SDU - User contributions [en]

Changing Announcements Order By

2008-08-08T14:59:39Z

Allen.wilson@gmail.com:

== Overview ==
In Service Desk release 11.x you can easily add a node to your scoreboard for 'Announcements'. But quickly I noticed that unlike the 'View->Announcements' form, it sorts Ascending by default and most would want to see the current announcements, not ones from a year ago.

== Procedures ==

=== Step 1: Copy File ===
Copy ''%nx_root%/bopcfg/majic/cm.maj'' to ''%nx_root%/site/mods/majic''

=== Step 2: Open File For Editing ===
Edit the ''%nx_root%/site/mods/majic/cm.maj''

=== Step 3: Search File ===
Search for: "OBJECT cnote {"
<source lang="text">OBJECT cnote {</source>

=== Step 4: Scroll to Line ===
Scroll down to: "SORT_BY "posted_date";"
<source lang="text">SORT_BY "posted_date";</source>

=== Step 5: Make Edit ===
Change to: "SORT_BY "posted_date DESC";"
<source lang="text">SORT_BY "posted_date DESC";</source>

=== Step 6: Reset System ===
Restart services and the default sort order will be descending for the list_cnote.htmpl.

== Notes ==
We only added 'DESC' after the posted_date field on step 5.

Changing Announcements Order By

2008-08-08T14:59:26Z

Allen.wilson@gmail.com:

== Overview ==
In Service Desk release 11.x you can easily add a node to your scoreboard for 'Announcements'. But quickly I noticed that unlike the 'View->Announcements' form, it sorts Ascending by default and most would want to see the current announcements, not ones from a year ago.

== Procedures ==

=== Step 1: Copy File ===
Copy ''%nx_root%/bopcfg/majic/cm.maj'' to ''%nx_root%/site/mods/majic''

=== Step 2: Open File For Editing ===
Edit the ''%nx_root%/site/mods/majic/cm.maj''

=== Step 3: Search File ===
Search for: "OBJECT cnote {"
<source lang="text">OBJECT cnote {</source>

=== Step 4: Scroll yo Line ===
Scroll down to: "SORT_BY "posted_date";"
<source lang="text">SORT_BY "posted_date";</source>

=== Step 5: Make Edit ===
Change to: "SORT_BY "posted_date DESC";"
<source lang="text">SORT_BY "posted_date DESC";</source>

=== Step 6: Reset System ===
Restart services and the default sort order will be descending for the list_cnote.htmpl.

== Notes ==
We only added 'DESC' after the posted_date field on step 5.

Changing Announcements Order By

2008-08-08T14:58:47Z

Allen.wilson@gmail.com:

== Overview ==
In Service Desk release 11.x you can easily add a node to your scoreboard for 'Announcements'. But quickly I noticed that unlike the 'View->Announcements' form, it sorts Ascending by default and most would want to see the current announcements, not ones from a year ago.

== Procedures ==

=== Step 1: Copy File ===
Copy ''%nx_root%/bopcfg/majic/cm.maj'' to ''%nx_root%/site/mods/majic''

=== Step 2: Open File For Editing ===
Edit the ''%nx_root%/site/mods/majic/cm.maj''

=== Step 3: Search File ===
Search for: "OBJECT cnote {"
<source lang="text">OBJECT cnote {</source>

=== Step 4: Scroll To Line ===
Scroll down to: "SORT_BY "posted_date";"
<source lang="text">SORT_BY "posted_date";</source>

=== Step 5: Make Edit ===
Change to: "SORT_BY "posted_date DESC";"
<source lang="text">SORT_BY "posted_date DESC";</source>

=== Step 6: Reset System ===
Restart services and the default sort order will be descending for the list_cnote.htmpl.

== Notes ==
We only added 'DESC' after the posted_date field on step 5.

