgan1@techteam.com mmorgan1@techteam.com]'''</div>

Michelle Cummings http://greggsmith.net/wiki/index.php?title=Yellow_Pages:TechTeam_Global&diff=3856 2009-05-05T17:23:25Z

<p>Michelle Cummings: /* '''GET THE RIGHT TOOLS FOR THE JOB''' */</p> <hr /> <div>[[Image:TechTeam_logo.jpeg|TechTeam Global]]<br /> <br /> == '''GET THE RIGHT TOOLS FOR THE JOB''' ==<br /> <br /> Delivering global service management requires the right tools. TechTeam has developed significant expertise using CA’s Service Desk Manager, IT Client Manager, IT Asset Manager, CA Spectrum and CA eHealth Network Performance Manager.<br /> <br /> <br /> CA’s tools enable the automation of TechTeam’s ITIL-based best practices in our IT outsourcing company. We deliver a world-class customer service experience and improve availability, while reducing costs for our outsourcing customers by increasing first call resolution and moving from reactive help to proactive support. <br /> <br /> <br /> We can help you gain the benefit of CA tools even when IT infrastructure outsourcing is not in the picture. Whether you want to deploy the CA suite at your site, or obtain access through our hosted managed service to leverage a Software as a Service (SaaS) approach, TechTeam consultants can help you use this powerful solution to automate service support and integrate IT Service Management with all aspects of the business.<br /> <br /> <br /> '''TechTeam’s expertise and capabilities include:'''<br /> *Request, incident, problem, and knowledge management <br /> *Change and configuration management <br /> *Availability management, including server and network management <br /> *IT client management <br /> *IT asset management <br /> <br /> <br /> '''TechTeam Offers CA Service Management Solutions as:'''<br /> *An enabling technology for our portfolio of IT outsourcing solutions <br /> *A hosted and managed solution -- a SaaS model <br /> *An onsite solution, deployed, implemented and maintained by TechTeam professional consultants<br /> <br /> [http://www.techteam.com/images/pdfs/services/customersuccessstory.pdf Read our CA Customer Success Story]<br /> <br /> Learn more about TechTeam: [http://www.techteam.com www.techteam.com]<br /> <br /> '''Contact Mark Morgan at 248.263.5243 or by email at [mailto:mmorgan1@techteam.com mmorgan1@techteam.com]'''</div>

Michelle Cummings http://greggsmith.net/wiki/index.php?title=Yellow_Pages:TechTeam_Global&diff=3855 2009-05-05T17:21:59Z

<p>Michelle Cummings: /* '''GET THE RIGHT TOOLS FOR THE JOB''' */</p> <hr /> <div>[[Image:TechTeam_logo.jpeg|TechTeam Global]]<br /> <br /> == '''GET THE RIGHT TOOLS FOR THE JOB''' ==<br /> <br /> Delivering global service management requires the right tools. TechTeam has developed significant expertise using CA’s Service Desk Manager, IT Client Manager, IT Asset Manager, CA Spectrum and CA eHealth Network Performance Manager.<br /> <br /> <br /> CA’s tools enable the automation of TechTeam’s ITIL-based best practices in our IT outsourcing company. We deliver a world-class customer service experience and improve availability, while reducing costs for our outsourcing customers by increasing first call resolution and moving from reactive help to proactive support. <br /> <br /> <br /> We can help you gain the benefit of CA tools even when IT infrastructure outsourcing is not in the picture. Whether you want to deploy the CA suite at your site, or obtain access through our hosted managed service to leverage a Software as a Service (SaaS) approach, TechTeam consultants can help you use this powerful solution to automate service support and integrate IT Service Management with all aspects of the business.<br /> <br /> <br /> '''TechTeam’s expertise and capabilities include:'''<br /> *Request, incident, problem, and knowledge management <br /> *Change and configuration management <br /> *Availability management, including server and network management <br /> *IT client management <br /> *IT asset management <br /> <br /> <br /> '''TechTeam Offers CA Service Management Solutions as:'''<br /> *An enabling technology for our portfolio of IT outsourcing solutions <br /> *A hosted and managed solution -- a SaaS model <br /> *An onsite solution, deployed, implemented and maintained by TechTeam professional consultants<br /> <br /> [https://www.techteam.com/html/images/pdfs/services/customer-success-story.pdf Read our CA Customer Success Story]<br /> <br /> Learn more about TechTeam: [http://www.techteam.com www.techteam.com]<br /> <br /> '''Contact Mark Morgan at 248.263.5243 or by email at [mailto:mmorgan1@techteam.com mmorgan1@techteam.com]'''</div>

