Workshift work2abs

2012-06-01T21:19:12Z

Estli01: /* Details */

__NOTOC__
{{Global Header}}
{{Global Announcement}}

== Details ==
USD utilizes workshifts and sometimes it is useful to be able to determine times within a workshift.

date workshift_work2abs(string workshift, date start, duration seconds)

Returns the date from the start date plus the duration for the given workshift. Note: workshift is represented as a string (eg. "Mon - Fri { 7:30 am - 5:30 pm }")

Options Manager

2008-03-21T16:54:00Z

Estli01: /* LDAP */

== Archive and Purge ==
{| style="width:100%;vertical-align:top;" cellpadding="10"
|-
! style="width:30%;" | Option
! style="width:40%;" | Brief Description
! style="width:30%;" | Example
|-valign="top"
| '''busy_agent_threshold'''
|
|
|-valign="top"
| '''default_schedule'''
|
|
|-valign="top"
| '''rule_archive_path'''
|
|
|-valign="top"
| '''rule_history_length'''
|
|
|-
|}

== Asset Information Service ==
{| style="width:100%;vertical-align:top;" cellpadding="10"
|-
! style="width:30%;" | Option
! style="width:40%;" | Brief Description
! style="width:30%;" | Example
|-valign="top"
| '''allow_exceed'''
| Installing this option allows the number of parents an Asset/CI has to exceed the value of the Inventory Count field.
|
|-valign="top"
| '''allow_unrestricted_asset_upd'''
| Installing this option allows Service Desk users to fully modify Assets/CIs owned by Unicenter Asset Portfolio Management. If not installed only a limited number can be modified.
|
|-
|}

== Audit Log ==
{| style="width:100%;vertical-align:top;" cellpadding="10"
|-
! style="width:30%;" | Option
! style="width:40%;" | Brief Description
! style="width:30%;" | Example
|-valign="top"
| '''audit_ins'''
| If installed, data inserts will be added to the audit logging.
|
|-valign="top"
| '''audit_upd'''
| If installed, field updates will be added to the audit logging.
|
|-
|}

== CA Workflow ==
{| style="width:100%;vertical-align:top;" cellpadding="10"
|-
! style="width:30%;" | Option
! style="width:40%;" | Brief Description
! style="width:30%;" | Example
|-valign="top"
| '''cawf_password'''
| Identifies the password to accompany the cawf_username option.
|
|-valign="top"
| '''cawf_pm_location'''
|
|
|-valign="top"
| '''cawf_pm_url'''
|
|
|-valign="top"
| '''cawf_username'''
| Identifies the user for the CA Workflow IDE.
|
|-valign="top"
| '''cawf_wl_location'''
|
|
|-valign="top"
| '''cawf_wl_url'''
|
|
|-
|}

== Change Order Mgr ==
{| style="width:100%;vertical-align:top;" cellpadding="10"
|-
! style="width:30%;" | Option
! style="width:40%;" | Brief Description
! style="width:30%;" | Example
|-valign="top"
| '''asset_only_one_chg'''
|
|
|-valign="top"
| '''Category_Defaults'''
|
|
|-valign="top"
| '''chg_actlog'''
|
|
|-valign="top"
| '''chg_allow_sla_downgrade'''
|
|
|-valign="top"
| '''chg_auto_events'''
|
|
|-valign="top"
| '''chg_auto_events_count'''
|
|
|-valign="top"
| '''chg_auto_events_name'''
|
|
|-valign="top"
| '''chg_list_volat'''
|
|
|-valign="top"
| '''chg_sla'''
|
|
|-valign="top"
| '''delete_null_properties'''
|
|
|-valign="top"
| '''keep_tasks'''
|
|
|-valign="top"
| '''require_change_assignee'''
|
|
|-valign="top"
| '''require_change_group'''
|
|
|-
|}

== Change-Issue ==
{| style="width:100%;vertical-align:top;" cellpadding="10"
|-
! style="width:30%;" | Option
! style="width:40%;" | Brief Description
! style="width:30%;" | Example
|-valign="top"
| '''edit_completed_tasks'''
|
|
|-
|}