Changing Announcements Order By

2008-08-08T14:58:29Z

Allen.wilson@gmail.com:

== Overview ==
In Service Desk release 11+ you can easily add a node to your scoreboard for 'Announcements'. But quickly I noticed that unlike the 'View->Announcements' form, it sorts Ascending by default and most would want to see the current announcements, not ones from a year ago.

== Procedures ==

=== Step 1: Copy File ===
Copy ''%nx_root%/bopcfg/majic/cm.maj'' to ''%nx_root%/site/mods/majic''

=== Step 2: Open File For Editing ===
Edit the ''%nx_root%/site/mods/majic/cm.maj''

=== Step 3: Search File ===
Search for: "OBJECT cnote {"
<source lang="text">OBJECT cnote {</source>

=== Step 4: Scroll To Line ===
Scroll down to: "SORT_BY "posted_date";"
<source lang="text">SORT_BY "posted_date";</source>

=== Step 5: Make Edit ===
Change to: "SORT_BY "posted_date DESC";"
<source lang="text">SORT_BY "posted_date DESC";</source>

=== Step 6: Reset System ===
Restart services and the default sort order will be descending for the list_cnote.htmpl.

== Notes ==
We only added 'DESC' after the posted_date field on step 5.

Changing Announcements Order By

2008-08-08T14:53:34Z

Allen.wilson@gmail.com:

== Overview ==
In Service Desk release 11+ you can easily add a node to your scoreboard for 'Announcements'. But quickly I noticed that unlike the 'View->Announcements' form, it sorts Ascending by default and most would want to see the current announcements, not ones from a year ago.

== Procedures ==

=== Step 1: Copy File ===
You can easily correct this by copying %nx_root%/bopcfg/majic/cm.maj to %nx_root%/site/mods/majic

=== Step 2: Open File For Editing ===
Edit the %nx_root%/site/mods/majic/cm.maj

=== Step 3: Search File ===
Search for: "OBJECT cnote {"
<source lang="text">OBJECT cnote {</source>

=== Step 4: Scroll To Line ===
Scroll down to: "SORT_BY "posted_date";"

=== Step 5: Make Edit ===
Change to: "SORT_BY "posted_date DESC";"

=== Step 6: Reset System ===
Restart services and the default sort order will be descending for the list_cnote.htmpl.

== Notes ==
We only added 'DESC' after the posted_date field on step 5.

Changing Announcements Order By

2008-08-08T14:52:37Z

Allen.wilson@gmail.com:

== Overview ==
In R11 you can easily add a node to your scoreboard for 'Announcements'. But quickly I noticed that unlike the 'View->Announcements' form, it sorts Ascending by default and most would want to see the current announcements, not ones from a year ago.

== Procedures ==

=== Step 1: Copy File ===
You can easily correct this by copying %nx_root%/bopcfg/majic/cm.maj to %nx_root%/site/mods/majic

=== Step 2: Open File For Editing ===
Edit the %nx_root%/site/mods/majic/cm.maj

=== Step 3: Search File ===
Search for: "OBJECT cnote {"
<source lang="text">OBJECT cnote {</source>

=== Step 4: Scroll to Field ===
Scroll down to: "SORT_BY "posted_date";"

=== Step 5: Make Edit ===
Change to: "SORT_BY "posted_date DESC";"

=== Step 6: Reset System ===
Restart services and the default sort order will be descending for the list_cnote.htmpl.

== Notes ==
We only added 'DESC' after the posted_date field on step 5.

Changing Announcements Order By

2008-08-08T14:48:32Z

Allen.wilson@gmail.com:

== Overview ==
In R11 you can easily add a node to your scoreboard for 'Announcements'. But quickly I noticed that unlike the 'View->Announcements' form, it sorts Ascending by default and most would want to see the current announcements, not ones from a year ago.

== Procedures ==

1. You can easily correct this by copying %nx_root%/bopcfg/majic/cm.maj to %nx_root%/site/mods/majic

2. Edit the %nx_root%/site/mods/majic/cm.maj

3. Search for: "OBJECT cnote {"

<source lang="text">OBJECT cnote {</source>
4. Scroll down to: "SORT_BY "posted_date";"

5. Change to: "SORT_BY "posted_date DESC";"

6. Restart services and the default sort order will be descending for the list_cnote.htmpl.

== Notes ==
We only added 'DESC' after the posted_date field on step 5.