Michelle Cummings http://greggsmith.net/wiki/index.php?title=Yellow_Pages:TechTeam_Global&diff=3854 2009-05-05T17:17:21Z

<p>Michelle Cummings: /* '''GET THE RIGHT TOOLS FOR THE JOB''' */</p> <hr /> <div>[[Image:TechTeam_logo.jpeg|TechTeam Global]]<br /> <br /> == '''GET THE RIGHT TOOLS FOR THE JOB''' ==<br /> <br /> Delivering global service management requires the right tools. TechTeam has developed significant expertise using CA’s Service Desk Manager, IT Client Manager, IT Asset Manager, CA Spectrum and CA eHealth Network Performance Manager.<br /> <br /> <br /> CA’s tools enable the automation of TechTeam’s ITIL-based best practices in our IT outsourcing company. We deliver a world-class customer service experience and improve availability, while reducing costs for our outsourcing customers by increasing first call resolution and moving from reactive help to proactive support. <br /> <br /> <br /> We can help you gain the benefit of CA tools even when IT infrastructure outsourcing is not in the picture. Whether you want to deploy the CA suite at your site, or obtain access through our hosted managed service to leverage a Software as a Service (SaaS) approach, TechTeam consultants can help you use this powerful solution to automate service support and integrate IT Service Management with all aspects of the business.<br /> <br /> <br /> '''TechTeam’s expertise and capabilities include:'''<br /> *Request, incident, problem, and knowledge management <br /> *Change and configuration management <br /> *Availability management, including server and network management <br /> *IT client management <br /> *IT asset management <br /> <br /> <br /> '''TechTeam Offers CA Service Management Solutions as:'''<br /> *An enabling technology for our portfolio of IT outsourcing solutions <br /> *A hosted and managed solution -- a SaaS model <br /> *An onsite solution, deployed, implemented and maintained by TechTeam professional consultants<br /> <br /> [http://www.techteam.com/html/images/pdfs/services/customer-success-story.pdf Read our CA Customer Success Story]<br /> <br /> Learn more about TechTeam: [http://www.techteam.com www.techteam.com]<br /> <br /> '''Contact Mark Morgan at 248.263.5243 or by email at [mailto:mmorgan1@techteam.com mmorgan1@techteam.com]'''</div>

Michelle Cummings http://greggsmith.net/wiki/index.php?title=Yellow_Pages:TechTeam_Global&diff=3853 2009-05-05T17:12:07Z

<p>Michelle Cummings: /* '''GET THE RIGHT TOOLS FOR THE JOB''' */</p> <hr /> <div>[[Image:TechTeam_logo.jpeg|TechTeam Global]]<br /> <br /> == '''GET THE RIGHT TOOLS FOR THE JOB''' ==<br /> <br /> Delivering global service management requires the right tools. TechTeam has developed significant expertise using CA’s Service Desk Manager, IT Client Manager, IT Asset Manager, CA Spectrum and CA eHealth Network Performance Manager.<br /> <br /> <br /> CA’s tools enable the automation of TechTeam’s ITIL-based best practices in our IT outsourcing company. We deliver a world-class customer service experience and improve availability, while reducing costs for our outsourcing customers by increasing first call resolution and moving from reactive help to proactive support. <br /> <br /> <br /> We can help you gain the benefit of CA tools even when IT infrastructure outsourcing is not in the picture. Whether you want to deploy the CA suite at your site, or obtain access through our hosted managed service to leverage a Software as a Service (SaaS) approach, TechTeam consultants can help you use this powerful solution to automate service support and integrate IT Service Management with all aspects of the business.<br /> <br /> <br /> '''TechTeam’s expertise and capabilities include:'''<br /> *Request, incident, problem, and knowledge management <br /> *Change and configuration management <br /> *Availability management, including server and network management <br /> *IT client management <br /> *IT asset management <br /> <br /> <br /> '''TechTeam Offers CA Service Management Solutions as:'''<br /> *An enabling technology for our portfolio of IT outsourcing solutions <br /> *A hosted and managed solution -- a SaaS model <br /> *An onsite solution, deployed, implemented and maintained by TechTeam professional consultants<br /> <br /> [http://www.techteam.com/images/pdfs/services/customer-success-story.pdf Read our CA Customer Success Story]<br /> <br /> Learn more about TechTeam: [http://www.techteam.com www.techteam.com]<br /> <br /> '''Contact Mark Morgan at 248.263.5243 or by email at [mailto:mmorgan1@techteam.com mmorgan1@techteam.com]'''</div>