== Email ==
{| style="width:100%;vertical-align:top;" cellpadding="10"
|-
! style="width:30%;" | Option
! style="width:40%;" | Brief Description
! style="width:30%;" | Example
|-valign="top"
| '''email_allow_anonymous'''
|
|
|-valign="top"
| '''email_attachment_dir'''
|
|
|-valign="top"
| '''email_attachment_repository'''
|
|
|-valign="top"
| '''email_is_attachment'''
|
|
|-valign="top"
| '''email_save_unknown_emails'''
|
|
|-valign="top"
| '''maileater_host'''
|
|
|-valign="top"
| '''maileater_imap_host_port'''
|
|
|-valign="top"
| '''maileater_login_password'''
|
|
|-valign="top"
| '''maileater_login_userid'''
|
|
|-valign="top"
| '''maileater_pop3_host_port'''
|
|
|-valign="top"
| '''maileater_security_level'''
|
|
|-valign="top"
| '''maileater_server_type'''
|
|
|-valign="top"
| '''mail_from_address'''
|
|
|-valign="top"
| '''mail_login_password'''
|
|
|-valign="top"
| '''mail_login_userid'''
|
|
|-valign="top"
| '''mail_max_threads'''
|
|
|-valign="top"
| '''mail_reply_to_address'''
|
|
|-valign="top"
| '''mail_smtp_domain_name'''
|
|
|-valign="top"
| '''mail_smtp_hosts'''
|
|
|-valign="top"
| '''mail_smtp_host_port'''
|
|
|-valign="top"
| '''mail_smtp_security_level'''
|
|
|-
|}

== Issue Mgr ==
{| style="width:100%;vertical-align:top;" cellpadding="10"
|-
! style="width:30%;" | Option
! style="width:40%;" | Brief Description
! style="width:30%;" | Example
|-valign="top"
| '''iss_actlog'''
|
|
|-valign="top"
| '''iss_allow_sla_downgrade'''
|
|
|-valign="top"
| '''iss_assignee_set'''
|
|
|-valign="top"
| '''iss_auto_events'''
|
|
|-valign="top"
| '''iss_auto_events_count'''
|
|
|-valign="top"
| '''iss_auto_events_name'''
|
|
|-valign="top"
| '''Iss_Category_Defaults'''
|
|
|-valign="top"
| '''iss_list_volat'''
|
|
|-valign="top"
| '''iss_sla'''
|
|
|-valign="top"
| '''require_issue_assignee'''
|
|
|-valign="top"
| '''require_issue_group'''
|
|
|-
|}

== LDAP ==
{| style="width:100%;vertical-align:top;" cellpadding="10"
|-
! style="width:30%;" | Option
! style="width:40%;" | Brief Description
! style="width:30%;" | Example
|-valign="top"
| '''ldap_dn'''
| Required. When installed identifies the account to use to log in to the LDAP server.
| CN=servicedeskadmin,DC=mydomain,DC=net
|-valign="top"
| '''ldap_enable'''
| If installed the LDAP integration is active, assuming the other options have been properly configured.
|
|-valign="top"
| '''ldap_enable_auto'''
| If installed a new contact record will be created using LDAP data as the source if a user accessing Service Desk does not have an existing contact record. In other words, if I try to access Service Desk for the first time and the system is unable to associate me with an existing record, then a record will automatically be created for me using LDAP so that I can complete my login.
|
|-valign="top"
| '''ldap_enable_groups'''
| If installed a new field is added to the Access Type Details that allows for mapping each Access Type to a single LDAP Group (aka Domain Group). When a new contact record is being created utilizing the LDAP integration the contact's Access Type can be automatically set if they are a member of any of the mapped LDAP groups. This only works on contact creation.
|
|-valign="top"
| '''ldap_group_object_class'''
| If installed identified how groups are identified in your LDAP source. The default is ''group''.
|
|-valign="top"
| '''ldap_host'''
| Required. When installed identifies the hostname or IP address of the LDAP server.
|
|-valign="top"
| '''ldap_port'''
| LDAP server port number.
|389 for AD, use 3268 if you have AD Global Catalog
|-valign="top"
| '''ldap_pwd'''
| Required. When installed, accompanies the ldap_dn by providing the password for the LDAP Server login account.
|
|-valign="top"
| '''ldap_search_base'''
| Required. When installed identifies the starting point in the LDAP schema tree to begin searches.
| DC=mycomany,DC=net
|-valign="top"
| '''ldap_service_type'''
| If installed identifies the type of LDAP directory being used. For Windows, the default is Active Directory and for UNIX the default is Non-AD.
|
|-valign="top"
| '''ldap_sync_on_null'''
| If installed will copy Null LDAP values with matching contact attributes.
|
|-valign="top"
| '''ldap_user_object_class'''
| If installed identifies how users are identified in your LDAP source. The default is ''person''.
|
|-
|}