Changing Announcements Order By

2008-08-08T14:48:01Z

Allen.wilson@gmail.com:

== Overview ==
In R11 you can easily add a node to your scoreboard for 'Announcements'. But quickly I noticed that unlike the 'View->Announcements' form, it sorts Ascending by default and most would want to see the current announcements, not ones from a year ago.

== Procedures ==

1. You can easily correct this by copying %nx_root%/bopcfg/majic/cm.maj to %nx_root%/site/mods/majic

2. Edit the %nx_root%/site/mods/majic/cm.maj

3. Search for: "OBJECT cnote {"

<source>OBJECT cnote {</source>
4. Scroll down to: "SORT_BY "posted_date";"

5. Change to: "SORT_BY "posted_date DESC";"

6. Restart services and the default sort order will be descending for the list_cnote.htmpl.

== Notes ==
We only added 'DESC' after the posted_date field on step 5.

Changing Announcements Order By

2008-08-08T14:45:22Z

Allen.wilson@gmail.com:

== Overview ==
In R11 you can easily add a node to your scoreboard for 'Announcements'. But quickly I noticed that unlike the 'View->Announcements' form, it sorts Ascending by default and most would want to see the current announcements, not ones from a year ago.

== Procedures ==

1. You can easily correct this by copying %nx_root%/bopcfg/majic/cm.maj to %nx_root%/site/mods/majic

2. Edit the %nx_root%/site/mods/majic/cm.maj

3. Search for: "OBJECT cnote {"

4. Scroll down to: "SORT_BY "posted_date";"

5. Change to: "SORT_BY "posted_date DESC";"

6. Restart services and the default sort order will be descending for the list_cnote.htmpl.

== Notes ==
We only added 'DESC' after the posted_date field on step 5.

Changing Announcements Order By

2008-08-08T14:45:00Z

Allen.wilson@gmail.com:

== Overview ==
In R11 you can easily add a node to your scoreboard for 'Announcements'. But quickly I noticed that unlike the 'View->Announcements' form, it sorts Ascending by default and most would want to see the current announcements, not ones from a year ago.

== Procedures ==

1. You can easily correct this by copying %nx_root%/bopcfg/majic/cm.maj to %nx_root%/site/mods/majic

2. Edit the %nx_root%/site/mods/majic/cm.maj

3. Search for: "OBJECT cnote {"

4. Scroll down to: "SORT_BY "posted_date";"

5. Change to: "SORT_BY "posted_date DESC";"

6. Restart services and the default sort order will be descending for the list_cnote.htmpl.

== Notes ==
Note: We only added 'DESC' after the posted_date field on step 5.

Changing Announcements Order By

2008-08-08T14:39:05Z

Allen.wilson@gmail.com:

In R11 you can easily add a node to your scoreboard for 'Announcements'. But quickly I noticed that unlike the 'View->Announcements' form, it sorts Ascending by default and most would want to see the current announcements, not ones from a year ago.

You can easily correct this by copying %nx_root%/bopcfg/majic/cm.maj to %nx_root%/site/mods/majic

1. Edit the %nx_root%/site/mods/majic/cm.maj

2. Search for: "OBJECT cnote {"

3. Scroll down to: "SORT_BY "posted_date";"

4. Change to: "SORT_BY "posted_date DESC";"

Note: We only added 'DESC' after the posted_date field.

5. Restart services and the default sort order will be descending for the list_cnote.htmpl.

Changing Announcements Order By

2008-08-08T14:38:25Z

Allen.wilson@gmail.com:

In R11 you can easily add a node to your scoreboard for 'Announcements'. But quickly I noticed that unlike the 'View->Announcements' form, it sorts Ascending by default and most would want to see the most current announcements, not ones from a year ago.

