SDU - User contributions [en]

File:Sitemods.zip

2008-03-31T06:43:12Z

Jigna: customized sitemods.js file

customized sitemods.js file

Add Checkbox, Date, Drop-down, Lookup, Readonly and Text Fields to Properties

2008-03-31T06:42:18Z

Jigna: New page: ''' Format Properties Data Value''' Please note that you will need to clear your web browser cache. Also, would suggest you to review the Notes section at the bottom of this document to ...

'''
Format Properties Data Value'''

Please note that you will need to clear your web browser cache. Also, would suggest you to review the Notes section at the bottom of this document to fully understand the limitations associated with this customization including the fact that this is a not supported customization

'''Steps to activate the script file'''
'''Download sitemods File :''' [[Media:sitemods.zip]]

1. Copy the sitemods.js file from $NX_ROOT/bopcfg/www/wwwroot/scripts to $NX_ROOT/site/mods/www/wwwroot/scripts

2. Append the contents of the file sitemods.txt to the end of sitemods.js

3. Clear your web browser cache

4. Open the Request Area, Change Order Category or Issue Category “Property Template Detail” form for any properties that you want to provide a selectable list of values (on the web interface)

5. In the “Examples” field (“sample” attribute) enter following details to populate the corresponding html data control.

'''View Sample :''' [[Image:Example.jpg]]

6. Once you save this information by clicking “Save”, your control will be active for any new Requests/Incidents/Problems that use the Area

7. Similarly in the customer or employee interface if a property is defined with custom sample argument the control will be visible accordingly.

'''Notes'''

1. No SUPPORT for this CUSTOMIZATION:
This customization creates a new version of the following two (2) JavaScript functions:
• function detailWriteProperty() JavaScript function from the detail_form.js file.
• CategorySink.prototype.showProperties = function() JavaScript code from the cst_cat.js file.
• If these functions ever be updated in a patch, the changes will not take effect unless someone goes and ports the changes manually. This will be user’s responsibility.

2. LIMITATIONS – Interface:
This functionality is not designed for and does not work on the Java-based USD Client. It is only designed to work in the Web Interface of USD r11.2.

Currently this functionality is limited to no of properties. It supports the property list up to 50.

3. LIMITATIONS – Updating Properties settings:
Any administrative changes that are made to the Properties after the Request Area has been attached to the Request will not take effect on existing requests unless the Request Area is removed and reattached. The same is true for Incidents, Problems, Change Orders and Issues respectively.

'''Testing'''

1. Tested and works with Internet Explorer
2. It’s not tested to work on earlier versions than r11.2 of USD.

How to Script Buttons

2008-03-31T06:04:40Z

Jigna:

Service Desk buttons are created using a ImgBtnCreate function.

'''ImgBtnCreate(btnID, btnCaption, func, btnEnabled, btnWidth, help, tabIndex)'''

{| style="width:100%;vertical-align:top;" cellpadding="10"
|-
! style="width:10%;" | Attribute
! style="width:40%;" | Description
! style="width:50%;" | Examples
|-valign="top"
| '''btnID'''
| Used for referencing the button. This is typically a label used for easy identification of the button in scripts.
| <source lang="javascript">ImgBtnCreate("btn001", ...
ImgBtnCreate("btnchg", ...
ImgBtnCreate("mybtn", ...</source>
|-valign="top"
| '''btnCaption'''
| The text to be displayed on the button. Either identify the string such as "My Button" or reference a msgtext() value. The msgtext() value is obtained from the msg_cat.js file.
| <source lang="javascript">ImgBtnCreate(..., "I am a button"...
ImgBtnCreate(..., msgtext(514), ...</source>
|-valign="top"
| '''func'''
| The script to be initiated when the button is selection
| <source lang="javascript">ImgBtnCreate(..., ..., "detailSave('NEW_CHANGE')", ...
ImgBtnCreate(..., ..., "myscript()", ...</source>
|-valign="top"
| '''btnEnabled'''
| If true then the button is Active. If false then it is not.
| <source lang="javascript">ImgBtnCreate(..., ..., ..., true, ...
ImgBtnCreate(..., ..., ..., false, ...</source>
|-valign="top"
| '''btnWidth'''
| Button width in pixels. 0 defaults to the size of the text.
| <source lang="javascript">ImgBtnCreate(..., ..., ..., ..., 0, ...
ImgBtnCreate(..., ..., ..., ..., 220, ...</source>
|-valign="top"
| '''help'''
| Displays information in status bar of the browser window. This is typically the bottom left-hand corner of your.
| <source lang="javascript">ImgBtnCreate(..., ..., ..., ..., ..., "Click here to open a ticket", ...</source>
|-valign="top"
| '''tabIndex'''
|
|
|-
|}

== More Examples ==

'''Open a Service Desk htmpl file in a new window'''
<source lang="javascript">ImgBtnCreate("btn001", "Custom Form", "popup_window('','ztest.htmpl'))", true, 0, "Select this button to view a Service Desk htmpl in a new window");</source>

'''Open a Service Desk htmpl file in an existing window'''
<source lang="javascript">ImgBtnCreate("btn001", "Existing Window", "upd_frame('ztest.htmpl')", true, 0, "Select this button to use the existing window");</source>

'''Open a new window referencing an external URL'''
<source lang="javascript">ImgBtnCreate("btn001", "SDU", "popWithURL('http://www.servicedeskusers.com', 1, '')", true, 0, "User Community for CA/Unicenter Service Desk");</source>

'''Open a new email message referencing the ticket'''
<source lang="javascript">ImgBtnCreate("btn001", "Send eMail", "window.open('mailto:?subject=Regarding $args.type.sym $args.ref_num&body=Click on the following URL to view $args.type.sym $args.ref_num: $args.web_url')", true, 0);</source>

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[[USD r11.2 – Add a Date, Lookup, Text area, Check box, drop-down and Readonly controls under Property value field (WEB Interface ONLY)]]