Michelle Cummings http://greggsmith.net/wiki/index.php?title=Yellow_Pages:TechTeam_Global&diff=3852 2009-05-05T16:59:51Z

<p>Michelle Cummings: /* '''GET THE RIGHT TOOLS FOR THE JOB''' */</p> <hr /> <div>[[Image:TechTeam_logo.jpeg|TechTeam Global]]<br /> <br /> == '''GET THE RIGHT TOOLS FOR THE JOB''' ==<br /> <br /> Delivering global service management requires the right tools. TechTeam has developed significant expertise using CA’s Service Desk Manager, IT Client Manager, IT Asset Manager, CA Spectrum and CA eHealth Network Performance Manager.<br /> <br /> <br /> CA’s tools enable the automation of TechTeam’s ITIL-based best practices in our IT outsourcing company. We deliver a world-class customer service experience and improve availability, while reducing costs for our outsourcing customers by increasing first call resolution and moving from reactive help to proactive support. <br /> <br /> <br /> We can help you gain the benefit of CA tools even when IT infrastructure outsourcing is not in the picture. Whether you want to deploy the CA suite at your site, or obtain access through our hosted managed service to leverage a Software as a Service (SaaS) approach, TechTeam consultants can help you use this powerful solution to automate service support and integrate IT Service Management with all aspects of the business.<br /> <br /> <br /> '''TechTeam’s expertise and capabilities include:'''<br /> *Request, incident, problem, and knowledge management <br /> *Change and configuration management <br /> *Availability management, including server and network management <br /> *IT client management <br /> *IT asset management <br /> <br /> <br /> '''TechTeam Offers CA Service Management Solutions as:'''<br /> *An enabling technology for our portfolio of IT outsourcing solutions <br /> *A hosted and managed solution -- a SaaS model <br /> *An onsite solution, deployed, implemented and maintained by TechTeam professional consultants<br /> <br /> [http://www.techteam.com/images/pdfs/services/customer_success_story.pdf Read our CA Customer Success Story]<br /> <br /> '''Contact Mark Morgan at 248.263.5243 or by email at [mailto:mmorgan@techteam.com mmorgan@techteam.com]'''<br /> <br /> [http://www.techteam.com www.techteam.com]</div>

Michelle Cummings http://greggsmith.net/wiki/index.php?title=Yellow_Pages:TechTeam_Global&diff=3851 2009-05-05T16:57:04Z

<p>Michelle Cummings: /* '''GET THE RIGHT TOOLS FOR THE JOB''' */</p> <hr /> <div>[[Image:TechTeam_logo.jpeg|TechTeam Global]]<br /> <br /> == '''GET THE RIGHT TOOLS FOR THE JOB''' ==<br /> <br /> Delivering global service management requires the right tools. TechTeam has developed significant expertise using CA’s Service Desk Manager, IT Client Manager, IT Asset Manager, CA Spectrum and CA eHealth Network Performance Manager.<br /> <br /> <br /> CA’s tools enable the automation of TechTeam’s ITIL-based best practices in our IT outsourcing company. We deliver a world-class customer service experience and improve availability, while reducing costs for our outsourcing customers by increasing first call resolution and moving from reactive help to proactive support. <br /> <br /> <br /> We can help you gain the benefit of CA tools even when IT infrastructure outsourcing is not in the picture. Whether you want to deploy the CA suite at your site, or obtain access through our hosted managed service to leverage a Software as a Service (SaaS) approach, TechTeam consultants can help you use this powerful solution to automate service support and integrate IT Service Management with all aspects of the business.<br /> <br /> <br /> '''TechTeam’s expertise and capabilities include:'''<br /> *Request, incident, problem, and knowledge management <br /> *Change and configuration management <br /> *Availability management, including server and network management <br /> *IT client management <br /> *IT asset management <br /> <br /> <br /> '''TechTeam Offers CA Service Management Solutions as:'''<br /> *An enabling technology for our portfolio of IT outsourcing solutions <br /> *A hosted and managed solution -- a SaaS model <br /> *An onsite solution, deployed, implemented and maintained by TechTeam professional consultants<br /> <br /> [http://www.techteam.com/html/images/pdfs/services/customer_success_story.pdf Read our CA Customer Success Story]<br /> <br /> '''Contact Mark Morgan at 248.263.5243 or by email at [mailto:mmorgan@techteam.com mmorgan@techteam.com]'''<br /> <br /> [http://www.techteam.com www.techteam.com]</div>

