Require Assignee to be a Member of the selected Group

2010-10-08T18:02:22Z

Alapan: New page: I came across this customization to require that the Assignee be a member of the selected Group on a ticket. It works fine in 12.5 but am pretty sure it was originally written for 11.2 so...

I came across this customization to require that the Assignee be a member of the selected Group on a ticket. It works fine in 12.5 but am pretty sure it was originally written for 11.2 so should work in earlier versions:

'''MOD:'''

// verify Assignee is a member of the selected Group

MODIFY cr PRE_VALIDATE zcr_assignee_validate(assignee) 140 FILTER ( EVENT ("INSERT UPDATE") );

'''SPL:'''

// verify Assignee is a member of the selected Group

cr::zcr_assignee_validate(...)

{

string where_clause, zmsg;

if (!is_null(assignee) && !is_null(group))

{

where_clause = format("group = U'%s' and member = U'%s'", group, assignee);

send_wait(0, top_object(), "call_attr", "grpmem", "sync_fetch", "RLIST_STATIC",where_clause, -1, 0);

if ( msg[1] == 0 )

{

zmsg=format(" Please either change the Group or select an Assignee who is a member of Group %s", group.last_name);

set_error(1);

set_return_data(zmsg);

return;

}

}

}

Sample Customizations

2010-10-08T17:47:41Z

Alapan: /* List of Customizations */

__NOTOC__
[[Category:Customization]]
{{Global Header}}
{{Global Announcement}}

== Overview ==
Customizations are regarded as changes to the system that are not supportable by CA.

== List of Customizations ==
[[image:exclaim.gif]][[SDU:SDU r12 EP1|SDU Enhancement Pack 1 for r12]]
*[[Action Macro to Log Solution and Resolve Ticket]]
*[[Add Checkbox, Date, Drop-down, Lookup, Readonly and Text Fields to Properties]]
*[[Add Contact Search to Employee/Customer Interface]]
*[[Add Custom Activity Log Action Macro]]
*[[Add Log Entry for Updates to Custom Fields]]
*[[Add Log Entry When a Property Value Changes on a Ticket]]
*[[Add Personalized Response to Manual Notification]]
*[[Add Posted By to Announcements Page]]
*[[Add Properties Count to Area/Category List]]
*[[Add Ticket and CI Links to Announcements]]
*[[Add Workflow to Employee/Customer Interface]]
*[[Attachments on Configuration Items]]
*[[Attachments on Contacts]]
*[[Auto-fill Fields Left Blank]]
*[[Automatically Attach an Asset/CI to a Change Order or Issue]]
*[[Automatically Remove Attached Events]]
*[[Automatically Set Assignee to Closing Analyst]]
*[[Automatically Set System Generated Activities to Internal]]
*[[Changing Announcements Order By]]
*[[Changing Error Alert Color and adding Error Alert Pop-ups]]
*[[Changing Requests to Incidents]]
*[[Changing Display of Contacts]]
*[[Conditional Display of Drop-Down Content]]
*[[Conditionally Attach an Event]]
*[[Control the Request Areas Displayed to the End Users]]
*[[Count Ticket Reopens]]
*[[Displaying the System and User Descriptions in the Activity Log]]
*[[Display Web Site within Service Desk]]
*[[Default Properties Tab on New Ticket Creation]]
*[[Generate Notifications Only for Employee Comments]]
*[[Increasing Default Field Size]]
*[[List Tickets ORDER BY Group]]
*[[Make a Field Conditionally Required]]
*[[Modify Action and Condition Macros via the GUI]]
*[[Only Assignee can Close]]
*[[Prevent Close of Requests/Incidents/Problems if Change Order is Active]]
*[[Prevent Update to Past Activities]]
*[[Propagate Solution to Children]]
*[[Propagate Status to Children]]
*[[Priority and Impact Default to Empty]]
*[[Refresh Customer Info Before Saving the Ticket]]
*[[Remove Second Message on Timeout]]
*[[Remove SLA Violation from Employee View]]
*[[Require a Solution in Order to Resolve]]
*[[Require Assignee to be a Member of the selected Group]]
*[[Search Requests, Incidents, and Problems Simultaneously for Ticket Number]]
*[[Send Notification at Callback Time]]
*[[Send Notification to CI's Attached Contacts]]
*[[Send Survey based on Variables]]
*[[Separate Prefixes for Requests, Incidents, and Problems]]
*[[Set Defaults on Manual Notify]]
*[[Set Priority Based on Urgency and Impact]]
*[[Set Request/Incident/Problem Status from Change Order]]
*[[Set Request/Incident/Problem Status on Dispatch Change]]
*[[Simplified Child Creation]]
*[[Single Sign-on with Cookies]]
*[[EIAM Services dont start on fresh install]]
*[[SPELL CODE to Make ACT / EVT INTERNAL]]

SDU - User contributions [en]

Require Assignee to be a Member of the selected Group

Sample Customizations