You can easily correct this by copying %nx_root%/bopcfg/majic/cm.maj to %nx_root%/site/mods/majic

1. Edit the %nx_root%/site/mods/majic/cm.maj

2. Search for: "OBJECT cnote {"

3. Scroll down to: "SORT_BY "posted_date";"

4. Change to: "SORT_BY "posted_date DESC";"

Note: We only added 'DESC' after the posted_date field.

5. Restart services and the default sort order will be descending for the list_cnote.htmpl.

Changing Announcements Order By

2008-08-08T14:35:37Z

Allen.wilson@gmail.com: How to change the order by on the result list for announcements

n R11 you can easily add a node to your scoreboard for 'Announcements'. But quickly I noticed that unlike the 'View->Announcements' form, it sorts Ascending by default and most would want to see the most current announcements, not ones from a year ago.

You can easily correct this by copying %nx_root%/bopcfg/majic/cm.maj to %nx_root%/site/mods/majic

edit the %nx_root%/site/mods/majic/cm.maj

search for: "OBJECT cnote {"
scroll down to: "SORT_BY "posted_date";"
change to: "SORT_BY "posted_date DESC";"

Note that we only added 'DESC' after the posted_date field.

restart services and the default sort order will be descending for the list_cnote.htmpl

Sample Customizations

2008-08-08T14:34:34Z

Allen.wilson@gmail.com: /* List of Customizations */

__NOTOC__
[[Category:Customization]]
{{Global Header}}
{{Global Announcement}}

== Overview ==
Customizations are regarded as changes to the system that are not supportable by CA.

== List of Customizations ==
*[[Add Attachments to Configuration Items]]
*[[Add Checkbox, Date, Drop-down, Lookup, Readonly and Text Fields to Properties]]
*[[Add Contact Search to Employee/Customer Interface]]
*[[Add Custom Activity Log Action Macro]]
*[[Add Log Entry for Updates to Custom Fields]]
*[[Add Log Entry When a Property Value Changes on a Ticket]]
*[[Add Personalized Response to Manual Notification]]
*[[Add Posted By to Announcements Page]]
*[[Add Properties Count to Area/Category List]]
*[[Add Workflow to Employee/Customer Interface]]
*[[Auto-fill Fields Left Blank]]
*[[Automatically Attach an Asset/CI to a Change Order or Issue]]
*[[Automatically Remove Attached Events]]
*[[Automatically Set Assignee to Closing Analyst]]
*[[Automatically Set System Generated Activities to Internal]]
*[[Changing Announcements Order By]]
*[[Changing Error Alert Color and adding Error Alert Pop-ups]]
*[[Changing Requests to Incidents]]
*[[Changing Display of Contacts]]
*[[Conditional Display of Drop-Down Content]]
*[[Conditionally Attach an Event]]
*[[Configure Java Client to Use Web Client for Uploading Attachments]]
*[[Control the Request Areas Displayed to the End Users]]
*[[Count Ticket Reopens]]
*[[Display Web Site within Service Desk]]
*[[Default Properties Tab on New Ticket Creation]]
*[[Increasing Default Field Size]]
*[[List Tickets ORDER BY Group]]
*[[Make a Field Conditionally Required]]
*[[Only Assignee can Close]]
*[[Prevent Close of Requests, Incidents, and Problems if Change Order is Active]]
*[[Prevent Update to Past Activities]]
*[[Propagate Status to Children]]
*[[Priority and Impact Default to Empty]]
*[[Remove SLA Violation from Employee View]]
*[[Require a Solution in Order to Resolve]]
*[[Search Requests, Incidents, and Problems Simultaneously for Ticket Number]]
*[[Separate Prefixes for Requests, Incidents, and Problems]]
*[[Set Defaults on Manual Notify]]
*[[Set Priority Based on Urgency and Impact]]
*[[Set Request, Incident and Problem Status from Change Order]]
*[[Simplified Child Creation]]
*[[Single Sign-on with Cookies]]