Michelle Cummings http://greggsmith.net/wiki/index.php?title=Yellow_Pages:TechTeam_Global&diff=3850 2009-05-05T16:48:36Z

<p>Michelle Cummings: /* '''GET THE RIGHT TOOLS FOR THE JOB''' */</p> <hr /> <div>[[Image:TechTeam_logo.jpeg|TechTeam Global]]<br /> <br /> == '''GET THE RIGHT TOOLS FOR THE JOB''' ==<br /> <br /> Delivering global service management requires the right tools. TechTeam has developed significant expertise using CA’s Service Desk Manager, IT Client Manager, IT Asset Manager, CA Spectrum and CA eHealth Network Performance Manager.<br /> <br /> <br /> CA’s tools enable the automation of TechTeam’s ITIL-based best practices in our IT outsourcing company. We deliver a world-class customer service experience and improve availability, while reducing costs for our outsourcing customers by increasing first call resolution and moving from reactive help to proactive support. <br /> <br /> <br /> We can help you gain the benefit of CA tools even when IT infrastructure outsourcing is not in the picture. Whether you want to deploy the CA suite at your site, or obtain access through our hosted managed service to leverage a Software as a Service (SaaS) approach, TechTeam consultants can help you use this powerful solution to automate service support and integrate IT Service Management with all aspects of the business.<br /> <br /> <br /> '''TechTeam’s expertise and capabilities include:'''<br /> *Request, incident, problem, and knowledge management <br /> *Change and configuration management <br /> *Availability management, including server and network management <br /> *IT client management <br /> *IT asset management <br /> <br /> <br /> '''TechTeam Offers CA Service Management Solutions as:'''<br /> *An enabling technology for our portfolio of IT outsourcing solutions <br /> *A hosted and managed solution -- a SaaS model <br /> *An onsite solution, deployed, implemented and maintained by TechTeam professional consultants<br /> <br /> [http://www.techteam.com/images/pdfs/services/customer_success_story Read our CA Customer Success Story]<br /> <br /> '''Contact Mark Morgan at 248.263.5243 or by email at [mailto:mmorgan@techteam.com mmorgan@techteam.com]'''<br /> <br /> [http://www.techteam.com www.techteam.com]</div>

Michelle Cummings http://greggsmith.net/wiki/index.php?title=File:TechTeam_logo.jpeg&diff=3848 2009-05-04T21:00:35Z

<p>Michelle Cummings: </p> <hr /> <div></div>

Michelle Cummings http://greggsmith.net/wiki/index.php?title=Yellow_Pages:TechTeam_Global&diff=3846 2009-05-04T20:55:52Z

<p>Michelle Cummings: </p> <hr /> <div>[[Image:TechTeam_logo.jpeg|TechTeam Global]]<br /> <br /> == '''GET THE RIGHT TOOLS FOR THE JOB''' ==<br /> <br /> Delivering global service management requires the right tools. TechTeam has developed significant expertise using CA’s Service Desk Manager, IT Client Manager, IT Asset Manager, CA Spectrum and CA eHealth Network Performance Manager.<br /> <br /> <br /> CA’s tools enable the automation of TechTeam’s ITIL-based best practices in our IT outsourcing company. We deliver a world-class customer service experience and improve availability, while reducing costs for our outsourcing customers by increasing first call resolution and moving from reactive help to proactive support. <br /> <br /> <br /> We can help you gain the benefit of CA tools even when IT infrastructure outsourcing is not in the picture. Whether you want to deploy the CA suite at your site, or obtain access through our hosted managed service to leverage a Software as a Service (SaaS) approach, TechTeam consultants can help you use this powerful solution to automate service support and integrate IT Service Management with all aspects of the business.<br /> <br /> <br /> '''TechTeam’s expertise and capabilities include:'''<br /> *Request, incident, problem, and knowledge management <br /> *Change and configuration management <br /> *Availability management, including server and network management <br /> *IT client management <br /> *IT asset management <br /> <br /> <br /> '''TechTeam Offers CA Service Management Solutions as:'''<br /> *An enabling technology for our portfolio of IT outsourcing solutions <br /> *A hosted and managed solution -- a SaaS model <br /> *An onsite solution, deployed, implemented and maintained by TechTeam professional consultants<br /> <br /> <br /> '''Contact Mark Morgan at 248.263.5243 or by email at [mailto:mmorgan@techteam.com mmorgan@techteam.com]'''<br /> <br /> [http://www.techteam.com www.techteam.com]</div>

