http://greggsmith.net/wiki/api.php?action=feedcontributions&feedformat=atom&user=Case2727 2026-07-29T22:46:21Z User contributions MediaWiki 1.26.1 http://greggsmith.net/wiki/index.php?title=User:Case2727&diff=3984 2009-10-13T21:36:12Z

<p>Case2727: How do I forward an email so it will be an attachment to an existing call</p> <hr /> <div>I would like to be able to forward an email message and have it appear as an attachment to an existing request. <br /> <br /> Here is what I have learned so far:<br /> <br /> 1. The format must be text only.<br /> <br /> 2. The Subject line must read: Request<br /> <br /> 3. You must include the existing request number in the following manner:<br /> '''%Request_ID=''759300'' ''' &lt;-- Where 759300 is the number of the call<br /> <br /> <br /> If I want to change the Priority, I would add '''%Priority=4''' (to change to a P4)<br /> <br /> If I want to change the descripiton, I would add '''%Description=''Whatever description I want to enter'''''<br /> <br /> If I want to add a logged comment, I would add '''%Log=''Whatever I would like it to say'''''<br /> <br /> <br /> Because of the character limit of logged comments, I want the verbiage to appear as an attachment. Thank you for any input.</div>

Case2727