SDU - User contributions [en]

Set Defaults on Manual Notify

2012-09-17T15:36:18Z

Cowsert: /* Step 1. Edit the nf.htmpl form */

__NOTOC__
[[Category:Customizations]]
{{Global Header}}
{{Global Announcement}}

== Overview ==
This article provides instructions on how to automatically set the recipients of a [[Manual Notification]] to Affected End User and Group and then have the ability to remove them.

== Procedures ==
=== Step 1. Edit the nf.htmpl form ===
In the head of nf.htmpl, look for the following code:
<source lang="javascript"> function initNames() {
<PDM_IF $dob.notify_list.length == 0>
// Cope with Netscape's lack of resizing:
document.main_form.notify_list.options.length = 0;
</PDM_IF></source>and place this code directly below it:
<source lang="javascript">if (document.main_form.in_names.value == ''){
document.main_form.in_names.value = '$args.customer.combo_name::$args.group.last_name';
document.main_form.in_ids.value = '$args.customer.id $args.group.id';
}</source>

For r11.x releases it is recommended that you edit your pages via the [[Web Screen Painter]]. For older releases you must edit the files directly.

For r12.6 release, functionality is found in the Notifications. Add a Requestor and/or Affected End User to Administrator Tab>>Notifications>>Activity Notifications>>Manual Notify>>Object Contact Recipients tab. Adding the Requestor and/or Affected End User objects to this tab will then set those objects as the default Available Recipients on the Manual Notify form.

=== Step 2. Clear the web cache ===
The final step is to clear Service Desk's cache. The methods vary depending on release.

''For r11.x releases'' publish your changes via the [[Web Screen Painter]]. The process of publishing automatically initiates a [[pdm_webcache]].

''For older releases'' execute [[pdm_webcache]] from a command prompt on the [[Primary Server]]. There is no need to run this command on the [[Secondary Server|Secondary Servers]].

Set Defaults on Manual Notify

2012-09-17T15:35:29Z

Cowsert: /* Step 1. Edit the nf.htmpl form */

__NOTOC__
[[Category:Customizations]]
{{Global Header}}
{{Global Announcement}}

== Overview ==
This article provides instructions on how to automatically set the recipients of a [[Manual Notification]] to Affected End User and Group and then have the ability to remove them.

== Procedures ==
=== Step 1. Edit the nf.htmpl form ===
In the head of nf.htmpl, look for the following code:
<source lang="javascript"> function initNames() {
<PDM_IF $dob.notify_list.length == 0>
// Cope with Netscape's lack of resizing:
document.main_form.notify_list.options.length = 0;
</PDM_IF></source>and place this code directly below it:
<source lang="javascript">if (document.main_form.in_names.value == ''){
document.main_form.in_names.value = '$args.customer.combo_name::$args.group.last_name';
document.main_form.in_ids.value = '$args.customer.id $args.group.id';
}</source>

For r11.x releases it is recommended that you edit your pages via the [[Web Screen Painter]]. For older releases you must edit the files directly.

For r12.6 release, functionality is found in the Notifications. Add a Requestor and/or Affected End User to Administrator Tab>>Notifications>>Activity Notifications>>Manual Notify>>Object Contact Recipients. Adding the Requestor and/or Affected End User objects to this tab will then set those objects as the default Available Recipients on the Manual Notify form.

=== Step 2. Clear the web cache ===
The final step is to clear Service Desk's cache. The methods vary depending on release.

''For r11.x releases'' publish your changes via the [[Web Screen Painter]]. The process of publishing automatically initiates a [[pdm_webcache]].

''For older releases'' execute [[pdm_webcache]] from a command prompt on the [[Primary Server]]. There is no need to run this command on the [[Secondary Server|Secondary Servers]].