Michelle Cummings http://greggsmith.net/wiki/index.php?title=Yellow_Pages:TechTeam_Global&diff=3845 2009-05-04T20:45:14Z

<p>Michelle Cummings: </p> <hr /> <div><br /> <br /> == '''GET THE RIGHT TOOLS FOR THE JOB''' ==<br /> <br /> Delivering global service management requires the right tools. TechTeam has developed significant expertise using CA’s Service Desk Manager, IT Client Manager, IT Asset Manager, CA Spectrum and CA eHealth Network Performance Manager.<br /> <br /> <br /> CA’s tools enable the automation of TechTeam’s ITIL-based best practices in our IT outsourcing company. We deliver a world-class customer service experience and improve availability, while reducing costs for our outsourcing customers by increasing first call resolution and moving from reactive help to proactive support. <br /> <br /> <br /> We can help you gain the benefit of CA tools even when IT infrastructure outsourcing is not in the picture. Whether you want to deploy the CA suite at your site, or obtain access through our hosted managed service to leverage a Software as a Service (SaaS) approach, TechTeam consultants can help you use this powerful solution to automate service support and integrate IT Service Management with all aspects of the business.<br /> <br /> <br /> '''TechTeam’s expertise and capabilities include:'''<br /> *Request, incident, problem, and knowledge management <br /> *Change and configuration management <br /> *Availability management, including server and network management <br /> *IT client management <br /> *IT asset management <br /> <br /> <br /> '''TechTeam Offers CA Service Management Solutions as:'''<br /> *An enabling technology for our portfolio of IT outsourcing solutions <br /> *A hosted and managed solution -- a SaaS model <br /> *An onsite solution, deployed, implemented and maintained by TechTeam professional consultants<br /> <br /> <br /> '''Contact Mark Morgan at 248.263.5243 or by email at [mailto:mmorgan@techteam.com mmorgan@techteam.com]'''<br /> <br /> [http://www.techteam.com www.techteam.com]</div>

Michelle Cummings http://greggsmith.net/wiki/index.php?title=Yellow_Pages:TechTeam_Global&diff=3844 2009-05-04T18:56:55Z

<p>Michelle Cummings: /* '''GET THE RIGHT TOOLS FOR THE JOB''' */</p> <hr /> <div>[http://www.techteam.com www.techteam.com]<br /> <br /> <br /> == '''GET THE RIGHT TOOLS FOR THE JOB''' ==<br /> <br /> Delivering global service management requires the right tools. TechTeam has developed significant expertise using CA’s Service Desk Manager, IT Client Manager, IT Asset Manager, CA Spectrum and CA eHealth Network Performance Manager.<br /> <br /> <br /> CA’s tools enable the automation of TechTeam’s ITIL-based best practices in our IT outsourcing company. We deliver a world-class customer service experience and improve availability, while reducing costs for our outsourcing customers by increasing first call resolution and moving from reactive help to proactive support. <br /> <br /> <br /> We can help you gain the benefit of CA tools even when IT infrastructure outsourcing is not in the picture. Whether you want to deploy the CA suite at your site, or obtain access through our hosted managed service to leverage a Software as a Service (SaaS) approach, TechTeam consultants can help you use this powerful solution to automate service support and integrate IT Service Management with all aspects of the business.<br /> <br /> <br /> '''TechTeam’s expertise and capabilities include:'''<br /> *Request, incident, problem, and knowledge management <br /> *Change and configuration management <br /> *Availability management, including server and network management <br /> *IT client management <br /> *IT asset management <br /> <br /> <br /> '''TechTeam Offers CA Service Management Solutions as:'''<br /> *An enabling technology for our portfolio of IT outsourcing solutions <br /> *A hosted and managed solution -- a SaaS model <br /> *An onsite solution, deployed, implemented and maintained by TechTeam professional consultants<br /> <br /> <br /> '''Contact Mark Morgan at 248.263.5243 or by email at [mailto:mmorgan@techteam.com mmorgan@techteam.com]'''</div>

Michelle Cummings http://greggsmith.net/wiki/index.php?title=Yellow_Pages:TechTeam_Global&diff=3843 2009-05-04T18:55:53Z