== Multi-Site ==
{| style="width:100%;vertical-align:top;" cellpadding="10"
|-
! style="width:30%;" | Option
! style="width:40%;" | Brief Description
! style="width:30%;" | Example
|-valign="top"
| '''global_name'''
|
|
|-
|}

== Notifications ==
{| style="width:100%;vertical-align:top;" cellpadding="10"
|-
! style="width:30%;" | Option
! style="width:40%;" | Brief Description
! style="width:30%;" | Example
|-valign="top"
| '''add_know_list'''
| Installing this option adds the In-The-Know Notify List to all future notifications.
|
|-valign="top"
| '''log_all_notify'''
| This option logs all notifications regardless of the notification method used and makes them accessible via the Notification History list.
|
|-valign="top"
| '''web_cgi_url'''
| Use this option to identify the path to the web interface. This option is used in notifications to provide a URL to access the object being notified about.
| <nowiki>http://myserver/CAisd/pdmweb.exe</nowiki>
|-
|}

== Request Mgr ==
{| style="width:100%;vertical-align:top;" cellpadding="10"
|-
! style="width:30%;" | Option
! style="width:40%;" | Brief Description
! style="width:30%;" | Example
|-valign="top"
| '''Any_Contact'''
|
|
|-valign="top"
| '''Area_Defaults'''
|
|
|-valign="top"
| '''Asset_preload'''
|
|
|-valign="top"
| '''Assignee_set'''
|
|
|-valign="top"
| '''autoasg_override'''
|
|
|-valign="top"
| '''auto_events'''
|
|
|-valign="top"
| '''auto_events_count'''
|
|
|-valign="top"
| '''auto_events_name'''
|
|
|-valign="top"
| '''clear_scratch_pad'''
|
|
|-valign="top"
| '''Contact_preload'''
|
|
|-valign="top"
| '''cr_actlog'''
|
|
|-valign="top"
| '''cr_allow_sla_downgrade'''
|
|
|-valign="top"
| '''cr_list_volat'''
|
|
|-valign="top"
| '''cr_sla'''
|
|
|-valign="top"
| '''Events_Notif_preload'''
|
|
|-valign="top"
| '''monitor_joins'''
|
|
|-valign="top"
| '''Netres_pty'''
|
|
|-valign="top"
| '''popup_announce'''
|
|
|-valign="top"
| '''Reference_preload'''
|
|
|-valign="top"
| '''require_incident_assignee'''
|
|
|-valign="top"
| '''require_incident_group'''
|
|
|-valign="top"
| '''require_problem_assignee'''
|
|
|-valign="top"
| '''require_problem_group'''
|
|
|-valign="top"
| '''require_request_assignee'''
|
|
|-valign="top"
| '''require_request_group'''
|
|
|-
|}

== Request-Change ==
{| style="width:100%;vertical-align:top;" cellpadding="10"
|-
! style="width:30%;" | Option
! style="width:40%;" | Brief Description
! style="width:30%;" | Example
|-valign="top"
| '''canchk'''
|
|
|-valign="top"
| '''edit_inactive'''
|
|
|-valign="top"
| '''init_list_search'''
|
|
|-valign="top"
| '''notify_delay'''
|
|
|-valign="top"
| '''set_sla_evt_open_date'''
|
|
|-
|}

