http://greggsmith.net/wiki/api.php?action=feedcontributions&feedformat=atom&user=ApcurrierSDU - User contributions [en]2026-04-18T01:34:34ZUser contributionsMediaWiki 1.26.1http://greggsmith.net/wiki/index.php?title=Change_e-mail_subject&diff=3870Change e-mail subject2009-05-14T20:37:39Z<p>Apcurrier: Instructions for changing the subject line of Knowledge Documents sent by e-mail</p>
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<div>Release R11.2<br />
Knowledge Tools<br />
<br />
<br />
I needed to change the e-mail subject on e-mails that were sent out from Knowledge Tools. <br />
This document describes how to make this change.<br />
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<br />
First, edit the kt_document_view.htmpl which is found in Web Screen Painter under the Interface "Default" and "Default" group.<br />
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There is a function called EmailDocument. In this function is a variable called url (around line 341) which spans multiple lines. I added another line:<br />
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"+KEEP.DOC_TITLE=" + "$args.TITLE" +<br />
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<br />
This is passing the title in the URL so we can read it from the e-mail page. As the title is truncated at 80 characters, there should be no URL line length issues.<br />
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The next document I edited was kt_email_document.htmpl which is under the "Analyst" Interface and "Default" group. <br />
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Around line 317 the subject is defined. I changed it from:<br />
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-------------------------------------------------------------------------------------------------------------------------------------------<br />
document.frm.txtSubject.value = "Knowledge Document: " + "$args.KEEP.DOC_ID";<br />
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to:<br />
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-------------------------------------------------------------------------------------------------------------------------------------------<br />
document.frm.txtSubject.value = "Knowledge Document: " + "$args.KEEP.DOC_ID " + "$args.KEEP.DOC_TITLE";<br />
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Save and publish both pages (no service restart required) and test the functionality. Open a KB article and click on the "email" link. <br />
Send a copy to yourself - you will find the e-mail subject format will have changed from:<br />
<br />
Knowledge Base Document : ######<br />
<br />
to:<br />
<br />
Knowledge Base Document : ###### <KB title></div>Apcurrier