<p>Michelle Cummings: /* '''GET THE RIGHT TOOLS FOR THE JOB''' */</p> <hr /> <div>[http://www.techteam.com www.techteam.com]<br /> <br /> <br /> == '''GET THE RIGHT TOOLS FOR THE JOB''' ==<br /> <br /> Delivering global service management requires the right tools. TechTeam has developed significant expertise using CA’s Service Desk Manager, IT Client Manager, IT Asset Manager, CA Spectrum and CA eHealth Network Performance Manager.<br /> <br /> CA’s tools enable the automation of TechTeam’s ITIL-based best practices in our IT outsourcing company. We deliver a world-class customer service experience and improve availability, while reducing costs for our outsourcing customers by increasing first call resolution and moving from reactive help to proactive support. <br /> <br /> We can help you gain the benefit of CA tools even when IT infrastructure outsourcing is not in the picture. Whether you want to deploy the CA suite at your site, or obtain access through our hosted managed service to leverage a Software as a Service (SaaS) approach, TechTeam consultants can help you use this powerful solution to automate service support and integrate IT Service Management with all aspects of the business.<br /> <br /> '''TechTeam’s expertise and capabilities include:'''<br /> *Request, incident, problem, and knowledge management <br /> *Change and configuration management <br /> *Availability management, including server and network management <br /> *IT client management <br /> *IT asset management <br /> <br /> '''TechTeam Offers CA Service Management Solutions as:'''<br /> *An enabling technology for our portfolio of IT outsourcing solutions <br /> *A hosted and managed solution -- a SaaS model <br /> *An onsite solution, deployed, implemented and maintained by TechTeam professional consultants<br /> <br /> <br /> '''Contact Mark Morgan at 248.263.5243 or by email at [mailto:mmorgan@techteam.com mmorgan@techteam.com]'''</div>

Michelle Cummings http://greggsmith.net/wiki/index.php?title=Yellow_Pages:TechTeam_Global&diff=3842 2009-05-04T18:37:19Z

<p>Michelle Cummings: </p> <hr /> <div>[http://www.techteam.com www.techteam.com]<br /> <br /> <br /> == '''GET THE RIGHT TOOLS FOR THE JOB''' ==<br /> <br /> Delivering global service management requires the right tools. TechTeam has developed significant expertise using CA’s Service Desk Manager, IT Client Manager, IT Asset Manager, CA Spectrum and CA eHealth Network Performance Manager.<br /> CA’s tools enable the automation of TechTeam’s ITIL-based best practices in our outsourcing business. We deliver a world-class customer service experience and improve availability, while reducing costs for our outsourcing customers by increasing first call resolution and moving from reactive help to proactive support. <br /> <br /> We can help you gain the benefit of CA tools even when outsourcing is not in the picture. Whether you want to deploy the CA suite at your site, or obtain access through our hosted managed service to leverage a Software as a Service (SaaS) approach, TechTeam can help you use this powerful solution to automate service support and integrate IT Service Management with all aspects of the business.<br /> <br /> '''TechTeam’s expertise and capabilities include:'''<br /> *Request, incident, problem, and knowledge management <br /> *Change and configuration management <br /> *Availability management, including server and network management <br /> *IT client management <br /> *IT asset management <br /> <br /> '''TechTeam Offers CA Service Management Solutions as:'''<br /> *An enabling technology for our portfolio of IT outsourcing solutions <br /> *A hosted and managed solution -- a SaaS model <br /> *An onsite solution, deployed, implemented and maintained by TechTeam professionals<br /> <br /> <br /> '''Contact Mark Morgan at 248.263.5243 or by email at [mailto:mmorgan@techteam.com mmorgan@techteam.com]'''</div>

Michelle Cummings http://greggsmith.net/wiki/index.php?title=Yellow_Pages:TechTeam_Global&diff=3841 2009-05-04T18:36:48Z