== Request-Change-Issue ==
{| style="width:100%;vertical-align:top;" cellpadding="10"
|-
! style="width:30%;" | Option
! style="width:40%;" | Brief Description
! style="width:30%;" | Example
|-valign="top"
| '''change_ok_to_save'''
|
|
|-valign="top"
| '''classic_sla_processing'''
|
|
|-valign="top"
| '''filter_template_search'''
|
|
|-valign="top"
| '''force_rootcause'''
|
|
|-valign="top"
| '''lex_lang'''
|
|
|-valign="top"
| '''no_hier_list'''
|
|
|-valign="top"
| '''require_rootcause'''
|
|
|-valign="top"
| '''sla_workshift_override'''
|
|
|-valign="top"
| '''supportbridge_division'''
| Added with SupportBridge integration. When installed identifies the DivisionID used for the Service Desk integration.
| 1
|-valign="top"
| '''supportbridge_url'''
| Added with SupportBridge integration. http[s]://<servername>[:<serverport>]/<appname><br><br>Note: The servername entered here must be identical to the ''system.socketserver.host'' and ''system.url.host'' properties in SupportBridge. If using an IP address instead of a servername, then ensure that all three items reference the IP address instead of the servername.
| <nowiki>http://sbserver:8080/SupportBridge</nowiki>
|-
|}

== Security ==
{| style="width:100%;vertical-align:top;" cellpadding="10"
|-
! style="width:30%;" | Option
! style="width:40%;" | Brief Description
! style="width:30%;" | Example
|-valign="top"
| '''force_unique_userid'''
|
|
|-valign="top"
| '''guest_user_name'''
|
|
|-valign="top"
| '''ignore_security_case'''
|
|
|-valign="top"
| '''Portal_Safe_List'''
|
|
|-valign="top"
| '''url_etrust_password_reset'''
|
|
|-
|}

== Time-to-Violation ==
{| style="width:100%;vertical-align:top;" cellpadding="10"
|-
! style="width:30%;" | Option
! style="width:40%;" | Brief Description
! style="width:30%;" | Example
|-valign="top"
| '''ttv_enabled'''
|
|
|-valign="top"
| '''ttv_evaluation_delay'''
|
|
|-valign="top"
| '''ttv_highlight'''
|
|
|-
|}

== Ver Ctl ==
{| style="width:100%;vertical-align:top;" cellpadding="10"
|-
! style="width:30%;" | Option
! style="width:40%;" | Brief Description
! style="width:30%;" | Example
|-valign="top"
| '''ver_ctl'''
|
|
|-
|}

== Web ==
{| style="width:100%;vertical-align:top;" cellpadding="10"
|-
! style="width:30%;" | Option
! style="width:40%;" | Brief Description
! style="width:30%;" | Example
|-valign="top"
| '''charset'''
|
|
|-valign="top"
| '''pdmweb_cache_disable'''
|
|
|-valign="top"
| '''pdmweb_cache_sitemods'''
|
|
|-valign="top"
| '''prompt_for_knowledge'''
|
|
|-valign="top"
| '''suppress_web_hier_search'''
|
|
|-valign="top"
| '''web_auto_update'''
|
|
|-valign="top"
| '''web_wildcard_search'''
|
|
|-valign="top"
| '''wsp_domsrvr'''
|
|
|-valign="top"
| '''wsp_webengine'''
|
|
|-
|}

== Web Service ==
{| style="width:100%;vertical-align:top;" cellpadding="10"
|-
! style="width:30%;" | Option
! style="width:40%;" | Brief Description
! style="width:30%;" | Example
|-valign="top"
| '''webservice_session_timeout'''
|
|
|-
|}

----
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[[Category:Configuration]]

SDU - User contributions [en]

Workshift work2abs

Options Manager