<p>Michelle Cummings: </p> <hr /> <div>[[Image:Example.jpg]][http://www.techteam.com www.techteam.com]<br /> <br /> <br /> == '''GET THE RIGHT TOOLS FOR THE JOB''' ==<br /> <br /> Delivering global service management requires the right tools. TechTeam has developed significant expertise using CA’s Service Desk Manager, IT Client Manager, IT Asset Manager, CA Spectrum and CA eHealth Network Performance Manager.<br /> CA’s tools enable the automation of TechTeam’s ITIL-based best practices in our outsourcing business. We deliver a world-class customer service experience and improve availability, while reducing costs for our outsourcing customers by increasing first call resolution and moving from reactive help to proactive support. <br /> <br /> We can help you gain the benefit of CA tools even when outsourcing is not in the picture. Whether you want to deploy the CA suite at your site, or obtain access through our hosted managed service to leverage a Software as a Service (SaaS) approach, TechTeam can help you use this powerful solution to automate service support and integrate IT Service Management with all aspects of the business.<br /> <br /> '''TechTeam’s expertise and capabilities include:'''<br /> *Request, incident, problem, and knowledge management <br /> *Change and configuration management <br /> *Availability management, including server and network management <br /> *IT client management <br /> *IT asset management <br /> <br /> '''TechTeam Offers CA Service Management Solutions as:'''<br /> *An enabling technology for our portfolio of IT outsourcing solutions <br /> *A hosted and managed solution -- a SaaS model <br /> *An onsite solution, deployed, implemented and maintained by TechTeam professionals<br /> <br /> <br /> '''Contact Mark Morgan at 248.263.5243 or by email at [mailto:mmorgan@techteam.com mmorgan@techteam.com]'''</div>

Michelle Cummings http://greggsmith.net/wiki/index.php?title=Yellow_Pages:TechTeam_Global&diff=3840 2009-05-04T18:30:20Z

<p>Michelle Cummings: </p> <hr /> <div>[http://www.techteam.com www.techteam.com]<br /> <br /> <br /> == '''GET THE RIGHT TOOLS FOR THE JOB''' ==<br /> <br /> Delivering global service management requires the right tools. TechTeam has developed significant expertise using CA’s Service Desk Manager, IT Client Manager, IT Asset Manager, CA Spectrum and CA eHealth Network Performance Manager.<br /> CA’s tools enable the automation of TechTeam’s ITIL-based best practices in our outsourcing business. We deliver a world-class customer service experience and improve availability, while reducing costs for our outsourcing customers by increasing first call resolution and moving from reactive help to proactive support. <br /> <br /> We can help you gain the benefit of CA tools even when outsourcing is not in the picture. Whether you want to deploy the CA suite at your site, or obtain access through our hosted managed service to leverage a Software as a Service (SaaS) approach, TechTeam can help you use this powerful solution to automate service support and integrate IT Service Management with all aspects of the business.<br /> <br /> '''TechTeam’s expertise and capabilities include:'''<br /> *Request, incident, problem, and knowledge management <br /> *Change and configuration management <br /> *Availability management, including server and network management <br /> *IT client management <br /> *IT asset management <br /> <br /> '''TechTeam Offers CA Service Management Solutions as:'''<br /> *An enabling technology for our portfolio of IT outsourcing solutions <br /> *A hosted and managed solution -- a SaaS model <br /> *An onsite solution, deployed, implemented and maintained by TechTeam professionals<br /> <br /> [[Media:filename|File description]]<br /> <br /> '''Contact Mark Morgan at 248.263.5243 or by email at [mailto:mmorgan@techteam.com mmorgan@techteam.com]'''</div>

Michelle Cummings http://greggsmith.net/wiki/index.php?title=Yellow_Pages:TechTeam_Global&diff=3839 2009-05-04T18:18:11Z

<p>Michelle Cummings: </p> <hr /> <div>[http://www.techteam.com www.techteam.com]<br /> <br /> <br /> == '''GET THE RIGHT TOOLS FOR THE JOB''' ==<br /> <br /> Delivering global service management requires the right tools. TechTeam has developed significant expertise using CA’s Service Desk Manager, IT Client Manager, IT Asset Manager, CA Spectrum and CA eHealth Network Performance Manager.<br /> CA’s tools enable the automation of TechTeam’s ITIL-based best practices in our outsourcing business. We deliver a world-class customer service experience and improve availability, while reducing costs for our outsourcing customers by increasing first call resolution and moving from reactive help to proactive support. <br /> <br /> We can help you gain the benefit of CA tools even when outsourcing is not in the picture. Whether you want to deploy the CA suite at your site, or obtain access through our hosted managed service to leverage a Software as a Service (SaaS) approach, TechTeam can help you use this powerful solution to automate service support and integrate IT Service Management with all aspects of the business.<br /> <br /> '''TechTeam’s expertise and capabilities include:'''<br /> *Request, incident, problem, and knowledge management <br /> *Change and configuration management <br /> *Availability management, including server and network management <br /> *IT client management <br /> *IT asset management <br /> <br /> '''TechTeam Offers CA Service Management Solutions as:'''<br /> *An enabling technology for our portfolio of IT outsourcing solutions <br /> *A hosted and managed solution -- a SaaS model <br /> *An onsite solution, deployed, implemented and maintained by TechTeam professionals<br /> <br /> <br /> '''Contact Mark Morgan at 248.263.5243 or by email at [mailto:mmorgan@techteam.com mmorgan@techteam.com]'''</div>

Michelle Cummings http://greggsmith.net/wiki/index.php?title=Yellow_Pages:TechTeam_Global&diff=3838 2009-05-04T18:15:30Z

<p>Michelle Cummings: </p> <hr /> <div>[http://www.techteam.com www.techteam.com]<br /> <br /> <br /> == '''GET THE RIGHT TOOLS FOR THE JOB''' ==<br /> <br /> Delivering global service management requires the right tools. TechTeam has developed significant expertise using CA’s Service Desk Manager, IT Client Manager, IT Asset Manager, CA Spectrum and CA eHealth Network Performance Manager.<br /> CA’s tools enable the automation of TechTeam’s ITIL-based best practices in our outsourcing business. We deliver a world-class customer service experience and improve availability, while reducing costs for our outsourcing customers by increasing first call resolution and moving from reactive help to proactive support. <br /> <br /> We can help you gain the benefit of CA tools even when outsourcing is not in the picture. Whether you want to deploy the CA suite at your site, or obtain access through our hosted managed service to leverage a Software as a Service (SaaS) approach, TechTeam can help you use this powerful solution to automate service support and integrate IT Service Management with all aspects of the business.<br /> <br /> '''TechTeam’s expertise and capabilities include:'''<br /> *Request, incident, problem, and knowledge management <br /> *Change and configuration management <br /> *Availability management, including server and network management <br /> *IT client management <br /> *IT asset management <br /> <br /> '''TechTeam Offers CA Service Management Solutions as:'''<br /> *An enabling technology for our portfolio of IT outsourcing solutions <br /> *A hosted and managed solution -- a SaaS model <br /> *An onsite solution, deployed, implemented and maintained by TechTeam professionals<br /> <br /> [[Media:filename|File description]] <br /> <br /> <br /> '''Contact Mark Morgan at 248.263.5243 or by email at [mailto:mmorgan@techteam.com mmorgan@techteam.com]'''</div>

Michelle Cummings http://greggsmith.net/wiki/index.php?title=Yellow_Pages:TechTeam_Global&diff=3837 2009-05-04T18:10:20Z

<p>Michelle Cummings: </p> <hr /> <div>[http://www.techteam.com www.techteam.com]<br /> <br /> <br /> == '''GET THE RIGHT TOOLS FOR THE JOB''' ==<br /> <br /> Delivering global service management requires the right tools. TechTeam has developed significant expertise using CA’s Service Desk Manager, IT Client Manager, IT Asset Manager, CA Spectrum and CA eHealth Network Performance Manager.<br /> CA’s tools enable the automation of TechTeam’s ITIL-based best practices in our outsourcing business. We deliver a world-class customer service experience and improve availability, while reducing costs for our outsourcing customers by increasing first call resolution and moving from reactive help to proactive support. <br /> <br /> We can help you gain the benefit of CA tools even when outsourcing is not in the picture. Whether you want to deploy the CA suite at your site, or obtain access through our hosted managed service to leverage a Software as a Service (SaaS) approach, TechTeam can help you use this powerful solution to automate service support and integrate IT Service Management with all aspects of the business.<br /> <br /> '''TechTeam’s expertise and capabilities include:'''<br /> *Request, incident, problem, and knowledge management <br /> *Change and configuration management <br /> *Availability management, including server and network management <br /> *IT client management <br /> *IT asset management <br /> <br /> '''TechTeam Offers CA Service Management Solutions as:'''<br /> *An enabling technology for our portfolio of IT outsourcing solutions <br /> *A hosted and managed solution -- a SaaS model <br /> *An onsite solution, deployed, implemented and maintained by TechTeam professionals<br /> <br /> [[Image:imagename.gif|Image description]] <br /> <br /> <br /> '''Contact Mark Morgan at 248.263.5243 or by email at [mailto:mmorgan@techteam.com mmorgan@techteam.com]'''</div>

Michelle Cummings